Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,414 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

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Metrics

1.2

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As I write this I'm on hold trying to cancel my contract. Be warned this takes hours of horrific marketing (you'll hear words like "Bingelicious" repeatedly and a lot of hold music. My contract is expiring, and as my experience was already horrible and I don't want to pay higher rate, they are actively trying to stop you from cancelling contract. Making you stay on hold for hours to cancel. They resort to threats about posting things on your credit report (despite all being paid with DD) which may influence it etc. Basically I think agents are told to do everything you can to stop people cancelling, so if they can't talk you out of it, they transfer you to other department and put you on hold. They hope you give up after few hours.... This is classic dirty sales driven company, spend on marketing, make it easy to sign up and make it almost impossible to cancel. Absolutely horrible.”

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Posted 6 years ago

“Terrible customer service. Terrible communication with their subcontractors. Terrible service. Spent 18+ hours on phone over a period of 6 weeks to resolve a problem they created and no further forward”

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Posted 6 years ago

“A simple query as to why I am unable to access an Itv programme on Demand or catch up, has been unresolved despite the amount I pay for my package more than covers catch up on normal tv channels. I think Virgin is in general a piss-take and would like an alternative cable package any ideas ?”

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Posted 6 years ago

“Apart from the friendly talk at the beginning to convince you to sign a contract Virgin have been nothing but a disaster. Here is a company that do not put the customer first. Bad communication, each department doesn't know what the other is doing, conflicting information given to the customer, installation dates, changed at the last minute, installations dates cancelled at the last minute and a severe lack of information. I ended up cancelling the contract and stuck with BT, as even though they are not perfect by any means, they are more expensive and speed a little less because I will be sticking with my old package, I have no faith whatsoever in Virgin. I can sum it up: I do not trust this company. They contract their work out. The guy I was in contact with I called to ask some questions about installation and he picked the phone up and there was a baby screaming in the background throughout the entire conversation. Unprofessional, disorganised, bad communication. All in all, for the customer, the worst service I have ever experienced, bar none. Take my advice, stay clear of Virgin, there are many other options available.”

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Posted 6 years ago

“I’ve been facing very weak broadband signal even when I’m sitting next to the router Very rude customer service very unhelpful 100 mb !!! Don’t believe it’s all fake Wasted money”

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Posted 6 years ago

“Absolutely terrible customer service representative based in Indian call centre”

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Posted 6 years ago

“Paying nearly 50£ m/p. Suddenly wifi blackouts in random flat spots. Customer service useless and with poor english. Only fix I got offered is a extra monthly pay wifi booster. Engineers doesn't know how to fix issues (if you lucky enough to talk yourself trough to get engineer called out to your property)”

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Posted 6 years ago

“Tried ringing all week, finger has gone numb, hair has turned grey, if I have to listen to kyle one more time think I might go on a talent show now know it off by heart, impossible to get through to them. Now going to drown my sorrow by having a drink, and a lay down, blimey had enough now. Online is useless will not give any answers at all. Told me to ring as they are experts, blimey glad they don't work for the NHS.”

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Posted 6 years ago

“We spoke to Mike at the call centre. Week of problems and he has sorted everything. Great mancunian guy. Thank you”

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Posted 6 years ago

“Worst broadband and customer service you can expect. As internet is more off than on, a member of the complaint team kept me busy for hours by messing around with the router. Finally I had no internet at al anymore and been promised a technician the next day between 8-9am. I could get an hour off at work to receive at 9am a message that the technician will turn up. between 8-12. Calling again the complaint department that Virgin caused the problem and does not really care about their customers, I’ve been informed that they cannot do anything about it. The result is no internet, no technician and I will call my contract immediately. Never again !!!”

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Posted 6 years ago

“Shut service to expensive .its not working properly”

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Posted 6 years ago

“Broadband cuts out regularly. Started doing it again today so so just spent 1 hour 20 mins on phone to them being bounced around from person to person. Everytime you go through same security checks as they don't seem to have any continuity between operators. Eventual solution is there is a fault in the area they'll send someone out but that will take 5-7 days! No compensation offered. Cancelling the contract incurs an early termination fee. That can only be waived if the fault reoccurs 3 times in 1 month. Given that each fault takes 5-7 days to fix, they know that's almost impossible. Basically, they've contractually arranged it so they could leave you without internet for 10-14 days per month and still charge you for cancelling. Incidentally, i'm in central London. If it takes 5-7 days to fix a fault here, God help anyone who's with them in a rural area!”

