Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 3,029 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

Write Your review

Tell us how Button & Sprung made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Button & Sprung 5 star review on 27th July 2025

Andrea

Button & Sprung 5 star review on 9th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an a 15 year old vi-spring bed and it was time for a renewal. Having seen Button & Sprung in various magazines I took a look at not only the styles of beds but mattresses too. The expertise of the staff was very impressive as were the designs of the beds so much so it was difficult to choose! My bed looks fabulous and my mattress is excellent”

Helpful Report

Posted 6 years ago

“Service was excellent. Your fitters were really polite and extremely helpful.”

Helpful Report

Posted 6 years ago

“So far we are happy with the choice recommended, and enjoying our sleep with our new mattress. Quality is good and the finish looks nice. Headboard is really impressive. Our only gripe is the shade is quite a bit darker than the sample we were sent. So would advise a stock cutting of the fabric that you select before you confirm your order.”

Helpful Report

Posted 6 years ago

Hi Sharon, Many thanks for your review, and I'm sorry to hear the fabric is not quite as you were expecting. We just left you a voicemail - would you be able to send us a photo of the bed colour next to the sample you received? We can always send you a second sample if you don't have the first anymore. We can then take a look into this for you and see if it's within the normal tolerance for shade variation. Kind regards, Hannah

Posted 6 years ago

“Helpful and professional advice when we ordered our bed. At delivery quick and competent installation, left everything clean. The bed is comfortable and looks good, something to have for a lifetime.”

Helpful Report

Posted 6 years ago

“Great product great build quality delivery was hassle free”

Helpful Report

Posted 6 years ago

“Delivery staff went above and beyond to get the mattress up into our attic room and I have woken up every morning pain free in my lower back thanks to the soft but firm quality of the mattress. Very happy indeed.”

Helpful Report

Posted 6 years ago

“The whole ordering and delivery process was very straightforward. Button and Sprung contacted me to confirm my order and then it was a few weeks whilst my order was made. I'm delighted with the items delivered. I have given them four rather than five stars because the delivery date was left quite up in the air until the week it arrived, which may be problematic for some people who find it difficult to take time off work.”

Helpful Report

Posted 6 years ago

“Good customer service, kept informed of purchase and hen my order had arrived, it was delivered very soon after. Excellent quality product.”

Helpful Report

Posted 6 years ago

“The bed is superb. love the nights sleep now.....so comfortable.”

Helpful Report

Posted 6 years ago

“Prompt response to queries, plenty of opportunity to try individual mattresses out, no hard sell, delivery as requested and planned and a very comfortable mattress.”

Helpful Report

Posted 6 years ago

“Sales staff at showroom were very helpful in us choosing the right bed. Once it arrived, bed looks good and feels strong. Delivery was well coordinated, and the team put it all together very efficiently on delivery.”

Helpful Report

Posted 6 years ago

“Very prompt and efficient. Always kept me in touch”

Helpful Report

Posted 6 years ago

“Beds and sales service excellent - very slow delivery times and the after service not great had to continually chase ....could do better. Love the products have brought 3 beds from them.”

Helpful Report

Posted 6 years ago

Hi Daphne, Many thanks for your e-mail, and so glad to hear you love your three beds from us. I'm sorry that the lead times were slower than you would have liked. We are doing our best to improve our lead times, and you'll now that these are slightly shorter than when you ordered. We will also look into how we could improve our after service, and if you have any of your own ideas, we'd love to hear them! Thanks again, Hannah.

Posted 6 years ago

“I was very happy with the service provided by B&S, I felt the sales staff were very knowledgeable and we never felt under any pressure to buy. It was great that we could try out the mattresses in the shop and we actually ended up going for a larger & more expensive mattress than initially intended which I believe was the right decision for us. The fact that you are able to trial the mattress for 100 days was also a big factor in our decision and so far we are very happy with the comfort and look of our bed frame & mattress. The delivery men were great as well as the mattress was a tight fit and they had to do some creative maneuvering to make sure they were able to get it up our stairs & into the bedroom.”

Helpful Report

Posted 6 years ago

“Were very helpful when assembling the bed. Were able to reschedule the assembly at the last minute. Were easily reachable by phone. Bed looks perfect.”

Helpful Report

Posted 6 years ago

“Delivery guys made the bed, took packaging and took their shoes off!”

Helpful Report

Posted 6 years ago

“From the moment we stepped into the showroom, we had a pleasant welcome from Hannah. A very nice laid-back vibe. It was a real help to try out the mattress to check out the quality and firmness there and then. I opted for the Firm Borderdale which is a very firm mattress. Hannah did suggest going with the medium firm as she explained most people find the firm too firm, however, I am very happy with the mattress so far. It's also nice to know I'm sleeping on something that is 100% natural. I would recommend this company for it's service and quality of mattress.”

Helpful Report

Posted 6 years ago

“A very helpful service with good advice from Matthew when we were buying our mattress. The mattress arrived as promised and so far, has proved very comfortable.”

Helpful Report

Posted 6 years ago

“Great customer service knowledgeable staff”

Helpful Report

Posted 6 years ago

“Brilliant beds from B&S”

Helpful Report

Posted 6 years ago

Button & Sprung is rated 4.9 based on 3,029 reviews