“LouBE CAREFUL NO REFUNDS !!DON'T BE FOOLED BY THE GREAT PRICES !!! AVOID
I Received my voucher at 16.36 ,my booking was for 14.30 ,I sent a cancellation email at 16.09 as I had not received my booking voucher. Yes they cancelled it for me woohoo but under the terms and conditions they have a NO REFUND POLICY, God knows where my money is gone 😬.
Also paid for additional daily insurance protection but that is not valid with the car rental company . Pointless added extra !!!
Any Positive reviews seem to be dubious so be cautious. Don't waste your money.”
“Zero customer service.
Received only a big amount of automated replies.
Missed the flight number on my booking (did not arrive by plane) and could not update the booking with the link the provided (dead link).”
“Me and my family had a bad experience
Me and my family had a bad experience, i rented a car prepaid with refund, from CarJet, came to Paris Airport, the flight were delaid some minutes, tried to call CarJet and the carrental, but No answer i was on the Phone for 30 minutes with music and then it got busy, tried to call again, then no answer. came to the carrental office 15minutes to late... And it was closed. So didnt get the car... Had to rent from another carrental and i had to pay 400 euros... I didnt get a refund from them, even when i ordered with that. So i recommend to stay away from this, if anything happens you have no rights at all...”
“Me and my family had a bad experience
Me and my family had a bad experience, i rented a car prepaid with refund, from CarJet, came to Paris Airport, the flight were delaid some minutes, tried to call CarJet and the carrental, but No answer i was on the Phone for 30 minutes with music and then it got busy, tried to call again, then no answer. came to the carrental office 15minutes to late... And it was closed. So didnt get the car... Had to rent from another carrental and i had to pay 400 euros... I didnt get a refund from them, even when i ordered with that. So i recommend to stay away from this, if anything happens you have no rights at all...”
“I came on here to leave a complaint but I see that this company has a long standing reputation of scamming people out of their money. You will see a lot of disgruntled users on their Facebook page. Paid £170 for a car rental only to be told I needed a further £300 for insurance thereafter despite having paid £53.35 from Carjet. I did not take the vehicle due to this but they stonewall refuse to cancel the extra insurance I took with them despite having 9 days of cover left. Apparently you can only cancel an hour before the rental begins, which is before you may realise there is a problem with your booking. It's criminal the way this company operates. Avoid at all costs.”
“CarJet.com and Easirent.com WARNING !! WARNING !! are part of the same company
I rented a car from CarJet.com for collection on 29/06/2019 from Birmingham Airport at 12.30 .
The flight was delayed by 3.5 hrs from Dublin and therefore I was unable to get to Birmingham on time.
I rang Easirent.com when I arrived at Birmingham ( as instructed ) and it took them 50 mins to arrive and was then asked to go to their depot to collect the car.
I ( and my family ) proceeded to collect the car from Easirent.com Birmingham and I was told by Easirent.com representative , `` You are over 2 hours late and the car has been given to another customer``
I asked , ``was this stipulation on the Terms & Conditions``, and got no reply!.
I requested another car therefore and I was told, `` The money you paid for the Car Hire is non refundable as you are over 2 hours late collecting it , so therefore you can book another car but you must pay for it again `` , which I refused!
I rang Head Office of CarJet.com and was told the same. `` Sorry but should you want another car you must pay for it again``
I had 4 family members with me and all the luggage and had no alternative but to get a taxi from Easirent Depot to my hotel .
I have checked the Booking with CarJet and can not see any reference to being late collecting the car.
Declan Doherty
Do Not Hire From This Company !!!”
