Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,372 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Virgin media are useless, their customer services is non existent, you get passed from team to team and back to teams you’ve already spoken to and you’ll be lucky to get your query resolved at all (after sitting on hold for 2 hours). Broadband is also patchy in my area (south London), I’d suggest avoiding.”

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Posted 4 years ago

“I wish I could give zero rating. Dont waste your time I'm on the phone for 12 hours within 3 days and it's only to book an engineer because silly me decided change from Talk Talk to Virgin without even checking customer reviews, everyone else is saying the same thing. PLEASE PLEASE don't join Virgin, waste of time! I'm still on the phone waiting. After work you would like to sit and relax, not being on a phone, waiting for 4 hours and no one knows what they doing. HORRIBLE, HORRIBLE and once more HORRIBLE customer service. Dont waste your time.”

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Posted 4 years ago

“terrible customer service. You will spend hours of your life on hold to these people and after one hours lien cut off. horrible horrible would never recommend it”

Helpful Report

Posted 4 years ago

“Virgin Media a total joke! Haven't been even able to do action WhatsApp video call in my own home since October! I chose to leave in December and did but five days later their sales team phoned me back to entice me back in. I must be a total fool as I fell for their offer. They offered a very good price on a new contract and promised an engineer would resolve my connection issues regarding my broadband. Well engineer turned up and actually made my signal worst! I then received a call from customer support saying they would send out another engineer and they would confirm in the next 24hrs when that would be. So a month later I'm still waiting for that engineer! So now I have spent seven hours trying to talk to someone at their customer service and got nowhere. It's quite a mad situation when you phone customer service as their automotive system suggest using their online chat to resolve any issue due to Covid. Well I thought I'll give that ago only to find it's not working! So a communication company who hasn't even got a online chat service that doesn't work! THIS JUST SAYS IT ALL ABOUT VIRGIN MEDIA. To rub salt in the wound their now charging a late payment fee as they never reinstated my direct debit (really) after starting up my contract again. So I should be on a speed of 200mbps and I'm receiving 25mbps with an upload of 2.5! and a ping rate of over 100! Using several speed checks engines I've found one which shows where my router is connect to. My signal should becoming from Bromley (well most of the time it's coming from Amsterdam)! No wonder my broadband is total tosh! I LIVE LONDON! I wouldn't wish Virgin Media on my worst enemy! I've got plenty of pigeons in my garden I might as well go back down that root of communications 😂🤣😂🤣”

Helpful Report

Posted 4 years ago

“Terrible customer service. You will spend hours of your life on hold to these people if you ever make the mistake of signing a contract with them. Looking forward to ending my contract!”

Helpful Report

Posted 4 years ago

“Why can't you give 0 Stars!!! Incompetent,Lies,Run by idiots, It goes on & on!! Does anyone know what another team member has said or initiated? Two weeks ago asked for another television socket to be installed. "Yes sir. No problem. £30 all in. So they came around and told they cannot do it!! (there's a surprise) I had to beg the cable of them and fit it myself then phone them to connect either end. Then a week later we had a phone call about loyalty to the company from India saying special discount bla bla bla. Full of false promises about super speed Internet & Sky movies sports etc. Two phone line and a free simcard. Also 18 month locked special rate price for our loyalty!!! So a day later no conformation super channels or Internet. Phoned them up (52 min) waiting and they had said I'm the offer wasn't available and need a different department so (49min) later we were told that they could not do what had been promised and denied all. Also said extra television box is £90 not £30!!! Well hello what idiot did all the hard dirty work!!! Communication is key! And understanding people.. why the hell they tape phone conversations is to no avail.. NONE OF THEM know what the other one is doing and are a bunch of idiots!! Also told that they do not give loyalty discount!!! NOW that is the only True fact!! Todays tip is go anywhere but Virgin. .”

