“When visiting their website, you see that they have a 9.3 rating on Trustpilot and a 4.8 rating on Google. LIES! Their actual rating is 2.1 on Google and much lower on Trustpilot. Beware of this company, they are a total rip off with advertised costs being multiplied to cost you 6 times more! Avoid at all costs!”
“It's too traumatic to outline the bad experience I had with these thieves. DO NOT UNDER ANY CIRCUMSTANCES USE THEM. Also Aegean Atsalis is a car rental company in Greece who associates themselves with Carjet. AVOID THEM LIKE THE PLAGUE AS WELL. ALSO RUDE AND THIEVES AS WELL.”
“ccc
DOYOUSPAIN – CARJET CARHIRE
CROOKS!!!! DO NOT USE
I have given these people 1 Star because I cannot right a review without giving a star, they do not deserve any stars.
I booked a car through them online I paid them with my credit card, they supplied a prepaid voucher, when I get to Gatwick and hand over the prepaid voucher the hire Company Europcar would not except their voucher. and insisted that I had to pay again leaving me out of pocket by £££££
Mores the case I have sent them numerous emails along with messages through their internal system asking them to contact me to sort it out , They have ignored and not responded to any.
My advice is NOT TO USE THESE CROOKS !!!!!!”
“DOYOUSPAIN – CARJET CARHIRE
CROOKS!!!! DO NOT USE
I have given these people 1 Star because I cannot right a review without giving a star, they do not deserve any stars.
I booked a car through them online I paid them with my credit card, they supplied a prepaid voucher, when I get to Gatwick and hand over the prepaid voucher the hire Company Europcar would not except their voucher. and insisted that I had to pay again leaving me out of pocket by £££££
Mores the case I have sent them numerous emails along with messages through their internal system asking them to contact me to sort it out , They have ignored and not responded to any.
My advice is NOT TO USE THESE CROOKS !!!!!!”
“I hired a car in Faro. T&Cs stated that I could use my debit card. When I arrived 'Gold car' said they didn't accept debit card. I only had Amex but they didn't accept that either. I had to resort to getting a cab and hiring a car next day at my destination. Hire car and cab ended up costing my €400 instead of €130. Been painful dealing with Customer service. I've had to call 3 times now to explain the situation. They accept fault but still waiting for refund.”
“Refused to give us car that had been paid for in full!
We booked a car via CarJet and paid for it in full, weeks before travelling to Kefalonia. The voucher said to collect from Avance which we eventually managed to figure out appears to actually be GreenMotion. When we arrived and presented the voucher they refused to give us the car because my wife (who was the named driver) didn't have a credit card in her name. Even though the car had already been paid for in full on my credit card weeks before. The lady on reception seemed to take delight in refusing to help us and offered no suggestions whatsoever on what we could do. I offered my credit card or my wife's debit card but she still refused to release the car. I asked if I could be the named driver instead (as we had paid for two drivers anyway) but she refused to change it. She even refused to let us book another car there and then and said it all had to be done online and takes 24 hours to come through. In the end we had to walk away and hire a car from the company next door at more than twice the price (€290) and this is on top of what we had already paid. Completely ruined the start of our holiday. Do yourself a favour and go elsewhere!”
““CARJET” “ DOYOUSPAIN” ARE CROOKS!!!! DO NOT USE !!!!!!
I have given these people 1 Star because I cannot right a review without giving a star, they do not deserve any stars.
I booked a car through them online I paid them with my credit card, they supplied a prepaid voucher, when I get to Gatwick and hand over the prepaid voucher the hire Company Europcar would not except their voucher. and insisted that I had to pay again leaving me out of pocket by £££££
Mores the case I have sent them numerous emails along with messages through their internal system asking them to contact me to sort it out , They have ignored and not responded to any.
My advice is “CARJET” “ DOYOUSPAIN” ARE CROOKS!!!! DO NOT USE !!!!!!”
“CROOKS!!!! DO NOT USE
I have given these people 1 Star because I cannot right a review without giving a star, they do not deserve any stars.
I booked a car through them online I paid them with my credit card, they supplied a prepaid voucher, when I get to Gatwick and hand over the prepaid voucher the hire Company Europcar would not except their voucher. and insisted that I had to pay again leaving me out of pocket by £££££
Mores the case I have sent them numerous emails along with messages through their internal system asking them to contact me to sort it out , They have ignored and not responded to any.
My advice is NOT TO USE THESE CROOKS !!!!!!”
