Virgin Media Reviews

Name: Virgin Media
Rating: 1.17

1.2 Rating 2,410 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,410 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything. Slow wifi, they then broke, 4 days to get engineer out, still slow wifi (but better than none i suppose). Neighbours also have same issues, and engineer confirmed ‘noise’ issues they need to fix. Meantime no refund for no wifi - was resolved by ‘education’ - what on how to fix shoddy cabling in pavement.”

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Posted 4 years ago

“It a shame I have to give this sham a single star, in these times of lockdown my vulnerable 81 year old mother’s mobile is her only point of contact and virgin mobile allowed her contract phone that costs £6.33 a month for 300 mins to accumulate an extra £131 before they blocked outgoing calls, but it only costs 67p a month extra for unlimited minutes, they should be ashamed of themselves but the won’t be, apparently they text but she does not understand texting but did not bother to email as I receive the bills via email and would have dealt with it but that way they would have been down £131 this month, in 8 years my mother has never gone over her allotted minutes so perhaps that might have been flagged up but no just allow the bill to get £125 more than usual. Disgraceful.”

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Posted 4 years ago

“They keep telling me a virtual engineer will ring me back to sort out my problem 3 times I've done this the ring back has never happened awful”

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Posted 5 years ago

“Please sign this petition for Virgin media so that government & parliament can review their way of dealing with customers. https://petition.parliament.uk/petitions/575394/sponsors/new?token=FYm1zC3feVYHRVr3XQOV Extremely Bad customer services, all calls taken in Philipines, order managers sitting in the Philippines, start work after 2 pm (UK) time, engineers don't appear on actual site and just send reports without checking, calls are transferred from one department to another until you get frustrated and then hang up, this company should be banned from providing services in the UK, we should all report them to Trading Standards & Companies house for false trading and extortion of monies through terms & conditions binding customers in contracts and no service standards what so ever.”

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Posted 5 years ago

“I would rather have COVID-19 than deal with this shitty internet”

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Posted 5 years ago

“Waited on the phone in line for 50 minutes, transferred to another department 20 minutes waiting.. Trying to change package.. Can't So leaving.. Going to sky”

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Posted 5 years ago

“The staff are rude and lie im cancelling this service with them over 2 hours on the phone so rude”

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Posted 5 years ago

“No internet since Wednesday 10th Feb 2021 in UB5. Expected to stay down till Monday 15th Feb. No customer support at all. Same last month for 3 days.”

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Posted 5 years ago

“Patchy service. When they cocked up my bill I asked them to resolve it. 6 month later I was still waiting. Took it to Cisas who ordered a £40 compensation which Virgin ignored. Last bill money withheld but they are still up on me by some £20... avoid!”

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Posted 5 years ago

“WiFi drops out 13-20 times a day just awful!”

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Posted 5 years ago

“Avoid Virgin Media at all costs! Unfortunately they almost monopolise the marketplace and therefore people have no choice but to stay with them despite the terrible customer service and numerous faults I hear from friends and family. In my case I went months over Christmas with no TV. They still charged me for it and have not offered me a refund. Everytine I phone, I hit deadends with promises of call backs that never actually happen. I consider them a useless joke of a company.”

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Posted 5 years ago

“DO NOT JOIN VIGIN MEDIA. TOTAL BUNCH OF CROOKS. THEY CHANGE YOUR PACKAGE WITH OUT YOUR KNOWLEDGE AND NO MEANS OF CHANGING IT ON YOUR ACCOUNT EITHER. YIOU CAN ADD A PACKAGE BUT NO MEANS OFF TAKING OFF SERVICES THAT NOT ORDERED> I WOULD SAY TO ALL CUSTOMERS LOOKING TO JOIN VIRGIN MEDIA IS TO THINK TWICE AND MY ADVISE TO YOU IS -AVOID AVOID AVOID VIRGIN MEDIA.”

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Posted 5 years ago

“Trying to cancel my service as we're moving out of the country. There is no method to complete this online. Upon calling I remain on hold for 20-30 min before speaking with some one. Today alone I have been hung on 4 times with no call back. When able to speak with someone I have been transferred multiple times, each time I must give all of my account details and repeat the need to cancel. I am still unable to cancel my service.”

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Posted 5 years ago

“Do not hire that service, I did and I regret too much. Try to change my address service that was not possible and I was forced to cancel and pay a fee to cancel it. The worst customer service, trust me do not hire it!”

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Posted 5 years ago

“2-3 times a day you will lost connection To restart router it will take you 15-20 mins Don’t even bother yourself to call them - you’ll have no luck to reach anyone. Super annoying when you working from home.”

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Posted 5 years ago

“I have had problems with my recording so I rang 150 and spoke to someone in India who could not help as my problem was not on his page on the script on the computer so was told to switch off the box and ring back tomorrow and then the day after gonna be quicker to cancel the direct debit then see how quickly it’s solved”

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Posted 5 years ago

“Wanting to upgrade my package although took ages to get through to person they were very helpful on changing my deal and getting a good price”

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Posted 5 years ago

“Non existent service. No internet for 2 days, called each day, takes an hour on the phone, lied to, zero results, they dont care, a complete shambles, the most disgusting customer service ever they should be ashamed.”

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Posted 5 years ago

“Never ever recommend anyone virgin media soo crapy and rubbish customer services 0% of knowledge about their job can't wait to finish my contract with them 👎👎👎👎👎👎👎”

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Posted 5 years ago

“Virgin Media won't let me cancel my contract. I have been passed from agent to agent and cut off amid multiple transfers, all at the expense of the customer. I wonder if customers joining have the same difficulties/”

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Posted 5 years ago

Virgin Media is rated 1.2 based on 2,410 reviews