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Posted 4 years ago

“Complaints ignored. Calls hung up on Service a disgrace”

Helpful Report

Posted 4 years ago

“I have been with virgin for a couple of years, goes without saying that I have been having problems with them from day one. After several visits from the engineers, it was ascertained that the problem was in the junction box, instead to add new connections they have patched everyone to the existing one not allowing enough speed to go through to all, hence the connection and the speeds keep dropping. Apparently, they know this as several neighbours have made a complaint but, instead of fixing the problem, they keep sending people out to see the internal connections which we know there are not the problem. The customer service team is horrendous, and when you want to raise a complaint and you ask what exactly is the engineer coming out to fix again, the supervisors hang up on you, very professional”

Helpful Report

Posted 4 years ago

“Have spent almost 2 hours on hold today to discuss my account with virgin for almost 20 years of loyalty, the first call was with a person who really didn’t care that if I was a new customer I would get more services for 50% less than my current bill which is £89, there attitude was awful, who said if your not happy with the extra saving of £12 then I will put you through to cancel they will see if they can do better, so obviously I said ok but on hold for 1 hour they disconnected the call. So I phoned back and after 8 attempts of virgin disconnects saying too busy call back, on the ninth time the agent was more understanding and empathetic with the fact that a new customer has better deals that existing customers aren’t valued. Have been offered £75.75 as new monthly but that won’t kick in until April because this month is already issued and that because next bill March can’t be viewed that will be probably the higher cost, in this digital age it’s ridiculous that you have too wait 3 months before the saving is applied, which is also a contract of 18 months that you are stuck in and if you want to cancel you will be charged £200, but you have a 14 day cooling off period and. Can leave without charge. So I will be contacting the competition to see what better deals I can get. In conclusion the providers don’t care your better of changing every 18 months as joining each Tv broadband phone package for best deals. Virgin Media massive disappointment.”

Helpful Report

Posted 4 years ago

“Difficult to contact them (even allowing for p COVID restrictions), promises not kept on post sales follow up, engineer’s manner and performance was poor, two visits not rectified problems, now wish to revert to previous supplier.”

Helpful Report

Posted 4 years ago

“No customer support for technical faults. Facing lot of intermittent connections from 1.5 months. Raised a compliant 2 times no response from these people. I do not suggest to go with these people. Very unresponsive. For virgin ref: compliant numbers are: C-1101213210 and C-150121924.”

Helpful Report

Posted 4 years ago

“Worst ever . Even in third world countries I’ve never experienced such internet connection being with virgin fibre which is one of most expensive. Please avoid if you can .”

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Posted 4 years ago

“I WOULD NOT WISH THIS WIFI UPON MY WORST ENEMY. I AM WARMING YOU. DONT MAKE THIS MISTAKE #aubamebloodclaatyang”

Helpful Report

Posted 4 years ago

“Awful signal. If you phone in for assistance they play the most depressing music just to add to your frustration. Would not recommend.”

Helpful Report

Posted 4 years ago

“Worst company in the world just tried to contact them about my account first time 93 minutes then cut off after being passed to 3 seperate depts and am trying to contact them now and am currently on 65 minutes of Ed Sheeran i give up”

Helpful Report

Posted 4 years ago

“I called them about a problem with the box fitted to the wall in my apartment, the previous tenant had cut the wire and so made it impossible for me to set up, also the location of the box was on the wrong side of the apartment, all I wanted was for them to send an engineer to move the box and set up my hub and TV box, they then put me through to some guy who could barely speak English and he comes back telling me I need to provide photographic I'd online to prove who I am because I have a previous debt to virgin, wich is absolutely ridiculous concidering I've Never had a virgin media account!!! Absolute nonsense and I will be cancelling the so called service before it even began. What a useless and pointless waste of my time, efforts and money. 0 stars!!!”

Helpful Report

Posted 4 years ago

“total frustration as to customer contact numbers, forever kept on hold and eventually being cut off, fault issue for past 4-6 months, not yet solved/fixed by virgin, in short a total moronic company as to wi-fi conection”

Helpful Report

Posted 4 years ago

“Not good!! Bad customer service!! Unreliable!! Overpriced!! You’ll be hooked and then the prices go up without the ability to leave your contract. Beware!!”

Helpful Report

Posted 4 years ago

“Feel irritated that I even have to give one star I can only say Virgin have no interest in supporting their customers and are happy to over charge and ignore Worst experience of my life , do not use !!!!”

Helpful Report

Posted 4 years ago

“Cancelled my contract 2 days in to the 14 day cooling off period , on their on line form messg, back thank you we will be in touch , heard nothing back I've rang them one call 1 hour 44 mins 14 sec, no joy whatsapp one day 6 hours no joy ,goes on and on they then said they would email me address to send back no joy so I sent it back myself ,3 months later 3 bills and threatening letter and email from their bully boy debit collectors I am being threatened by these people ,so it seems their on line cooling off form is just a scam ,people beware ,”

Helpful Report

Posted 4 years ago

Virgin Media is rated 1.2 based on 2,372 reviews