“CROOKS!!!! DO NOT USE
I have given these people 1 Star because I cannot right a review without giving a star, they do not deserve any stars.
I booked a car through them online I paid them with my credit card, they supplied a prepaid voucher, when I get to Gatwick and hand over the prepaid voucher the hire Company Europcar would not except their voucher. and insisted that I had to pay again leaving me out of pocket by £££££
Mores the case I have sent them numerous emails along with messages through their internal system asking them to contact me to sort it out , They have ignored and not responded to any.
My advice is NOT TO USE THESE CROOKS !!!!!!”
“My booking was easy, but the car rental agency refused the booking. When I sought to get a refund, it was a nightmare. No help, no refund. I admit to making a mistake when ordering the car. It was an honest mistake. And there was no way out. I lost my entire payment.”
“They ruined my vacation:
Booked and paid my rental car in full in March 2019 for Naxos, Greece on their website.
Upon arrival in Naxos on a Sunday 11th of August morning, no one to welcome us at the ferry as planned. Nice for a family of 5 with luggages starting their vacation in an unknown country. Talked to every rental guy around and no one could help me. Eventually walked 10 minutes to talk to Global rent a car who was the rental company supposed to have the car for us (Carjet is the broker), but they had nothing in their system related to our reservation number. She told me she could not help us and to take a taxi to my hotel since there was no other car available on the island for us. NICE!!! So, we took 2 taxis since we could not fit all in one with the taxi driver. 70 euros more spent...Of course on a sunday, no one from Car jet could be reached on the phone so my family and i had to walk all day. Monday morning, after 20 minutes wait, i finally talk to someone at carjet who said they would make some inquiries... of course nothing back from her, so i called the day after and the day after, sent some emails too. I finally decided to find another solution after 2 1/2 days without a car seeing that these people werer not trying to support me. Found with my hotel, a new car rental for 80 euros for 5 days, ie 400 euros, when i had already paid in March the amount of 304.87 euros in full, for nothing.... Now, we are September 1st and still did not receive the refund from carjet, nor any further communication on the refund processing. This company is a joke. They ruined our first week of vacation and their customer service is "inefficiency" at its worst. I clearly do not recommend using them. I am sure it works great most of the time, but as soon as a piece of sand goes into the system, this is a nightmare and this is where you see if a company is well organized and structured to take care in a proper way of their customers. this is not the case for these people.”
“AVOID THESE CON MERCHANTS AT ALL COSTS. They provided me with documents for an alleged cheap car hire from another bunch rip off merchants called Green Motion car rental at Edinburgh Airport. They charged £69 for 3 days hire of a Kia Picanto or similar. Because I put my name as Bill instead of William, Green Motion did not honour any of the documents supplied by Car Jet PLUS they informed me as my window to cancel the hire had expired that I wont get a penny back from Carjet for their useless paperwork either which ideed proved to be the case.”
“Complete crooks ignore emails . I ended up paying €100 for a late car pick up when paperwork said it should be € 40 . Escalated this now through credit card company”
“BE CAREFUL, NO REFUNDS, CREDIT CARD NEEDED WHEN COLLECTING CAR , WILL COST YOU MORE IN THE LONG RUN.
Cancellation policy does not entitle you to a refund !! All good reviews are the same people on both sites , they keep adding good reviews to hide the real reviews . It's worth reading a few of the 1 Star reviews as these seem to be real people with honest reviews. Might seem cheap but will cost you more in the long run.Don't get caught out like I did , so disappointed in myself for been fooled by there great offers on there simple to use website !!!!”
“They are thieves who provide their services by not providing full details and hodden costs. If you need their assistance they would not reply. Completely awful.”
“I booked a car with Carjet.com including insurance. We went to Portugal and when we arrived we had to pay 2x the price I paid online, because the insurance was not valid and we had to pay extra for the car for reasons I could not understand...
You are in a foreign country and want to have your car, so we put up with it. But Carjet is the biggest rip off. Totally NOT recommended.
Best regards,
Liesbeth P
The Netherlands”
“This company may seem cheap at first but they end up being far more expensive than the big companies. Imagine being stuck in a foreign country trying to get your car to be told by the supplier to pay extras. Then imagine googling the carjet customer service telephone number only to realise they don't have one!!!! (no doubt to avoid helping customers like me), and ending up just paying the extra. Use this company at your peril, you will be out of pocket and there is no way to contaoct them to ask them to explain themselves. AVOID!!!!”
