Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,367 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,367 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

Virgin Media 1 star review on 17th April 2025

Rianna

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went wrong... ...”

Helpful Report

Posted 5 years ago

“Dreadful. Been signed up 3 weeks and already facing an internet outage with 6 days until they can get an engineer to my house and now having to use annual leave at work to be at home waiting for them. Not allowed to cancel as I’m ‘outside cooling off’ but to be having problems 3 weeks in is appalling. Customer Services incredibly unprofessional ... to quote their CS team who said to me on the phone: ‘some agents want to go the extra mile to help but other agents don’t care’. Speechless. I had 10+ years of flawless uninterrupted service with TalkTalk... wish I’d never left. But for 3 years Virgin Media hounded our village with leaflets and door to door sales people after they installed here - every month was junk mail or someone knocking. We finally caved and what a regret.”

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Posted 5 years ago

“It the worst internet fibre ever. It never works !”

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Posted 5 years ago

“Disgraceful company. They disconnected my aerial during installation for no reason. Certain call centre staff based in India and penalised for being a loyal customer with price increases every couple of months.”

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Posted 5 years ago

“Was told when i renewed my contract with a additional box for the bedroom that it was fully wireless (apart from powerlead and hdmi lead) after the technician turned around and told me i need to run 18m of cable to my bedrook to reach the tv and to also drill a hole thorugh the wall i rang customer services to complain that i was told this would not happen as it was fully wifi v6 box. I was then put on hold for the forth time to speak to a manger ( RAJ KUMAR ) who then insisted that it was my fault that i misunderstand what was being sold to me and then to be rudely cut of because I wouldn't except it was my fault . Which indeed it wasnt. So now i have alot of wire to hide some how and a hole in my wall which i didnt want . Please do not believe them when they say its wireless because it is not. Shocking company i would avoid the tv but not the bradband. Raj kumar i hope your disciplined for your rubbish customer service.”

Helpful Report

Posted 5 years ago

“What a bunch of crooks, rang them on the 18th October to cancel my sons Phone contract with them, they advised that they would do so on that day, and as I had called within the payment termination of the contract, I should need to cancel my direct debit with them and I would get a small charge for the remainder of the month. Six weeks later received a letter stating that I owed them £ 51.60 for two months failed collection of direct debit payments. I rang them and told them of my previous calls and gave them the virgin id number of the person I had discussed it with. They said that I the number id was correct but they had no evidence that I had called so I still owed them the payment. After much annoyance and many calls later I had to pay the amount as they were threatening to take legal action. So I paid the amount as requested much to my annoyance and they said that they would call me back within 5 days to confirm cancellation of the policy. They called me back today saying policy was going to be cancelled but I still owed them £ 42.00 for charges outstanding, they said that if I did not pay again they would have to take legal proceeding to get monies back at a future date. The call centre whatever number you call is in the Philippines and they have a script to work to and do not deviate from it I have been a loyal subscriber to virgin for many years on my TV package at home but this has just tipped me over the edge so I am changing, DO NOT EVER GET A MOBILE PHONE CONTRACT WITH VIRGIN”

Helpful Report

Posted 5 years ago

“Very poor service they get the customers gender wrong. Then they get the email address wrong, when it was checked with the sales Rep. They get the bank details with my name right. very bad made a mistake never with virgin Media awful.”

Helpful Report

Posted 5 years ago

“2 hours on a call transferred 7 times to different departments somehow once ended up in a business department. To just cancel a SIM contract plan... they hung up first two times. Just avoid their customer service number. Go in store if u must and don’t consider this to be a good company. Once there is a problem which there always is it takes forever to fix. Would honestly give them 0 stars as a company of this magnitude shouldn’t take 2 hours to then now fix a problem making me go through 7 people.”

Helpful Report

Posted 5 years ago

“Very poor service Extra charges every month without any explanation. I joined them April 2019 And ever since I’ve got and extra £20 to £26 extra charge for a bill which could have costed me only £99 Virgin media is ridiculous”

Helpful Report

Posted 5 years ago

“Customer service is non existent, if there is an issue expect at least 6 months before it is resolved as all people working in their customer service team are clueless. And that is if you can get hold of them. DO not ever consider switching to them! Oh I forgot.. they will make sure to overcharge you even after you cancel your contract”

Helpful Report

Posted 5 years ago

“Customer services department is full of Psycho's, even on chat (when they know everything is recorded they are nasty at their best). When you broadband contract is ending and you are about to pay more they will try their best to up sell you. The first thing you should say to them is my broadband contract is ending and I would like to terminate the service when it ends.... At this point only they will try to give you a better price and package. I did a mistake, my broadband contract was about to end and I wanted to sign up for another year, the person on chat was just not willing to extend me to another year unless I upgrade my package to double the speed! At this point I was annoyed, signed up for another provider and called them to terminate my services, to my surprise they were very polite initially, is there anything we can do about price? I said no I already discussed this, sorry please close my account. Now they know that I'm sure to leave, their nasty side kicks in.... Sir you need to give us one month notice if you wan't to leave, I said I only signed up for 12 months minimum and after that can leave any time, they cannot do that. Unfortunately they are in business of providing very high speed broadband, which I don't need.... I stream on TV, computer at same time, while 3 mobile devices are connected and no issues with a 36MB broadband connection.... I'm done with VM once and for all, having used them for 5+ years.....”

