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Virgin Media Reviews

1.2 Rating 2,370 Reviews
3 %
of reviewers recommend Virgin Media
1.2
Based on 2,370 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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Virgin Media 1 star review on 28th June 2025
Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.
Virgin Media 1 star review on 27th June 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
Virgin Media 1 star review on 12th May 2025
Kelsey
Virgin Media 1 star review on 8th May 2025
FrancisOlivia 771 At Gmail. Com
Virgin Media 5 star review on 29th April 2025
Jane
Virgin Media 5 star review on 29th April 2025
Jane
Virgin Media 1 star review on 17th April 2025
Rianna
101
Anonymous
Anonymous  // 01/01/2019
These are the worse company I have ever had to deal with . The signal is awful. I gave 30 days notice which they accepted then continued to demand the monthly fee each month of 100:00 after disconnecting. They will not realise my refund . Don’t use this awful company!!!!!
Helpful Report
Posted 2 years ago
My grandad is a disabled 82 Yr old that has parkinsons. My mum deals with his account as they have been informed of his disability. They have been very difficult when dealing with his account. We have had to call many times regarding things being added to his account by mistake and when we phone them to correct it they are refusing to and will charge him £185 for 3 channels he isn't even using but they won't cancel it.. which is disgusting. We have told them anything added through the remote shouldn't be added to the account and canceled straight away as he doesn't know what he is doing when it comes to the remote. My mum said she would call them if any additional stuff needs or wants to be added. Virgin media are disgusting with how they treat their disabled customers.
Helpful Report
Posted 2 years ago
No signal for 8 days now. Reported fault on 1st day. Cable cut by council workers. Engineer came out 3 days later to confirm no signal. Then on same day an engineer stood where council had been working to remove a tree for 20 minutes and left. I phoned Virgin that evening to find out what’s happening and decided while I was on the phone to Retentions to up grade and get a better deal which saved me £62 a month. The person I was speaking to said the engineer would be out 3 days later. I received a hub 4, engineer turns up and says there is no signal. I said have you not come to fix the line then? He says no. He makes a few calls and emails and informs me it will be repaired the following day because we are priority as all 3 services are down. So on that day I called Virgin to confirm and they say they have no records and that it will be done in 3 weeks. Not acceptable, I’m off to another supplier if it ain’t sorted by the end of the day.
Helpful Report
Posted 2 years ago
Virgin make it so difficult to cancel your broadband. I have spoken to multiple members of staff and have been called a liar and keep getting forwarded to different people who do not help solve my problem. Awful company which deliver poor customer service.
Helpful Report
Posted 2 years ago
The worst service possible! Stay away from virgin, I have never been so disappointed as soon as my contracts up I can run quick enough back to sky!! Internet connection never cuts out with sky and the box never has any problems! Glad the days when I don’t have to keep pressing that virgin button when half way through watching something because the internet is down! Not only has this happened frequently through my current contract with virgin it happened a few years before… guess what with virgin. In between this I was with sky and not a problem, not once.
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Posted 2 years ago
I reselected my package with Virgin Media and they were excellent and professional
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Posted 2 years ago
Terrible costumer service if you want to cancel your contact!! They’ll make you wait ages!! Don’t sign anything with them because it’s impossible to stop any contact.
Helpful Report
Posted 2 years ago
Very poor quality service
Virgin Media 1 star review on 15th August 2022
Helpful Report
Posted 2 years ago
If you would like a poor service and forever increasing prices then subscribe to VM. I was with them for over 13 years but recently escaped. My new broadband provider is less than half the price of VM, reliable and much faster. Stay clear of this company and look elsewhere, you've been warned!
Helpful Report
Posted 2 years ago
AVOID! You talk to them for SEVEN hours and they still can't solve the issues that THEY HAVE CREATED
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Posted 2 years ago
Joke company, i have only just joined them but i will leave b4 my 14 days is up. They simply never answer their phones and are useless at making appointments
Helpful Report
Posted 2 years ago
Virgin media promised 5 different installation dates. Then they kept making excuses 1. Dispute in address 2. Dispute in proof of address 3. No problem, proceed to installation (but they don’t) 4. Dispute in credit check 5. Proceed with installation but now they’ve said I don’t reach the criteria of their services. They’ve been egging me on since the beginning of June, having me run all sorts of errands. It is now august, I’ve had important law exams which I’ve underprepared for and failed because they didn’t tell me from the start that they couldn’t deliver these services. I now have to retake after hopping between all my friends houses to get wifi because they kept saying they were going to sort my wifi out. And now after speaking to a manager they’ve said they can’t help me nor can they say why. Ridiculous.
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Posted 2 years ago
We have switched over from Sky as the package was getting too expensive and the discount offered was not good enough to stay so by switching to Virgin Media for a similar package we saved around £40 per month and included BT sport.
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Posted 2 years ago
Totally unreliable- often without Internet, No customer service. I'm without Internet for 6th day in a row they keep lying and postponing the day they'll fix the issue I understand being couple days without Internet but not whole week, how I supposed to work???? It was also a nightmare when I moved home, they made me wait almost a month I even had to help the " technician " as he wasn't able to do it by him self, clearly they don't have enough staff. Will change for BT very soon couldn't be worst
Virgin Media 1 star review on 7th August 2022 Virgin Media 1 star review on 7th August 2022 Virgin Media 1 star review on 7th August 2022
Helpful Report
Posted 2 years ago
Didn’t realise I needed engineer to come to house and when I tried to cancel they wanted £288 disconnection fee - when I not even connected. Go elsewhere
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Posted 2 years ago
12 months of a VIRGIN NIGHTMARE. Started from first day of connection and still today intermittent broadband and landline. When you speak to them they simply don't care and talk like they are reading a script. Made a complaint and now in the process of arbitration
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Posted 2 years ago
Bad service due to customer service when trying to down grade package treats long term customers with contempt rolling contracts also hight exit fees for their sub standard service EG phone line internet buffering fault on box complains over long period time cold calls lot of money for package must do better
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Posted 2 years ago
Avoid at all costs. Truly terrible customer service. Takes forever to get through, they don't care, and don't do what they say they will.
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Posted 2 years ago
Please help me! I have no internet and virgin media seem incapable of providing any form or customer service. These people are a joke.
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Posted 2 years ago
We've been quite happy with broadband itself, but the customer care, or lack of it I shall say, is UNBELIEVABLE! A simple process of moving the services to a new address within the same area turned out to be above Virgin Media! The worst experience I have ever had! I had requested the change of address and moving services with me online - 3 weeks later I was left with no services and no communication or whatsoever! The amount of discrepant information (including the one about not paying my bill where my direct debit was not even due yet) I have received over last week is, again, unbelievable! Spent HOURS on the phone waiting, being disconnected and /or being passed between departments where majority of people do not know what they are doing and they can't be bothered to learn, find out and help + online to try to find anything out from website! What I did find out on the phone was that instead of being moved, my account was actually closed and after setting up a new one I am supposed to pay TWICE as much as I used to! Still, with no services and they don't know why! no resolution! no explanation! Pathetic is an understatement to describe customer care in Virgin Media! Amongst all those phone calls and probably around 10 agents who I spoke with, there was 1 lady who actually seemed to be very keen to help on Sunday morning - kept checking and trying to resolve the issues and provided me with some sensible information of what happened and what she can see on my accounts. All in all, disgusting and pathetic customer service!
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Posted 2 years ago
Virgin Media is rated 1.2 based on 2,370 reviews