Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,423 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

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Metrics

1.2

Based on 2,423 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke of a company customer services are aweful very hard t understand what they are sayin so i cancelled meant t pay a month in front but got billed £148.50 Spoke over messenger with them said they owed me £49 of that bak but would av t wait upto 45 days for it returnin wen it should av been full amount plus meant t av 200mb speeds only ever got 40mb n most of time on demand never worked but try blamein me for it advice is go to sky there alot better with there customers”

Helpful Report

Posted 6 years ago

“Their customer services have now reached all time low levels of service to the customer. I've had my weekend ruined by their customer service, I've incurred around £50 of mobile bills trying to sort issues while being stuck in automated call hell. Twice I was put on hold for over 30 minutes while my mobile bill got bigger and bigger. They sent out a new hub which arrived a different day than they said it would. The new hub didn't work with new Xbox, at which point they try to charge you for a premium service to fix it. No virgin, sort the software out on the hub before sending out. How dare you try charging for something that isn't the customers fault. Disgraceful.”

Helpful Report

Posted 6 years ago

“They trick costumers with promoting… They trick costumers with promoting online 18 pounds monthly for 18 months after they change. To 31 pounds ( charges total £22 ,special services £4, vat £5.20). Today I give notice in March call to stop my contract go out of the Bussines in April . I guide my keys back to the land lord’s but need to pay till September. This is not Bussines is a band of rats . l not have better friendly tone to discipline Virgin rats . To relocate to another barbershop l need to pay £100 is a joke and do another contract.l stay with this rats not recommended and after a few calls with out of success .l will go for Plusnet.”

Helpful Report

Posted 6 years ago

“Virgin media sends you bill blindly..I was sent a bill with a fine for late payment when I already had a Direct Debit setup...I called them 3 times ,they gave me 3 different answers...not a good service at all..will never recommend anyone..”

Helpful Report

Posted 6 years ago

“Got a letter from Virgin Media which clearly stated my package was going to continue being £65 per month but Customer Services said "Ah but there is a small print underneath that says it will go back to £75". They have completely deceived the customer. I am arguing this case with them as they are trying to be clever and deceiving the customer. Absolutely shocking”

Helpful Report

Posted 6 years ago

“Customer service is poor, the internet is even worse!! Yes it's fast..when it works, constantly drops out & reconnects over and over.everything about virgin media is poor.stay well clear.”

Helpful Report

Posted 6 years ago

“Do not and will never trust any thing virgin media says again as be lied to after cancelling the TV got told would be over 40 pounds in credit only to find out that they had taken 60 pounds out of account today so cancelled phone and broadband services with them nothing but con and cowboys be careful if you use them”

Helpful Report

Posted 6 years ago

“Virgin Media is a joke. After cancelling my contract 3 days after signing up because of their terrible customer service and lack of completed package, they tried to charge £5.40. After speaking to a manager he assures me that the account has been credited to clear this amount. 2 weeks later i notice they are trying to take money from my account. I call them a third time and get told to cancel my direct debit as it has been sorted out on their side. So thats what i did. Then a week later i receive a further letter explaining i owe £5.40. When i ask to be put through to the complaints dept, he says they do not have one and i should do it online. So here i am complaining online. DONT GO WITH VIRGIN MEDIA!!! SKY HAVE BEEN GREAT SINCE I JOINED THEM. THR CHEAP PRICE IS NOT WORTH THE TIME WASTED WITH THIS UNBELIEVABLE COMPANY(If you can call it one). #virginmediabroadband #terribleservice #wasteoftime #missingparts #cheapinternetevencheapercustomerservice”

Helpful Report

Posted 6 years ago

“Had to move houses and get a bill for 125 pounds, because they dont serve that area and they state that it is my fault for disconnecting and not their fault for not serving that area. Absolute trash dont trust them.”

Helpful Report

Posted 6 years ago

“Virgin broadband uk swindon is the worst. They failed to process my order on the promised date time. When called to the customer service in this they ate shouting at me which is veru very bad. RIP. VIRGIN IS THE WORST BROADBAND PROVIDER IN UK SWINDON.”

Helpful Report

Posted 6 years ago

“Awful customer service. Was trying to find out how much notice I needed to give to cancel my contract, and potentially renegotiate a new deal. The cancellation team were awful. The woman was aggressive, rude and patronising, and refused to pass me on to a supervisor or someone else. I eventually had to put the phone down. When I called back I spoke to another woman who went to check / speak to the first person I had spoken to. She then came back and immediately informed me my account would be cancelled in 30 days. No attempt was made to keep me as a customer or apologise. The best way to judge a company is how they deal with an issue. Virgin Media are awful.”