Helpful Report

Posted 5 years ago

“Everything is a disaster. If you want to have a peaceful life, DO NOT sign up for anything from Virgin Media. A disgrace of a company.”

Helpful Report

Posted 5 years ago

“VIRGIN MEDIA ARE CRIMINALS.. THE DEVIL IN DISGUISE! Should be ZERO stars... They are the most disgusting, depressing and difficult company to deal with and that I have ever ever come across in my life. They are little more than a 'cartel' acting with impunity who rely on the fact customers (like me and YOU are like addicts who) are forced and given little choice but to use them, and keep using them for their broadband fix! They have monopolised the household Internet industry for years, far too many years. The are extremely adept at marketing and will even offer here today gone tomorrow promo offers and use famous celebrities to sucker people to signing up to what they think is a great n friendly company offering a great service at a great price. And that's a big lie!! Price hikes, no recompense for failed delivery of services, only a complicated, arduous, poorly handled telephone option as a supposedly easy means to contact them... And this with a multimillion/billion £s technology company? Imagine YOU as a customer who might be elderly, disabled, on low income or ill or simply not able to face hours stuck on the phone not even being able to send a simple email to Virgin Media or use any of the available easy to use phone Apps to resolve an issue or cancel your service? Really, imagine that in the 21st century... All the niceness vanishes as soon as they have you tied into a contract (a contract with all the small print hidden in tiny print or some leaflet that is so cleverly worded that not even a lawyer would easily comprehend it). They are corrupt and a law unto themselves, and they make a operational point of putting hurdle after hurdle after hurdle infront of customers who may wish to leave or challenge them on any customer service issue. Hope is 'the customer' will tire and give up or better still, not even try to contact them by the only means possible, which is 'calling' and navigating through poor number directs around the world and even then long waiting times and STILL then having to explain things over and over again to some lesser paid 3rd World outsourced agent with a foreign difficult to understand accent called David or Susan who will THEN after asking many questions to confirm a customers identity will either redirect the call, or promise things that don't materialise or simply lie or suddenly cut the call forcing one to begin the process all over again. All this to frustrate, exhaust, demoralise, waste time and near destroy the customer. We, that means people like YOU too have been forced to become addicts to technology and to those businesses that only care about profit profit profit and so will do anything to retain customers, yes even by clever legal robbery means. I am so so so glad and relieved to have finally been brave enough to say NO. And terminate my contract with this Devil. Never again will I go near Virgin Media or allow anyone, or any glossy company to convince me I cannot live without them and their contracts that give all power and control to them over their customers...”

Helpful Report

Posted 5 years ago

“The worse customer service ever. Called to speak to someone. Always get someone from another country who don't understand you. They never let you speak to a manager and always fob you off. Then when they can't be bothered they just put the phone down on you”

Helpful Report

Posted 5 years ago

“The customer service is bad. One of the guy on the phone doesn't know how to talk. He was like you changed the date for December. When Infact I didn't. Then had an go at me for being angry. You can not change an customers date without permission. Also I was told I'd get an cancellation email by one of the worker and then phoned again and said their is no email that will be sent. Rubbish customer service. I was also promised an early slot but they decide to change the slot without consideration of the customer. I would suggest any one thinking of joing run and don't sign up.”

Helpful Report

Posted 5 years ago

“Absolute disgrace of a company, I have had my bill amount changed around 4 times since having it, expensive company. It’s a struggle to get through to anyone and when you do it’s even more of a struggle to get anything resolved. Would NOT recommend what so ever”

Helpful Report

Posted 5 years ago

“Virgin media, very very poor. Charge a lot and always add price increases. If you are a new customer they offer you the world. However once a customer they royally shaft you. Avoid and go to Sky, they appear to understand what customer service means.”

Helpful Report

Posted 5 years ago

“Just phoned Virgin media to upgrade to include the Bigger TV package only to be told I will have to pay £99 more than a new customer??? Been with them for over 15 years, obviously customer loyalty means very little. All I can say is Hello SKY.”

Helpful Report

Posted 5 years ago

“Simple questions asked about their current deals, so I know whether it’s worth waiting for their engineer to come out and confirm whether we are able to have fibre broadband in our area. (We had just moved to a new property) My questions were perfectly valid, as they have black Friday deals on at the moment, with cash back options, and so do many other providers. I am shopping around as it is my right as a consumer, and of course I will try to find the best value for money. Rosey via the webchat was incredibly condescending, unprofessional and rude. One of responses was “you need to be patient with us before you take advantage of our deals. Alright?” And then she left the chat without saying anything else. I was not impatient, and I wasn’t at all rude, I was just making an enquiry. But I’ll take my business elsewhere then, shall I. :) So glad I experienced the appalling customer service before I joined! Thanks Rosey, if your colleagues are half as bad at their jobs as you are, you have actually saved me a lot of headache.”

Helpful Report

Posted 5 years ago

“Home phone line out of order promised technician would come out in 24 hours, failed to appear . following call that was chargeable now been told they will be out in 5 days. Been with virgin for 34 years.”

Helpful Report

Posted 5 years ago

Virgin Media is rated 1.2 based on 2,367 reviews