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Club L London Reviews

4.0 Rating 1,518 Reviews
75 %
of reviewers recommend Club L London
4.0
Based on 1,518 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Club L London 1 star review on 22nd August 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 5 star review on 6th January 2025
Anonymous
Club L London 2 star review on 4th October 2024
Anonymous
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
Club L London 1 star review on 10th May 2024
Beth
230
Anonymous
Anonymous  // 01/01/2019
Quick delivery and true to size but thread on one of the dresses was slightly loose
Helpful Report
Posted 3 years ago
Absolutely appalled by the quality of these dresses. Spent £280 on 3 dresses and all the threads were hanging out and material was flimsy.One dress cost me £150, I tried it on and asked my mum to guess how much I paid for it… she said no more then £40! Delivery was fast but dresses were shocking. My first and last time I order from Club L. The pictures may not look that bad but when you’ve spent £280 I except the dresses to be immaculate.
Club L London 1 star review on 12th May 2022 Club L London 1 star review on 12th May 2022
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Posted 3 years ago
Fits beautifully and quick delivery
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Posted 3 years ago
Very quick delivery
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Posted 3 years ago
Appalled by policy and service. I bought two dresses for an event. 1 I kept and 1 I returned. The one I returned was simply too small and I preferred the other. It was returned after 1 try on with all tags, packaging etc attached. I realised after over a month of waiting that I still hadn't received any confirmation of the return. I checked the tracking and it showed to have been delivered 1 month prior. I contacted customer services to find out what had happened and they came back saying they had received it (but didn't tell me), and that it was returned in "poor condition" so I wouldn't receive the refund ( I thought it was pretty bad that I wasn't made aware of this until asking). Anyway to cut a long story short, I asked for what the damage was because I thought this was impossible from only trying on the item once, and they said it was "covered in dust". They sent a picture which seemed to be a small patch of what looked like dry skin, not dust (it was white for starters). A lot of points could be argued here, like how can they prove the "dust" came from me and not in transit/in their warehouse etc etc. But what I find ridiculous is that it is quite clearly dry skin which has likely got on the dress through trying it on. Which for starters could simply be brushed off but also is a very likely possibility of someone trying on an item. I have eczema and it is easy for my skin to become dry. I have tried on and returned hundreds of items and have never come across anything so ridiculous as a small patch of dry skin being perceived as "damage". They should make it clear on their policy if you have any skin condition/even just a day of dry skin to not try on items as you won't be able to return them. Poor customer service with very little understanding or apology from their side. I have raised this with my bank and consumer rights. Will not be purchasing from here again.
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Posted 3 years ago
Really quick delivery, gorgeous dress and true to size!
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Posted 3 years ago
Swift delivery as promised, affordable dress with beautiful quality for my maternity shoot. Got mu prewedding shoot dress from clublondon too.
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Posted 3 years ago
Great quality dresses, gorgeous colours and quick delivery! Very happy
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Posted 3 years ago
Dress is beautiful how ever it came ripped paid next day delivery as the dress was needed for the weekend a dress at £60 I don’t think it should be coming with spilt seems in two places it made the dress feel a bit like poor quality first time Iv order and it puts you if ordering again
Club L London 2 star review on 9th May 2022 Club L London 2 star review on 9th May 2022
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Posted 3 years ago
Amazing quality and shipping was so fast! x
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Posted 3 years ago
Delivery was fast for this item, but the one I order before has still not get here yet :/. Dress was lovely, got loads of compliments
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Posted 3 years ago
This jumpsuit received so many compliments - glad I ordered it and it came on time!
Club L London 5 star review on 8th May 2022
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Posted 3 years ago
Dress arrived quickly but unfortunately poor quality as there was hole in the dress lining.
Club L London 2 star review on 8th May 2022
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Posted 3 years ago
I ordered the goddess jumpsuit and it is stunning! Very true to size and gives you an hourglass figure :)
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Posted 3 years ago
Delivery is extremely fast, even to the Netherlands. Ordered a couple of maternity dresses. The fabric was very stretchy and the dresses were lined so they weren’t see-through. Happy to have found a bridesmaids maternity gown! Customer service replies are a bit slow. Been waiting days for a reply.
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Posted 3 years ago
Delivery is really fast. Really happy with the quality. I would definitely recommend ordering from this website.
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Posted 3 years ago
Extremely bad quality. Dress is fully see-through. Do not rate the quality or fabric one bit considering the dress cost me nearly £40!!!! Waste of money in my opinion and very disappointed.
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Posted 3 years ago
Absolutely love both dresses! They look stunning on me and really compliment my figure. Going to wear them for a wedding and am so happy with them that I’m sending my other dresses back. So happy I chose Club L London
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Posted 3 years ago
the clothes I ordered are good. but I paid for delivery and it didn't come in time
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Posted 3 years ago
Brilliant service…! I love my outfit and it’s true to size 😊
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Posted 3 years ago
Club L London is rated 4.0 based on 1,518 reviews