Helpful Report

Posted 6 years ago

“Worst WI-FI i have ever had! When i was with BT, although the connection itself had drops every now and then and speeds werent great the WIFI was stable. Got Virgin and next to the router i get about 120mbs, 3 metres away in a clear path and im down to 60mbs, leave the room 20mbs, top of the stairs 1mbs, bedroom - 1bar -0.5mb”

Helpful Report

Posted 6 years ago

“I have recently changed from virgin to another supplier.. I informed Virgin giving them thirty days. I Paid January 2020 bill on time. (I was with virgin until 1st Feb 2020) then I received a February bill for the whole month of £90.84p. I wrote off to them via recorded delivery and a couple of weeks later I received an revised bill stating that I'm £90.00 in credit but owe 0.84p??? to be paid by 24th Feb. not only the amount owed was bad enough (cost them more to send it to me?) it was in big in red font???? and the a back of the bill stated payment of £0.084p is due now even though there is a couple of weeks for the paid due date and should I miss this payment they will take action??? went to the paypoint as I would normally pay the bill. couldn't pay it that way as the minimum paypoint would except is £2.00. since I owe virgin only a few pence (and obviously they are desperate for the this fund to go through even though Richard Branson is a multi billionaire) I declined to pay via this method. I called virgin up costing me more then the bill in pence owed and made the payment in pence owed. yes it is a generic letter sent via the system but it is still programmed by a human hand and could've been stopped by a human hand as well. I'm just flabbergasted that they sent a bill in big red font like a demand with though I was still in time for the payment and then to take action over it if I missed the payment??? is beyond stupidity!!! disgusted. I really hope Richard Branson spend my 0.84p received wisely????”

Helpful Report

Posted 6 years ago

“After being a customer for over 9 years I am going to pull the plug on VM . I don’t have one good thing to say about this company regarding customer care and service . They are charging me £49.00 a month for broadband only , yet they have deals for the very same at £22.00 a month , no customer loyalty whatsoever. I was charged £7.00 for a late payment and when I checked my monthly account it was three weeks ago when I made my last payment . Then when I made the payment the broadband was down and there was no internet, I was told it would be fixed by the 11th of February today is the 4th . I wish I had read the reviews before going to Virgin Media .. beware , they will slow your broadband speed right down then charge you to upgrade it...”

Helpful Report

Posted 6 years ago

“I made bad decision getting virgin media, since I had this contract the wifi have barely worked, everytime I have informed virginmedia they have blamed the others never got any correct answer, rude staff majority of them doesn't have a clue about company. Today I received an email that I've been charged extra for company's new upgrade which I was not informed before it got changed such a rubbish company. Give your staff training.. waiting desperately for the contract to finish so I can go back with SKY ..”

Helpful Report

Posted 6 years ago

“Virgin Media is a pathetic excuse for a company. Would give zero stars if possible. I had a terrible experience with Virgin media before, but it was the only broadband available in my area so I begrudgingly entered into a 12-month contract with them. Less than 2 weeks into the contract the service was down for over 48 hours, as I work from home and couldn't be without internet for 2 days I had to pay extra for data on my mobile phone. Their supposedly amazing fibre internet doesn't work on the bedroom 10 feet away from the router. Their customer service goes from bad to downright rude. I'm now having to leave my place due to an issue with a neighbour where I'm not feeling safe in my flat so tried to transfer the service to my new address, however, their service is not available at the new flat (only 5 min walk from my current one) and when trying to find out what to do the 2 people I've spoken on the phone were incredibly unhelpful and rude so now in addition to the stress of moving I'll be £150 short because virgin media doest cover my new area, they didn't even try to pretend they cared, worst customer service i've ever experienced.”

Helpful Report

Posted 6 years ago

“17 years as customer - treated like dirt. After 17 years as a loyal customer I noticed they were offering a better package than mine for half the price. Contacted them to ask for this package and was told "new customers only". Offered a package to increase my bill from £65 to £74! Cancelling is a nightmare with rude, arrogant operators who just keep talking over you. Final statement from customer service man was "you will be back in a week" said with a parting snear. Now being bombarded with silent calls from their retension department. If this is their business model then investors beware - their days are numbered.”

Helpful Report

Posted 6 years ago

“Worse costumer service ever! And I have been with them for only one month”

Helpful Report

Posted 6 years ago

“Impossible to cancel, call center said the plan had been cancelled, but then didn't put it through, so I got charged an additional month for no reason. Very poor customer service and they make it very difficult to change as Virgin need 30 days notice that has to come from you not the company you are changing to(unlike all other broadband companies).”

Helpful Report

Posted 6 years ago

“Wow - just dreadful helpdesk. Wait time easily 35+ mins no matter the time of day. and then you get a partially skilled tech person. Will be leaving.”

Helpful Report

Posted 6 years ago

Virgin Media is rated 1.2 based on 2,423 reviews