British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,248 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,248 reviews

Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the idea that the engineer was 28th in the queue to speak to British Gas and was sat half an hour in his van before giving up. However some advice could have helped him as he left me worse than when he came. My smart meter was showing gas and electricity readings but sending only gas readings. After engineer’s visit it now shows only gas reading and I have to go the actual meter in the cupboard for the electricity reading which it still isn't sending (ie worse off than before). Also the website still shows a two-rate meter but the engineer made it one tariff as I requested, so I can no longer enter the electricity reading manually as it is set up for a two-rate meter. As the new meter started at zero I think entering it may only confuse things anyway given the last reading is still online. Shambolic - I'd renationalise the entire utility networks - bunch of profiteering cowboys.”

Helpful Report

Posted 1 year ago

“I am very saddened to having to write to B/G regarding my query on chat line on Sat late July 2024,, I called the chat line & asked if my direct debit account could be checked out as I felt that there was an error with it, the agent with whom I dealt with was extremely unhelpful, rude & quite aggressive,so much so that I was totally aghast when the agent suggested putting debt collectors on to me, I have never in my 50 years with British Gas ever encountered anything like that, I came of the chat line feeling totally upset & very unhappy with this agents dreadful response..I have to stress that all the years that I have been with B/G I have at all times found all staff to be very supportive, I have always had an excellent rapport with all the team.. I feel that on this occasion, the agent I dealt with was very much a one off, unskilled unhelpful peson, certainly not a people's person ,& badly lacking in manners,.. I apologise for having to write this review, as British Gas has always at all times been the top energy company to be with,so much so that throughout the years I have recommended many friends & family to B/,G and they too have been delighted by the service that they have received..I guess one unhelpful agent can put a damper on everything..Ms Maureen McKee..x A/C no.. A 17335217..”

Helpful Report

Posted 1 year ago

“The worst company ever especially customer service I did write three or four emails regarding issue. Nobody reply at all. Since May the promised me to change my meter from credit tell top up meter keep a promise promise promise I did complain someone called me her name Nicole she said will be done in week was waiting three weeks. I tried to write to her. She never replied again she disappeared And I called again. I spoke to Claire Claire she told me Same wait one week will be done and I wait wait nothing happened and then I decide to move out to other supplier utility warehouse they done the job was in one week. I’m happy now I have top of meter working , well done”

Helpful Report

Posted 1 year ago

“I spoke to a representative yesterday by the name of Pumba who was extremely helpful and answered my questions thoroughly. She had a clear and pleasant manner throughout.”

Helpful Report

Posted 1 year ago

“Smart monitor wouldn't connect to meter was on phone for 20 minutes only to be told that I wouldn't be getting a update. Was told to download app I am no good on computer and my eyesight is not that great. Don't think they care about you only care about money.”

Helpful Report

Posted 1 year ago

“If I would give 0 stars I would honestly what incompetent customer service agents which they hire from south Africa- could not handle a simple query and abrupt and rude arrogant individuals- logged complaint and said a manager would call in 72 hours what a load of cobblers. Still waiting and they still haven't sent an updated bill”

Helpful Report

Posted 1 year ago

“Im with BG 14 years never had a problem until last year October when they change to new billing system. Since then its absolute mess. They were taking money from my account and I had direct debit. I acanceled direct debit and only payed what i used every month after they issued me monthly bill. Suddenly they issued me £700 extra bill as apparently they weren't receiving my meter reading from my smart reader. I spend hour and hours on the phone asking how come I was still charged monthly and then got extra charge. Every adviser was trying their best, but clearly had no clue what to do. I strongly disagreed with extra bill and made complaint, that was in march, nobody get back to me till now. And I had to pay the money as they were threatening my with collectors. Absolutely fraudsters !!!”

Helpful Report

Posted 1 year ago

“British Gas don't even deserve the one star rating. I've been trying to sort out with them an incorrect debit to my When account.when I disputed a £600 debit on my bill then escalated to over a £6000 debit. I owe neither amounts. I have now spoken to my local MP and energy omnisbus service. This is affecting thousands of their customers across the UK Absolutely despicable tha amount of stress and anxiety British Gas are causing to individuals. DESPICABLE”

Helpful Report

Posted 1 year ago

“Been with them 14 years!! Gone worse! Customer service is a nightmare and no help! Waited months and still no repair for my smart meter! Also they have separated my accounts for electricity and gas! I asked them to merge and they said they can’t! Rubbish and won’t return!”

