Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 454 Reviews

65 %

of reviewers recommend Buy It Direct

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Metrics

3.6

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value for money , beautiful furniture bought furniture and beds for two bedrooms looks beautiful”

Buy It Direct 5 star review on 11th February 2022

Helpful Report

Posted 3 years ago

“Item badly packaged, arrived damaged. They lied about refund and tried to get me to close paypal case before submitting refund. Been one month still waiting for refund. AVOID”

Buy It Direct 1 star review on 9th February 2022

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Posted 3 years ago

“The products are being advertised with false information and the item is not as described but the company completely refuses to deal with this. Beware, would not recommend this company at all”

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Posted 3 years ago

“The only reason I gave a 4 instead of a five is the dehumidifier we bought says it holds 10 litres. More like 5 litres but great apart from that.”

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Posted 3 years ago

“To be honest the drone I purchased I wasn't happy with. buy it direct replaced it the first time and the second time they just give me my money back. Can't ask for more than that. Very good customer support.”

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Posted 3 years ago

“I've done one survey already about dealing with a problem that was yours not mine. Now stop bothering me eith silly questionnaires”

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Posted 3 years ago

“Very satisfied very easy to deal with fast service highly recommend”

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Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

“Amazing service. Fast delivery. There was a very small mark on the electric fire, like a tiny bulge. Just too much trouble to return it”

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Posted 3 years ago

“All round great experience, very helpful customer service, highly recommended”

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Posted 3 years ago

“I bought an oven 3 weeks ago and it has still not arrived. At this rate we will have no oven for Christmas. It is very hard to reach anyone in customer service. The courier company that buy it direct use are of no use at all, and should be changed. I will never use this company again after the stress it has caused been let down so badly for Christmas”

Helpful Report

Posted 3 years ago

“Level of Service is the Worst i have ever experienced. I placed and order which was due to be delivered on the 2nd of December. on the 1st of December i still had not received confirmation that my order had even been dispatched yet so I emailed them and they insured me that my order was due for Express Delivery by the 2nd. Surprise Surprise, this did not happen. Following constant emails being send I did manage to get my "Express Delivery" Charge returned to my account but my order still not dispatched. I was given a new delivery date of the 13th. but again no sign of any confirmation that my order had been dispatched. Every time I email, I get a different excuse and promise to deliver but to date I still have not recieved my order or any reassurance that my order will be delivered. Last night I recieved an email that my order had been lost and someone will be in contact within 48 hours. (No mad panic lads take your time) When I received the call I was told that I will have to wait a further 72 hours for them to contact the courier and they will be in touch, and that If I wanted to cancel my order that I will still have to wait the 72 hours for them to process the refund and a further 5 days to receive it. Needless to say, I am extremely frustrated and out of pocket by €500 and my overall experience with the company tells me that I will never see my order or refund, It will just keep getting kicked down the road.”

Helpful Report

Posted 3 years ago

“Scratched table looks like a second. Refuse to collect stating we will have to pay delivery costs, if we keep the table they are offering a £20 discount. Awful customer service and goods look like seconds or used.”

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Posted 3 years ago

“Good choice,fast delivery”

Helpful Report

Posted 3 years ago

“Bought 4 WiFi wall heaters, they are all installed working beautifully and I’m delighted with the speedy service and follow up care. Will use again. 5 stars”

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Posted 3 years ago

“First time buying from them an excellent service 👌 would recommend the delivery service was excellent 👌”

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Posted 3 years ago

“You did the honourable thing and when the unit purchased arrived without an essential part, you replayed the unit, in full, speedily . I thank you for that.”

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Posted 3 years ago

“Good customer service. Efficient.”

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Posted 3 years ago

“Bought a brand new expensive iPhone. Never arrived, delivery company lost it/ didn't deliver it. Wasn't my fault. Spent a week constantly ringing to find out what happened to be left in limbo. 5-6 phone calls later feeling very frustrated and promised twice that a case manager would ring me I got my money refunded at my constant request. I really feel for the customer service with what they have to deal with. Terrible company!! Run a mile. Pay a little bit extra for better service.”

Helpful Report

Posted 3 years ago

“Had a problem with one of the items I ordered and they sent me a replacement in no time. Couldn't be happier”

Helpful Report

Posted 3 years ago

Buy It Direct is rated 3.6 based on 454 reviews