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Club L London Reviews

4.0 Rating 1,518 Reviews
75 %
of reviewers recommend Club L London
4.0
Based on 1,518 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 1 star review on 22nd August 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
230
Anonymous
Anonymous  // 01/01/2019
Complete scammers!!! Two of the same dresses ordered in different sizes and returned as neither fitted. They have refused refund as both are in poor condition. Neither dress were worn! Wish I read reviews before purchasing with them!
Helpful Report
Posted 3 years ago
AVOID AT ALL COSTS!!! returned a dress that I had for 2 days. First they would not refund as there were several white hairs on dress( the dress was navy) then they said I had worn it but tags were still intact and security cord. Then they said it had a smell. They decided all this after a week of them having it in their returns department!!!!! Shocking!!!!!!
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Posted 3 years ago
Love my body con ruched dress, can’t wait to wear it to my hen do! I’d say clothes are slightly on the small size, i size up and that fits snugly.
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Posted 3 years ago
Quick delivery and material is such good quality
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Posted 3 years ago
Do not purchase from here! If the item doesnt fit, you have to pay $19 to return and you only get refunded the item without tax or delivery so you end up losing over $30.
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Posted 3 years ago
Bought 3 dresses to try on for my University Ball, chose the one I wanted and returned the other 2! They didn’t accept the return & refund and made up that it was in bad condition. Won’t be shopping here again
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Posted 3 years ago
The dress sent out to me had been clearly worn previously. Snagging on the back of the dress, sleeves turned inside out, mould on the bottom of the dress from it dragging along the floor and smells worn. I have been trying to contact customer services with no response from them. £100 down. thankfully I paid via credit card so will dispute it with them
Club L London 1 star review on 19th April 2022 Club L London 1 star review on 19th April 2022 Club L London 1 star review on 19th April 2022
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Posted 3 years ago
Lovely website and easy to navigate. Payment went through smoothly and received confirmation email straight away :)
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Posted 3 years ago
This is so i can enter the competition. Just only placed my order so no reviews as of yet.
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Posted 3 years ago
Love my outfit, really good quality and exactly as described, can’t wait for my next order
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Posted 3 years ago
I loved my dress! It fits perfectly and arrived so fast, will definitely be ordering again!
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Posted 3 years ago
I adore my new top! 😍 So elegant and luxurious- looks super expensive too. The ultimate classy vibe plus it’s high quality too! Super speedy delivery, especially for living in NI!
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Posted 3 years ago
The quality is not the same as the picture, and it had a big seem in the front that it does not show in the pictures. They also charge you a shipping fee to return items.
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Posted 3 years ago
I absolutely love how this fits me perfectly
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Posted 3 years ago
Received my outfit that I’ll be wearing for my upcoming baby shower, really quick delivery, price was very good for quality. I’ll be ordering again in the future.
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Posted 3 years ago
The dress is beautiful and so well made. The price for how well made it is is amazing! The delivery was fast and overall so pleased with my order, would definitely shop here again.
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Posted 3 years ago
Dress was longer than expected but overall its lovely
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Posted 3 years ago
Terrible terrible! Express delivery arrived 5 days late - when I contacted customer service they sent me a screen shot of someone else’s delivery claiming it was mine! Entire company is a scam. Sophie Bain was extremely unprofessional!
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Posted 3 years ago
Dress has amazing quality and delivery was very quick
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Posted 3 years ago
We have been waiting for our order for 3 days .We paid for next day delivery. Why is my order ?
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Posted 3 years ago
Club L London is rated 4.0 based on 1,518 reviews