Helpful Report

Posted 1 year ago

“If I could give 0 I would. Complaint handling poor, estimating our usage over 3000kwh more than the actual meter reading which we submitted on multiple occasions but nothing ever done, stating over £1800 owed when there are no gas appliances in the property due to renovations and a disconnected gas service and now a court letter slapped through our door - I will be appealing and I will NEVER recommend or use British Gas again - worst supplier ever”

Helpful Report

Posted 1 year ago

“Shocking service. Dont seem to understand that due to disability I can not speak on the phone . Dont provide new customers with a smart meter card. Nor a correct account number!! I'm about to change company”

Helpful Report

Posted 1 year ago

“Impossible to speak to a line manager after 2months of trying to resolve my query on my bill. I'm on first name terms with the lovely girls in the Durban call centre...I've spoken on line to more call centre staff ..filled in complaint forms etc etc but still not resolved. Been given several complaint reference numbers!! Received a letter saying sorry you're unhappy don't worry we are looking into your complaint and will be in touch in 21 days....nada nothing no contact. Back on the phone to Durban..promised escalation of my complaint again for the umpteenth time.. nothing. Asked for deadlock letters to take it to the Ombudsman ..still not received any. I'm losing the will to live...this has happened since changing my account to the new system...the old system worked perfectly...I feel like I'm being overcharged by a glitch in the new system by the way it has generated my bill but it is impossible to speak to the line managers who simply will not respond to my efforts to resolve this situation. I'm at a loss and feel like I'm just going to have to pay what they say close my account and move suppliers. Can anyone recommend a company with good customer communications.?”

Helpful Report

Posted 1 year ago

“This is for all that truly think these people calling themselves “ British Gas” as yesterday they came to my home, with the police, under the pretence that someone tampered with the electric and broke into my home when I was not at home, to force a smart meter upon me, when I many times to them I don’t want a smart meter! This proves in fact, that we are dealing with terrorists here, non of this is normal and very extreme! Now I won’t use a smart meter because of the effects it has on people through radiation etc! I later called them up demanding they remove it, or I will, as there is no way I’m going to be using that bad that makes people sick etc, research the effects on YouTube, don’t believe me, see the facts! They have told me I must wait until next week for an appointment, knowing that I will not be using that box, they don’t care, cause there is an extreme agenda behind all this, to go to extremes of smashing someone’s door in to put a smart meter is insane, fact! They label themselves with names people can’t see past, but in reality, there actions speak louder then their words in fact, which is terrorism in fact! I will have to start investing in a generator then, if nothing is solved by next week! No one forces me without consent!!!!”

Helpful Report

Posted 1 year ago

“turned up hours late for appointment and then was really rude hot tempered after telling me there's a leak threatened to cut my boiler supply off”

Helpful Report

Posted 1 year ago

“I’m absolutely disgusted by this company! my first home with my first son I signed up as been told to with British Gas, which I did and I have no clue what I’m doing with this stuff, the bills was pretty expensive so this kind man from Utilitia looked at my account and helped me change over to them, I found out they put a over 3.000 dept on me from previous owners! they owned up from the mistake and said they take it down but I’m still getting emails after emails about it! I’m fed up with them! never go to British Gas they will put random dept on you! My advice is to go with utilitia you’ll save loads of money!”

Helpful Report

Posted 1 year ago

“The worse customer service I have ever experienced. The advisor are not well informed. It’s more than a week since I am chasing them to get a number to top up my gas meter. I don’t know, how they running this company but the way, they are running it. It will shut down soon. Most of the advisors, they hang up the phone when they don’t have answers. I will definitely move to some other company”

Helpful Report

Posted 1 year ago

“Dreadful app. British Gas make it extremely difficult to book an engineer for annual boiler service under the terms of Homecare agreement. It is not a breakdown”

Helpful Report

Posted 1 year ago

“Bad customer service reps same script no help shameful of British Gas”

Helpful Report

Posted 1 year ago

“I've been a customer of Scottish power, Eon, EDF, Octopus energy and British gas. And I can honestly say British gas are the worst. Very unprofessional. And nothing but LIARS. I have a faulty electric and gas meter. I was told an engineer would be out in june. Since then their has been another 3 appointments made. And all of them cancelled from their side. I will be changing energy supplier ASAP.”

British Gas 1 star review on 14th August 2024

Helpful Report

Posted 1 year ago

“Distressful company. I strongly advise caution with this company. I mistakenly made two payments of £760 each, and despite numerous attempts, I have been unable to recover my money. This has caused significant hardship, especially as I am struggling to cover my father's funeral expenses. I have repeatedly pleaded with British Gas for a refund, but to no avail. My experience has been marred by repeated calls, some of which appear to have been erased from their records, and a series of misleading responses and evasive tactics designed to avoid issuing a refund. Beneath a veneer of politeness, this company lacks integrity and ethical standards.”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,248 reviews