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Posted 6 years ago

“Worst internet connection and worst customer service I have been speaking months and months to virgin media business with regard to the issue I have with an internet connection no one has bothered about my business or my work or any... i have been told them the reason I have got a business account and the connection is ups and downs for many days and weeks now . , no one is bothered about the my business and if there is not internet I cannot work and I’m using my mobile data to run it which is gonna cost me a lot.. I don’t have any more patience on this matter , I definitely need a compensation on this .. please can someone looking to this matter and revert to me soon .. One more thing they said that they have sent the engineer but no one has come for last three weeks .. sorry I’m fed up with these guys ...”

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Posted 6 years ago

“My download speed is slow from month… My download speed is slow from month 150mb-160mb i pay for 350mb vivid. I complaint to complaint team Virgin media, Ok today they call me, I'm talking to Lisa, British woman. 50 minutes of useless conversation, OK, I asked for a connection to a supervisor, this was even more useless! the conversation was short, I felt that I was talking with some teenager or child, Next real Brexiteer Brit useless! so I said goodbye to rubbish virgin media service. I have not heard anything like this before, to submit a complaint on the complaint team, Haha. You pay for service and they are still arrogant. Time for these brexiteers Eu to destroyed them!!!!!!!!! The English Eldorado laziness ended!!! Time for Scotland and Northern Ireland to leave This arrogant shameful and racist English island!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 6 years ago

“Worst customer services, the foreign call centres don't care, they are not even Virgin Media call centres, they are another company all outsourced and none of them cares. They argue, disagree and take offence at everything. Overcharge you and didn't tell me that I was going to be charged two months in advance, yes £129.00 for the first bill. They don't charge installation, instead, they call it activation and still charge you £25, keep clear of this disgrace of a company who last year was fined for overcharging by Ofcom £13 million.”

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Posted 6 years ago

“Do yourself a favor and AVOID***** I wish I was smart enough to see the reviews before entering a contract!! I am now trapped in with the worst internet and their answer is "it is within the contract that you will not always have internet and it is normal to have service cutouts" "our service guarantee only wire connection and not WiFi" If yo are idiot you will sign with virgin after seeing this.... you might be lucky and your area is good with them, but if not then you have taken 100% Risk!!”

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Posted 6 years ago

“This company kept me on hold for an hour, they think of no one but themselves, the worst customer service I have ever experienced. I am giving them one star, which they don't deserve, because I am not allowed to give zero. They have convinced me to find another provider”

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Posted 6 years ago

“Having my services suspended for the5th time in 5 months and paying my bill on time i could'nt understand why till i heard thru one of the several promp button i pressed whilst trying to get thru to someone normal?it said i had used £55.00 on an app? cut it short , i had been playing texas holdem poker which it says is a free game? and it gives you 1,000 free tokens when you start the game and if you lose them you have to buy more if you wish?not a chance me coz i dont really know how to play it and certainly would'nt waste my money on it. i nearly fell thru the floor when i spoke to customer services and they told me id been charged 320.00 over the 5 month perioud since joining them? ie- thats why they keep suspending my services kept going over my credit limit? once 5 days after paying my bill.Iv spoke to 3 managers and they say i must have bought tokens and to make it worse? they are telling me that i had to put a 4 didgit pin in b4 i purchase these so called tokens? i swore i had'nt coz it dose'nt give me that oppotunity anyway. top and bottom is that they wont come to see me so i can prove it dont let me or ask for a pin or To see if the box is faulty, and they now say my complaints proceedure i s over. Disgrace. anybody had the same problem? or anybody got an idea what i can do? please? free games it also says. thanks sir richard the peoples man?”

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Posted 6 years ago

“EVERYTHING HAS GONE WRONG..complete blackout on internet/phone/TV for over 7 days and counting....it will be a nightmare in customer service....YOU HAVE BEEN WARNED ...ruined my life as I WFH”

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Posted 6 years ago

“When my Panasonic television set started flickering and no adjustments or rebooting would correct it, Virgin Media assured me there was no fault on their side and that I had the most up-to-date hub. I therefore believed (as they suggested) that my TV was at fault and replaced it - but the new TV also flickered constantly. I discovered then that there had since been two router updates: the most recent resolves the problem, which means I purchased a new TV for nothing. There is no recognition of this, financial or otherwise. Virgin Media is at fault and the customer pays heavily. I am now looking for a more honest alternative.”

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Posted 6 years ago

Virgin Media is rated 1.2 based on 2,414 reviews