Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,414 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can not understand a word there saying keep you waiting on the phone 26 minutes then cut of really awful. The prices are reasonable if you threaten to leave them every year but as a loyal always paying on time customer I should not have to do this. But streaming tv is getting better I believe that soon there will be apps so we can get rid of these bandits.”

Helpful Report

Posted 6 years ago

“I moved from BT because they were difficult to get hold of for anything other than payments. I am now experiencing the very worst customer service I have EVER experienced. Having previously worked in an organisation where brand is everything. I am now engaged with an organisation that has NO customer services whatsoever. I have tries calling on 6 times, currently holding on the phone for 20 minutes with no one picking the call up. Finally picked up and spoke to an actual Virgin Media person who explained that Virgin is so popular they don't have enough staff to cope with demand!!!!! At the same time I am trying to use the web-chat. Started this 35 minutes ago and got through the the auto-bot responses Name, account number etc and since then 15 minutes has passed with NO response. Sent an email complaint 3 days ago and have not had a response, not even an acknowledgement. Phone call lasted over an hour and NO offer of compensation despite what the engineer had said. Oh the benefit of hindsight.....please can someone design and build a time machine so that I can undo this very poor choice.”

Helpful Report

Posted 6 years ago

“Hello, I have been with Virgin Media for about 9 months until my contract finished and I’d say they’ve been the worst broadband company I’ve engaged with especially in terms of communicating post contract and dealing with issues once we had left the property. VM never sent us our return equipment box after multiple emails on my part correcting the address they wanted to send it to without any response leading to us never getting the box. After numerous complaints following this issue I am still to receive any feedback from VM. The only email they sent me was to inform me that I now have a £106 bill to pay for non-return of equipment -ridiculous...”

Helpful Report

Posted 6 years ago

“Paying more than double for what I can get from other providers. Appalling customer service and 4 days on I'm still waiting for the promised call back from a Team Manager. I will be switching next month when their new charges come into effect”

Helpful Report

Posted 6 years ago

“Just moved house from Northampton to South Wales where I could have ended my contract period with virgin. Unfortunately they don't supply services in this part of the country but they would rather charge me for this moving while their contract is running. I could agree they all talk and not out to do much for the customer.it don't matter how much they made out of you. They still want to take more.”

Helpful Report

Posted 6 years ago

“Been with virgin for over a year. Lots of promises but service is the worst I have ever had. Slow speeds, not working internet etc etc Now on 5 day of no internet connection and very tired of hearing sane excuses. Will not allow termination of contract without charging £100 plus. Learn from my mistake and go with another provider they really can’t be as bad as virgin can they???”

Helpful Report

Posted 6 years ago

“Please do not signed with them. I had a really genuine and good expectation as they promote themself as a fast and reliable company. Customer service is unreachable. If you get through you will speak with someone who barely speak english, has problems with spelling or generally has no knowledge of company services or policies. Signal of broadband is very weak and there are gaps without connection every day. Last time they have a problem with their network been down and as they did not managed to fix it from Thursday till Friday they said it will be fixed on Monday. So their engineers had nice weekend off while thousands people were without service they paid for. I can see that in a few years Virgin Broadband will be where their gyms are. Gone. Branson as always start some business but stop care about it and intead investing to keep it alive with great stabile services he just bought island and let his company die.”

Helpful Report

Posted 6 years ago

“Absolut rubbish. We were supposed to have highest speed according to contract but received only a small fraction what we were promised. No signal in the next room (we had to buy few rooters and ours is a small house. We had it for one year and so happy now when we switched to Vodafone broadband. It is twice cheaper and speed is 3x better. We do not need additional rooters anymore. When we called to tell that we leaving customer service staff sounded unpleasant and quite annoyed. Would recommend to my worst enemy ...”

Helpful Report

Posted 6 years ago

“Absolutely rubbish. No tv and broadband for days now. Engineer cancelled on their end thinking its resolved without asking me. Now they saying another engineer to come in another few days. No apology, no understanding. Made various calls, waiting long time as always, they hang up when transferring. The inconvenience and frustration caused is long to write here. Waste ppl”

Helpful Report

Posted 6 years ago

“I had two years of broadband at 10% of its supposed speed due to the incompetence of this evil company. When I tried to leave, they were at their worst. They billed me for months after I switched, sent me confusing bills and badgered me and now, months later, they are threatening to charge me for kit I returned two weeks ago. You can't get through to anyone who understands you and the company doesn't care at all. Awful.”

Helpful Report

Posted 6 years ago

“Appalling Customer Service. My cable needs to be moved as the T.V. is being moved to a room at the back of the house. No local Companies will touch it as 'it's Virgin'. So the usual jumping through hoops only to be put on hold for hours. I only want to book an Engineer and am paying them nearly £1500 per year. I would cancel but can't take my very long-standing email address with me.”

