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Virgin Media Reviews

1.2 Rating 2,364 Reviews
3 %
of reviewers recommend Virgin Media
1.2
Based on 2,364 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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Virgin Media 1 star review on 12th May 2025
Kelsey
Virgin Media 1 star review on 8th May 2025
FrancisOlivia 771 At Gmail. Com
Virgin Media 5 star review on 29th April 2025
Jane
Virgin Media 5 star review on 29th April 2025
Jane
Virgin Media 1 star review on 17th April 2025
Rianna
Virgin Media 1 star review on 17th April 2025
Rianna
Virgin Media 1 star review on 17th April 2025
Rianna
99
Anonymous
Anonymous  // 01/01/2019
Misleading, offering gift voucher when signing a new agreement, but after internet installation I had to chase them for “promised voucher”; opened a complaint case, but didn’t get anywhere as they said that someone else would call to resolve the issue. it’s was different occasions, but no one ever did. Got an email from the complaint team just giving me silly excuse such as they couldn’t get through me. Despite my telephone calls, they closed the case saying that they didn’t hear from me in 28 days. Every time I got through a human being, they were not capable to help me, they would put a note on their computers,!for a supervisor to call me. It went on until getting another email saying that they were closing the case as didn’t hear from me in 28 days 😔☹️. Also the internet is often down 🙁 appalling service for the name Virgin company.
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Posted 4 years ago
Absolutely useless. Been with them 22 years. But since the first lock down it’s a joke. The broadband / tv is so poor. I’ve spent hours on the phone to machine like people , no one can answer a question , no supervisors work for Virgin, I’ve been fobbed off with excuse after excuse , I’ve sent letters to them , you can’t email them ? No one will call you , you can’t reply to emails they send you ? Absolute rubbish. And they are chasing me for money for a service that they can’t provide ? BUT no one seems to care ? Ian Hudson
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Posted 4 years ago
stay away!!!! they are rubbish and shyte. bunch of un-educated idiots. If you want to pay for no internet go with Virgin.
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Posted 4 years ago
Terrible products, even worse service, and I sometimes felt deceived.
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Posted 4 years ago
I was on call with 5 separate people with Virgin, to cancel my contract with them. To be told by all of them people I cannot cancel my contract, as I did not know the correct details. Which is fair enough, but the staff was absolutely no help, rude and blunt. I asked one lady “what do you think I should do” and she replied with “I don’t know hung up maybe” how is that okay?. Another women hung up on me, I phoned back and I just so happened to be the same women. She hung up again. Then I finally got threw to what I thought was a decent lady. I got my details correct and she assured me I could cancel my contract, said to me she was getting her supervisor to approve this. That took over 20 minuets. Then after that, she stated several times my contract has been cancelled. Then a month later I received an email saying they’ve attempted to charge me. So I phone them again, after being on hold for 45 minuets. A man stated my contact is still active. So that previous lady lied. And then he stated I owe them 2 months payment. Absolutely shocking customer service. I advise everyone not to go with Virgin, they are nothing but hassle and they’re staff are disgusting.
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Posted 4 years ago
It's impossible to get assistance from you. You send me a media virgin kit and some parts are missing, so I can't connect, I can't youse your broadband. So I'm paying for nothing and it looks like you don't care at all. I'm getting crazy trying to get in touch with you, but it's not easy. All this sounds paradoxical.
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Posted 4 years ago
It's impossible to get assistance from you. You send me a media virgin kit and some parts are missing, so I can't connect, I can't youse your broadband. So I'm paying for nothing and it looks like you don't care at all. I'm getting crazy trying to get in touch with you, but it's not easy. All this sounds paradoxical.
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Posted 4 years ago
Every 5 mins I lose internet connection upstairs and it’s unfixable, would not recommend as I am now switching to BT
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Posted 4 years ago
I tried 3 times to cancel my virgin mobile contract...I never asked for this, I wanted only broadband contract..Every time they try to convince me to staying with them, but I don't want this virgin mobile. 40 minutes waiting to talk with them..Really disappointed.
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Posted 4 years ago
Not withstanding the total frustrating issues as to my wi-fi access and customer contact with virgin, to sort issues, i am (trying to not use bad language) totally fed up with the virgin company as a whole in sorting my issues, richard branson takes you cash but service is rubbish, if i had done that in my employment i would have been sacked, but who are we to complain, the lowly customers of average income, not richards high earners may i say.
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Posted 4 years ago
Poor customer service and prices keep going up. Been a customer for many years but not for much longer.
