“Be wary renting from CarJet. Rented car in Nice in April. My driving license and passport was stolen 3 days before but still wanted to fulfill my order as my travel companion has a driving license. Was told at counter they cannot change the name so we called customer service. CarJet was also unable to change name. Was assured they will refund as long as I can provide police report and told to make another booking under my friend’s name which I did. CarJet went back on their words and said they are unable to refund because I fail to cancel 3 days ago when my documents were stolen. They have now ignored me making me think when they ask me to make a second booking is to make more money. All are e-mail supported. Now they have stopped responding to me and just says no refund. Be very wary!!!”
“When i booked the car there was no problem then on the way to the airport hours before they rang me saying becuse i booked a hour after they close they will charge me 10 € bit it did not say anything about that when booking on the site , I picked up the car and it was very dark the person checking the car had a phone torch on trying to look over the car while very windy so was super quick i was pointing out flaws all over the car but she said yes they are all marked down .. when I returned the car in the day the giy hecked and started trying to say i scuffed the plastic trim but it was only dust that i rubbed off but he kept saying is was scuffed but there was nothing there and now Hidden charge weeks later has been taken out my bank with no email for why for 73.80€ not good service 😒”
“Unserious company, bad service and much promises without a good service
Car jet has to be more strict with the third part of car hire who are dealing with in turkey because I had mess for the second time in antalya that the turkish company offer me an extra insurance fee to be covered in case of damage while I had always a fully covered insurance ( Platinum ) even though had credit card. Avoid car jet and especially in Turkey !!”
“STEALING COMPANY CarJet, DO NOT MAKE A MISTAKE! It’s a scam!
I’ve made a booking and when I arrived on the airport the rental company was not there, the car was NOT delivered. And now months after still no refund with an excuse that they can’t get in touch with the company. As you can see from all the comments nobody is getting refund. It’s a internet scam, they are stealing money!
The worst thing is I feel powerless.
If someone knows where you can make a complaint, some authorities please share. This company needs to be stopped! HORRIBLE EXPERIENCE!”
“Absolutely shocking..I have arrived at the car hire to find the store was closed. When I spoke to customer service (via email) they had informed me they would issue me a refund after they spoke to the car hire outlet to confirm I didn't pick up my vehicle. 7 months later and countless emails...still no refund!!!!!”
“They stole my money! I arrived 1 hour late due to cancellation of the train, and when I arrived they simply told me that my rent was cancelled, I explained to them that it was not my fault and even so they canceled my car and they did not return my money. In the contract it does not mention anything about the cancellation for being late.”
“This is the worst experience that I have ever had. Do not use this company. The people are rude and try to sell you something that you don't want. They should not be allowed to be in business. The government should step in and stop this people from trying to scam”
“Stay away from this site, its a big scam,
MUST MUST MUST read the small prints before booking, this site is a complete scam!!!
Better off going direct to the original site!!
Do not waist your hard earned money!”
“CarJet.com
This post is dedicated to every employee who works at CarJet.com or someone thinks to save money and time by using CarJet.com services.
STAY AWAY!!!!!
I made a booking online on carjet website to rent a car in Dubai while I was still in Italy so that I have my piece my mind on my arrival. The irony is, when I reached the airport and headed directly to Hertz counter (carjet client) to pick up the car, the front desk agent asked for the card to hold a deposit, I gave him the same card that I used to pay the rent and the premium insurance, he said that the card isn’t accepted. So after 2 hours of arguing hopelessly, he asked me to cancel the booking and carjet will refund your money as you didn’t take the car.
I sent an email and called CarJet.com to seek their assistance. Their reply was “it’s your fault”
So I lost the money, the car remained available to be used by another customer and CarJet.com got its commission for a service that they didn’t offer!”
“I had a terrible experience with carjet. They have partnerships with fraudulent companies and when things went sour with one of those companies, they stopped giving feedback. I felt like I was left in the dark and didn't receive any support or assistance. The customer service was poor, and I didn't feel like my concerns were taken seriously. Overall, I would not recommend renting from this company.”
“Worst car rental service I have ever used after 40 years of renting cars globally.
Very deceiving methods. Advertise a low price and then sneak in additional fees and charges. I don’t understand why car rental companies let them represent their company. Zero stars is more like it.”
“How about you not charge for a vehicle that is not available. The fact that you are refunding me is irrelevant. Maybe you should refund my international bank charges as well.
Cant even find your contact details - Clair Davis. Message from a no reply mail.
Let's see if your refund process is as quick and efficient as your charging process is.
Your service offering is useless.....”
“I did not receive the rented and paid car. Customer service does not respond to any messages or inquiries. It follows that the company is focused on cheating its customers, so if you have too much money and want to lose it, rent a car at Car Jet. Giving one star because there is no way to give a negative rating. I ABSOLUTELY DO NOT RECOMMEND!!!”
“Wir haben ein Auto mit Rückgabe 6.30 Uhr gebucht und bestätigt bekommen. Hierfür wurden dann aber vor Ort zusätzlich 80 EUR mehr verlangt, da dies außerhalb der regulären Geschäftszeiten ist. Selbst bei Vollkasko ohne SB konnte der Schlüssel nicht einfach in den Briefkasten geworfen werden wie bei anderen Rent-Firmen. Endpreis war ein Vielfaches. Selbst ein Stern ist zuviel - Finger weg!!! Bzw. das Unternehmen Avia d.o.o. / Kroatien nicht mehr anbieten über Carjet bzw. anmieten.”
“AVOID AT ALL COSTS!
Do yourself a massive favour and AVOID this lot. Absolute Cowboys!!
It's bad enough dealing directly with all the car hire companies out there (and all their hidden charges), but adding these scam artists to the mix, you're just asking for double the trouble.
Fully comprehensive insurance included.....LIE
Secured the best available price.....LIE
The only thing you're guaranteed with this lot is a load to hidden charges from the actually company you end up hiring the car from, which Carjet fail to advise you on when you're booking a car through their website.
I paid an extortionate amount to rent a car for 2 weeks in Spain (supposedly the best guaranteed price), and was charged another €100 when I collected the car from the car hire company for some made up Airport charge. Carjet were not even remotely helpful about the situation. Also no comprehensive insurance included. What a shock!
Never again would I use this lot - please take my advice, and AVOID AT ALL COSTS!!”
“Cannot give nil star review. Car hire cancelled and still no refund a month later. Unable to contact anyone at company despite numerous phone calls and emails.”
“Reading other people's comments here shows that its a scam, those behind need sent to prison. Had similar experience on the 1st of April when i went to pick up my car with Europcar. They had no record of my payment. Had to pay for another car hire.”
“Horrible service.
They take your money (the full amount for the car rental + you can pay WITHOUT creditcard) with the online reservation and when you come at the desk from the airport they refuse to give you the car in case you have no credit card.
I can follow this mindset, but in this case it would be appropriate to refund the money you paid upfront. Not everybody has a credit card.
Pure extortion!!!
Customer 'service' zero. No possibility for decent contact via email or telephone. They only way is their way and they absolutely do not treat clients as they should!
DO NOT BOOK A CAR WITH CARJET”