Helpful Report

Posted 6 years ago

“This is the worst wifi i have eva seen ,their network is so poor for o reason it goes off and dosent connect,i wont recommned this to my enemy, am highly dissapointed so so dissapointed”

Helpful Report

Posted 6 years ago

“Rubbish service and complaints cost £18.10. did not get problem stilli waiting for a response”

Helpful Report

Posted 6 years ago

“After years of utter rubbish broadband services and price increases I decided to leave and what a relief the best decision I ever made , when I was with virgin media I was constantly getting losses of services and always getting price increases and whenever I tried to leave VM the VM customer convinced me to always stay stating there services can't be beaten your getting A+ grade service compared to all other suppliers and guess what I joined another broadband supplier and never had any loss of services it just goes to shaw don't trust this evil money grabbing company who don't care about loyal customers”

Helpful Report

Posted 6 years ago

“Im absolutely disgusted by the customer service, she was so rude to me when i was asking if i could downgrade my services as the prices were increasing. I am fed up with people who think its ok to talk down to you when your asking about a cheaper deal which is online. I think Virgin media need to find better customer service. I am now cancelling after over 10 years of loyal membership..... good riddance”

Helpful Report

Posted 6 years ago

“Worst customer service experience I have ever had. These guys are terrible in dealing with customers. I had no broadband connection for a week ( I was told they are doing some work i the area where I live) and I keep getting intermittent connections. I complained and was told I won’t have to pay for the time I had no service. I have just received a full bill with no discount for the week I had no broadband. I made another complaint and was told someone would get back to me within 48 hours. I have had no response up to now and it’s been a week. Previously the internet stopped working and I arranged for an engineer. However he didn’t turn up. I am escalating my complaints to their chief executive and I suggest everyone does the same. Absolutely disgusting customer service. They don’t even deserve a single star rating. AVOID AVOID AVOID at all costs”

Helpful Report

Posted 6 years ago

“I've been a loyal customer for over 17 years. i wanted to discuss my billing with virgin so logged in on the website. it wasn't possible to discuss my bill via chat so I was directed to the phoneline i waited 35 minutes on the phone line listening to the same 4 songs on repeat. I thought there must be a fault. it was unbelievable to me that a company with such high standing as virgin would have such a long wait time so I assumed there was a fault. i tried again the next morning, and after 35 minutes i was able to speak to an agent. i mentioned the long wait time and he said" yes, we are busy" no apology its my experience that the services at virgin, the customer wait times, the ability to remedy things quickly has much deteriorated while the costs have gone up. reading online its clear that the company has declined, as there are such horrendous reviews of experiences. mine sadly is not an isolated incident I'm a patient man, but I could no longer justify paying upwards of 500£ per year to a company that seemingly invest so little to make the customer experience hassle-free. I was to have a further increase of £3.50 per month as of September. this was worse than Ryan air customer service, really sad as the customer service used to be outstanding after 17 years as a customer, I canceled my contract with virgin and have already signed a new contract with a competitor sincerely”

Helpful Report

Posted 6 years ago

“I have had issues with virgin media for a while broadband and TV I was miss sold at the point off sale I have asked to speak to a manager and on a number off times been miss informed or been lied to as never got call back been going on for over 3 months. Just today I have called up all I have told them is that there are notes left on account and manager was suppose to call me back on a number off times but failed to call back. First adviser when asking for a manger said to me I've just started my shift and dont give me that attitude. And then put me on hold to get manager and dropped call on me. Second call told adviser read through notes and get manager as I've gone through same issue a number off times. She insisted on hearing it from me even though notes were on there so whilst going through issue. Adviser put me on mute said hello 4 times before adviser came back on call and then said will transfer you through to manager but transferred me to another adviser. That adviser kicked off with me as when explaining to him said I'm through to wrong team. Then was transferred to another adviser back in customer service who said I will need to read through all notes on account and then get manager a put me on mute after a good 10mins cut call on me. Not once tried to call me back very very bad customer service. Will be looking to leave. There customer service everytime is the worst I dont think there is anyone as bad I will be taking this to offcom, Virgin media dont care about one person complaint if everyone starts to complain that's when they will do something about ther customer service”

Helpful Report

Posted 6 years ago

“Nobody answers the phone & no one phones back your automated service is atrocious!! I have been waiting on a call back since 14th July, I was put onto a text message service where i was contacted at 11pm in the evening only to not be replied to. I urgently need to speak to someone and would appreciate someone contact me asap”

Helpful Report

Posted 6 years ago

“An absolute joke, nobody knows what their talking about. Can't understand its taking several phone calls to close my late sisters account. I'm getting assured the accounts up to date yet i get arrears letters through the post!!!!!! Several times I've waited over 20 minutes on the phone only to be disconnected!!!!!!!”

Helpful Report

Posted 6 years ago

Virgin Media is rated 1.2 based on 2,414 reviews