“NEGATIVE STARS IF I COULD. HORRENDOUS CUSTOMER SERVICE, ITS LIKE THEY ASSIGN ONE TO YOU AND YOU JUST GO BACK AND FORTH WITH ONE OF THEM BC FOR EVERY SINGLE QUESTION IT TAKES 24 HOURS FOR A RESPONSE. THAT IS HOW THEY HOLD OFF RETURNS. THEN OUT OF MY $300 ORDER I ONLY NEEDED TO RETUN 4 ITEMS AS THEY DID NOT FIT, I HAD ALREADY TOLD CUSTOMER SERVICE I WILL NEVER BUY FROM HERE AGAIN AND THEY TELL ME TO KEEP THE CLOTHES AND OFFER 10% OFF MY NEXT ORDER?!?! WTF IS THAT THEY LITERALLY IGNORE YOUR REQUESTS IN HOPES OF KEEPONG YOUR HARD EARNED MONEY WHEN THEY KNOW THEYRE IN THE WRONG. I AM LEAVING THESE REVIEWS FOR EVERYONE AND EVERYWHERE TO SEE AND I HAVE REPORTED TO TRADIJF STANDARDS AND AM REPORTING TO ATTORNEY GENERALS OFFICE AS WELL. SCAM. AWFUL. DO NOT BUY THIS COMPANY NEEDS TO BE SHUT DOWN. SHEIN IS MUCH BETTER.”
“Jumper came and it looks nothing like the picture shown. Trying to get return and refund information is like pulling teeth. Do not buy from this company.”
“Absolutely disgusted with this company, only received my dress the other day that is nothing like online and I'm being asked to keep the dress and they will offer me 5% refund......WHAT THE HELL IS THIS COMPANY???? I will NEVER order from this site again and I completely recommend everyone to NEVER order from here either. The quality of clothes are horrendous and the refund policy is as what others have said fraudulent. DO NOT USE THIS SITE!!!!!!!!!!!!!!!!!!!!!!!”
“I am really concerned after reading all reviews.
I have ordered £85 worth of clothes and need them by the 9th of December!
I feel so foolish now.......Will I ever get my goods 😩”
“Customer service is horrible. Return policy is fraudulent. Clothing fit & quality is not good at all.I am loosing out on over $200 for clothes that don’t fit & I do not want to keep. I have been trying to return items for 3 days now. I will never shop here again and would not recommend this site to anyone. Big disappointment!”
“I have gone through the same issues as everyone else here. I am still in contact trying to get a replacement item that was the wrong size noted by them. I don't think I will have much luck getting it or receiving a credit for the full amount. Complaining to the fox that is in charge of the hen house is totally a waste of your time. I have notified the company that I will be reporting their business practices to the Attorney Generals Office that oversees complaints about such companies. I suggest you do the same. I have always gotten results this way. To take peoples money like this is FRAUD plain and simple. Don't give in, as others will pay the price of you doing nothing about it...I will be filing a complaint tomorrow against this company. They are giving me the run around with responses that are dead ends in order to not pay out or rectify the problem.”
“The clothes don’t fit and they won’t allow me to return to get refund. They want to give me 10-30% discount and keep clothes that don’t fit. Not happy!! Do not order from them.”
“I need to return my items I paid nearly £40 for but they were not suitable and I can’t get any information how to get my money back and return them this is so unacceptable.. really need to return them”
“I ordered Fuzzy boots. I sized up. Still did not fit. Contacted immediately to return. Emailed me back with in coherent emails. Have to return at your own cost!
Avoid this company!!!!!!”
“DO NOT ORDER FROM THIS COMPANY. Everything comes from overseas and it will take a month for you to get it. When I finally received my item that was only suppose to be a solid color, instead I received a fake Chanel logo on it. In my opinion that's defective but they would not pay the return fee. Also when it's time to do a return it is a nightmare they will try and negotiate with you several times before completing your refund. It's absolutely RIDICULOUS!”
“Beware this is not a UK based company. Another one called elenachicuk is probably same company.
The picture is nothing like the received article. To get a full refund you must pay postage to USA or delay tactics of 20% refund and keep rubbish product. Sandal purchased looked like leather in picture but received cheap plastic with sewing that looked like a 5 year old had done. The name at the end of the email probably doesn't exist. And the 5star reviews probably written by them.”
“This company is a fraud. You order from them and they send you damaged merchandise and they will not take it back as a return. They send out irregular or damaged products and will only take the return back if you pay for shipping it back then they only want to give you a portion of your purchase price back. Do not order from this company . Once you have damaged merchandise in your possession and make them aware of it they cut off all communication with you. They will make it impossible for you to leave a review on their site, and they just hope that you go away.”
“Wish I had read all the bad reviews. Got a cheap jacket that I paid WAY too much for and had to pay for return shipping. DO NOT shop here. You will regret it”