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Posted 4 years ago
Terrible and expensive service, really regret to have hired this provider, I want to cancel as soon as the contract end, BE CAREFULL AND DO NOT CONTRACT VIRGIN MEDIA terrible and expensive Internet TV provider THE WORST IN THE MARKET
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Posted 4 years ago
Absolutely appalling customer service. Humans that I spoke to were indifferent and apathetic to my problem (transferring BT number across) Phonecall time totaled 91 minutes. Not sure how this company is still trading. I am now stuck in an 18 month contract with this utterly abhorrent enterprise.
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Posted 4 years ago
Absolutely appalling customer service. Humans that I spoke to were indifferent and apathetic to my problem (transferring BT number across) Phonecall time totaled 91 minutes. Not sure how this company is still trading. I am now stuck in an 18 month contract with this utterly abhorrent enterprise.
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Posted 4 years ago
One star for the actual broadband. 0 for everything else. Been listening to the same bl***dy hold music for about 10 hours over the last month trying to talk to someone. They're more than happy to take your money but when it comes to closing your account, it's like trying to catch air with your hands! Been on hold for what feels like an eternity. The actual people by the time you get through are very nice but that doesn't mean anything if you lose the will to live by the time you speak to someone. Be wary of their cancellation policy. I've given them 30 days notice but still have to pay extra for their divine blessing to leave. Apparently you have to kiss their feet to take your money elsewhere. Go to Sky or BT. I haven't tried them yet myself bear in mind, but as long as they're not run by a farm animal they'll be better.
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Posted 4 years ago
They only have 1 star because I could not leave them a 0 wanted to cancel in my 14 day cooling off period due to them telling me I would get 240mbps when I'm only receiving 2.6 I have been told that not how it works and I would have to give them 30 days notice and be charged that at treble the price the 30 days would usually cost me. Absaloutly shocking customer services and every 1 tells you something different they are very rude
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Posted 4 years ago
We have had OUTAGES over the past 18 - 24 months. And, even prior to that service was absolutely attrocious! All of the bad reviews on this site match exactly our experiences with this diabolical company. Some how, when you do get a reply to your call, they offer a sort of condescending apology and say the problem will be sorted out with the next.....hours/days. Gulably one goes along with it only to find one lands back in the same predicament! It is so frustrating and upsetting. As some one has already said VM should be banned from offering a fraudulent service. The whole VM system is crooked. I have now written to VM both to their customer services HEAD OF OPERATIONS & retentions SENIOR EXRCUTIVE. I ALSO HAVE FOUND THE NAMES OF ALL OF THE ADMINISTRATION TEAM MEMBERS which is readily available in the web. I am also in the process of writing to OFCOM & CISAS for I intend to claim back all the monies that have been extorted from me and my family. This company must be taken to task over the corrupt service they provide. It has to be brought to the attention of the relevant authority that can make them provide what they promise in their ads and in their point of sale promises. I could attempt to write down all of my hundreds of experiences with VM and list all of the COM NUMBERS but these would merely be a repetition of all the alarming reviews on this site. WHEN & IF YOU GET THROUGH TO AN AGENT I WOULD ADVISE ANYONE WHO IS HAVING VM ISSUES TO INSIST UPON THE RAISING OF A COM NIUMBER SO THAT A PAPER TRAIL CAN BE ESTABLISHED & FORWARDED TO OFCOM AND CISAS. YOU WILL FIND THAT THERE IS A RELUCTANCE TO PROVIDE SUCH BUT THEY OBLIGED YO PROVIDE THIS! ALSO IF YOU HAVE HAD POOR OR ZERO SRVICE FROM VM YOUR BANK WILL USUALLY BE PREPARED TO RAISE A CLAIM BACK FOR MONIES UNFAIRLY TAKEN. THE COM NUMBERS YOU ACQUIRE WILL SUPPORT YOUR CLAIM BACK. THESE DESPICABLE PEOPLE ARE LAUGHING AT US WHILST WELL AND TRULY RIPPING US, JOE-PUBLIC, OFF!
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Posted 4 years ago
I pay for 350mbps done loads and loads of speed tests don’t get above an average of 80mbps when I first signed up to virgin guess what I was getting around 250mbps to 300mbps absolutely rubbish
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Posted 4 years ago
A whole bunch of nutjobs. I have been having issues for two months and took them three useless and clueless “engineers” within a month to finally get rid of these scumbags. Internet kept dropping. I recommend you guys to call them and book the 1st engineer ASAP. Then, as soon as you have a problem, book the second engineer ASAP. Then do the same one last time. Now, you can simply get rid of them. They had zero shame to call and ask me to reconsider. Needless to say, I asked that fox to go screw yourself.
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Posted 4 years ago
Truly awful customer service.
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Posted 4 years ago
Virgin Media is rated 1.2 based on 2,364 reviews