“While I was slightly disappointed at the meetings with a therapist being monthly I could see a more dedicated individual getting a lot from their always available chat system, it just personally didn't work for me. What did work AMAZING is their program for medication where I was seen, heard and taken care of almost immediately and have had monthly check ups and questions to make sure my medication is right for me. I would recommend medication and therapy to everyone just know you don't need to get your therapy here.”
“Brightside has been very helpful, it’s allowed me to figure out what the best course of treatment will be. While that may not be brightside, I wouldn’t know what’s going to work for me without brightside’s help.”
“It's easy and convenient to get help, the cost is still high despite having insurance, but it's a very easy system to use and I regularly use my check-in's to ensure I'm on the proper medication.”
“The therapist is excellent and very responsive. The psychiatrist was responsive the one time I messaged her about a potential side effect of new medication. I feel she should have checked in about that specific side effect a few weeks later but I’m assuming all of the Info she needs is coming from the surveys each or every other week. Customer service is hard to get a response from which can be frustrating. Time between when you are eligible to book an appointment with the therapist and when an appointment is available is too long. Additionally, there is only a small range of times and they are during the work day. This all leads to paying for a monthly session but more than a month passing between sessions.”
“It is now my second month with Brightside. I am pretty happy overall with the program except I hope just a couple of the people working for them can remember to please consider they’re dealing with people who have anxiety problems and so far they have said and done a few things already to sort of raise my anxiety a bit more rather than help take it away. I did adore a support agent named Arlene though, who understood I was new here and helped walk me through an issue I was having and she was extremely helpful and sweet and made me want to stick with the program and helped me to stay on track with my medication. I will continue to stick with Brightside and I appreciate all it has done for me so far.”
“Brightside’s service is great, though I don’t feel that the numbers are very accurate. For example, I might have a pretty shitty week up in my head, and maybe have ONE single good day, and all of a sudden bam my depression anxiety is shown as mild, like what? Having one good day doesn’t mean that all of a sudden a computer program can say that I’m all good, I’m still having a hard time most of the time... though the medication is helping a bit, I don’t feel the numbers are really an accurate measurement for me personally.”
