Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,386 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,386 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is awful, their new excuse for not wanting to communicate with customers is the covid 19 crisis What are they implying that several of their staff members have the virus and can't work from home, I'm assuming their foreign call centres are all closed? All I wanted to know was when my contract finishes but after several fruitless attempts with online chat (no replies at all) I phoned them 'press 1, press 2, press 1 again then 3 then 4 give us your password. No not that one!' It seems they really don't want to speak to their customers at all. I put in a complaint with them last year about miss selling me a package and just didn't get back to me Wouldn't recommend them to anyone!”

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Posted 5 years ago

“Only ever received 10mbps out of the 100mbps package, when it wasn't being patchy and dropping every 5 minutes. On cancelling, their "retention specialist" called the next day to effectively berate me for 20 minutes and talk over me. Absolutely disgusting customer service.”

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Posted 5 years ago

“Just awful. So many things went wrong and continue to go wrong.”

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Posted 5 years ago

“Probably the worse company had to deal with. After waiting 3h on hold no customer service and no complains dep too. Never again. Stay away folks”

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Posted 5 years ago

“Broadband service is pretty good, but customer service is terrible. Called them to remove TV from my package. Waited 10mins to get to an operator, was asked to wait 20mins before he came back on the line and asked "if we reduced cost would you keep it?" I said "no". Was then put back on hold for a further 20 mins. I was then transferred to another operator and had to start the process again. This then took 20mins more when I was offered a minimal discount on current fees but needed to commit to an 18month contract. I then suggested I would leave Virgin and the operator talked to her supervisor and made a slightly improved offer. Whole thing took over an hour. I am really disappointed with this level of customer service. Come on Virgin, you are better than this!!!”

Helpful Report

Posted 5 years ago

“Bad customer services. Just wanted to amend an installation date, website down, can't amend the date on the app. I've been on the phone for more than 40 minutes, just for amendin the date”

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Posted 5 years ago

“Not bad when working pain in the arse when not and trying to leave took me 16 hours o or 2 days and 8 different operators before they took my notice”

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Posted 5 years ago

“Customer service is awful, any problems at all and you get through to a call centre in Asia who can barely talk English. They fob you off constantly which means you have to call back day after day to resolve any problems. Oh and good luck cancelling, they ignore any phone calls asking to cancel and even cut you off mid conversation. Even after many complaints I’ve had no response. WiFi signal is also terrible.”

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Posted 5 years ago

“I couldn't get through since covid I wanted to cancel my account but couldn't in the end I changed providers now eir/vodaphone/tesco and sky were all answering calls but not virgin and there still billing me when i cancelled the direct debit then they wanted to talk so after all that i still have to give them 30 days notice well i hope they have better luck getting the money out of me than if had service from them robbers”

Helpful Report

Posted 5 years ago

“bad customer service Its disgusting that firstly they changed my package without informing me all about it than I received 2 bills tripple of my package and than when I called them. They just told me to wait because they are investigating and we will receive a call which we never. So we had to contact them the whole time. We are now having since a month weekend call package and paying fir 100mb 44 pound . Although before that we had 50mb and uknn Europe free calls. Its disgusting that they don't give any attention to your concern.”

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Posted 5 years ago

“Just I called virgin media to change my package for new one for this year they waste 40 minutes just for security question the same guy he don't have any information for the broadbands. than I asked him to transfer me to another guy to discuss. They kept me in line 15 minute, but a minute, nobody answered. disgusting they waste your time for more than hours and you got no help👎👎👎”

Helpful Report

Posted 5 years ago

“Shocking Customer Service from Virgin I was conned into renewing my contract by being offered a cut price deal Only to find out that my cut price deal wasn’t what I was offered I had been offered a like for like package Instead they cut my broadband speed in half and took away most of my TV channels Now I’m left with broadband that is unusable and barely any TV channels I have spent hours on the phone but I just get more false promises that my issues with be sorted Why offer a deal the have no intention of honouring Oh that’s right the retentions guys work on commission that’s why”

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Posted 5 years ago

“Signed up with Virgin Media to transfer from BT. On installation day I cancelled work and waited in. They didn't come. Finally found a voicemail message on my mobile they had left me the night before to say that my property was not serviceable. Didn't bother to text or email me, or ensure I got the message and after an hour on the phone they confirmed that they couldn't service my property and that was that. Why accept an order if you cannot provide the service? Cancelled the order without even speaking to me. Was left without internet for three weeks as had to find an alternative. Disgusting. Will never use them again. Treated me with complete contempt. To add insult to injury they have left a disgusting mess on the pavement and path by my home, which neighbours have complained about.”

Helpful Report

Posted 5 years ago

“Moved home during lockdown. VM not available in new house. Tried for 2.5 weeks to get a hold of someone. Finally got through to them over webchat. Cancelled contract was told all invoices were settled and I would not have to pay a cancellation fee. Now 3 months later an unpaid VM bill has shown up on my credit. Never received a bill to my new address and they did have this on file. Once again trying to get in touch.. been on hold for 1.5 hours twice this week. Just got disconnected again. Will not be using VM again. Will also move my mobile contract away from VM, but I guess I will have to take a week off work to arrange this.”

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Posted 5 years ago

“The chat room is useless zero coustomer care through online services and no confident in the call center . The worst company to deal with.”

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Posted 5 years ago

“Wish I could give no stars but it's not possible. Virgin Media is the rudest, most useless internet company. I've had troubles since day one and no one wanted to sort it out. After complaining since the beginning on not having internet and the strength they promised people just been rude. They customer service is useless and the people are bored of you while you trying to sort anything. The Wifi keeps turning on and off and even when I was home my mobile net turned on instead and it was an every day issue. I couldn't do video/internet calls on Wifi, neither simply watch Netflix on my tv and computer most of the times. I couldn't watch videos cause it was so slow if i wanted to watch it I had to turn my mobile net on. THAT BAD. I wish I've never made a contract with them because it's rubbish. We had V.M. internet before and was having troubles but it was the only option at the time and I was hoping it would be different. I do not recommend it and I hope everyone will stay away from this company.”

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Posted 5 years ago

“Worst customer service experience in my entire life. Bare faced lie over the phone- something echoed in comments below which is very worrying. Unprofessional. Bullies. Extremely difficult. Difficult for people with disabilities to use. The government need to regulate these criminals.”

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Posted 5 years ago

“Don't bother with them unless you have more patience than Gandhi himself. Despite the high speeds they offer, you never actually get high speed internet, or even a consistant connection for that matter. Their online 'MyVirgin' account system is an absolute p*ss take too, half the time it says that this part of the site is down for maintenance and then it doesn't become available again for another 2-3 weeks. And when it comes to cancelling, F*CK ME it's unneccesarily difficult, there's no feasible way of doing it online, even when you can get on to your 'MyVirgin' account. I had to call them up, go through a long-arse option selection, and then wait forever on hold. Once I finally got through to someone, I was forced to listen to them tell me about alternate packages that I'd be better off upgrading too instead, despite me telling them that I've already been made aware of these offers and have already started with a new ISP.”

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Posted 5 years ago

“The worst broadband provider I have ever had , so many problems , spending lots of hours on the phone to sort out problems which in the end they are still not sort out. They taking money from your account with out information you. If you ever have to change the broadband DONT go with virgin media. They are USELESS.”

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Posted 5 years ago

“Disgusting - after my contact ends - goes from £29 pcm to £59 pcm - as we speak I've been on web-chat for 2 hours with no repsonse to discuss my renewal”

Helpful Report

Posted 5 years ago

Virgin Media is rated 1.2 based on 2,386 reviews