Button & Sprung Reviews

Name: Button & Sprung
Rating: 4.92

4.9 Rating 2,983 Reviews

99 %

of reviewers recommend Button & Sprung

About Button & Sprung:

Button & Sprung sells quality, handmade pocket sprung mattresses, beds, divans and storage beds, in any fabric, at prices you won't lose sleep over. Above all else we aim to make bed buying easy, so we offer expert advice, 100 nights free returns, a 10-year guarantee, and free delivery within approximately 65 miles of London. Products are made-to-order and delivered by 2-man Button & Sprung delivery teams, enabling better service and value for money. Call 03333 201 801 or visit the website or showroom at 76 Queenstown Road, Battersea, London, SW8 3RY. Fabric samples delivered next day for free.

Visit Website

Phone:

03333 201 801

Email:

hello@buttonandsprung.com

Location:

76, Queenstown Road, London
SW8 3RY

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Button & Sprung 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service in the shop, always kept in the loop with delivery timings and delivery guys were really helpful and polite.”

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Posted 8 years ago

“The guys who delivery and installed the bed were very friendly, courteous, efficient and quick. Many thanks.”

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Posted 8 years ago

“Great customer service from the guys who set up our bed who were super polite and respectful. Only giving 4 stars because the lead time was so long. I am a little concerned that you can 'see' the uprights on the headboard through the velvet fabric, not quite the finish I was anticipating.”

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Posted 8 years ago

Hi Helen - thank you for your review. I am sorry that the leadtime was just over the estimated leadtime when you placed the order. Regarding the headboard, can you please send some photos to orders@buttonandsprung.com and we will have a look for you? We want you to be fully satisfied. Thanks, Matthew

Posted 8 years ago

“Fabulous customer service from the start to finish (including delivery guys) and of course I love my new bed!”

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Posted 8 years ago

“Excellent quality. Good customer service. Lovely shop!”

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Posted 8 years ago

“Very responsive to communications, genuinely customer-focused, did exactly what they said they would do, but most importantly, made me an awesome bed! It's rock-solid and well worth the money.”

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Posted 8 years ago

“Everyone from the sales team to the delivery team were absolutely brilliant! Professional, prompt and gorgeous product!”

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Posted 8 years ago

“For months I had been waking up with back pain and now thanks to your new mattress that is a thing of the past and only wish I had come to you earlier Well done and many thanks”

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Posted 8 years ago

“The communication was good, the delivery was as promised and, at this early stage, we are very pleased with the bed.”

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Posted 8 years ago

“From the first visit to the showroom, where i received help choosing fabrics and obtaining fabric samples, to communication regarding delivery, to finally coming and fitting the headboards, the service has been exemplary, all the staff have been both efficient and friendly.”

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Posted 8 years ago

“I did lots of research before ordering my bed from Button and Sprung, visiting showrooms, requesting fabric samples, poring through websites and online reviews. I ultimately visited the B&S showroom, just to be absolutely sure I was making the right decision (I am a control freak), and this really sealed the deal. The staff were extremely knowledgeable about the products and were happy to spend time answering lots of questions. Having all the beds and fabrics on display helped crystallise all the information I'd gathered so that I could be confident I'd chosen the right bed from the right supplier. Delivery was really easy to organise; on time, efficient and great communication. I couldn't be happier with the bed - it looks great, the quality is excellent and it is very, very comfortable.”

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Posted 8 years ago

Thank you Karen for your kind review - we're very happy that you're pleased with your bed! Matthew

Posted 8 years ago

“Button and Sprung made bed and mattress buying easy! The showroom is well worth a visit, and the staff were friendly and helpful throughout the process. My son is very happy with his bed.”

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Posted 8 years ago

“Extremely helpful, knowledgeable and friendly team. The delivery was seamless, and the bed is a delight that will last us at least 10 years! Wonderful experience.”

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Posted 8 years ago

“Our bed is beautifully made, looks fantastic and the customer service and communication prior to delivery was excellent.”

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Posted 8 years ago

“Delivery drivers were very punctual, built the bed and took away the packaging”

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Posted 8 years ago

“The delivery drivers arrived very punctually. They set the bed up for us and took away all the packaging.”

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Posted 8 years ago

“Gorgeous bed, excellent service, good price and lovely delivery men!”

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Posted 8 years ago

“The staff at the London shop were very welcoming and it was nice to see all the different beds, legs and fabrics in the shop. We were given plenty of time to browse around and ask questions. We opted for the Lavender bed, but in a customised height. There was an issue with our choice of one of their standard legs as they couldn't fit our bed frame. We were informed late after we'd ordered, but fortunately we were able to find something very similar from their supplier. We're very pleased with the quality of our bed, the service provided and the delivery. We would not hesitate to recommend to our friends and family. Carolyn & Nathan”

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Posted 8 years ago

Thanks so much for your kind review Carolyn & Nathan, and so pleased you are happy with your Lavender bed! Hannah

Posted 8 years ago

“Style and bounce all delivered on time”

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Posted 8 years ago

“Great sleep”

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Posted 8 years ago

Button & Sprung is rated 4.9 based on 2,983 reviews