“Recieved the dress with cut on the sleeve.
Sent a email about the problem, told me to send pictures.
Sent them an email with proof, all the pictures, said I want to return the dress and get a refound. After 3 days still no reply.
Sent email again, still no reply.”
“Absolutely appalled by the quality of these dresses. Spent £280 on 3 dresses and all the threads were hanging out and material was flimsy.One dress cost me £150, I tried it on and asked my mum to guess how much I paid for it… she said no more then £40!
Delivery was fast but dresses were shocking.
My first and last time I order from Club L.
The pictures may not look that bad but when you’ve spent £280 I except the dresses to be immaculate.”
“Appalled by policy and service.
I bought two dresses for an event. 1 I kept and 1 I returned. The one I returned was simply too small and I preferred the other.
It was returned after 1 try on with all tags, packaging etc attached.
I realised after over a month of waiting that I still hadn't received any confirmation of the return. I checked the tracking and it showed to have been delivered 1 month prior.
I contacted customer services to find out what had happened and they came back saying they had received it (but didn't tell me), and that it was returned in "poor condition" so I wouldn't receive the refund ( I thought it was pretty bad that I wasn't made aware of this until asking).
Anyway to cut a long story short, I asked for what the damage was because I thought this was impossible from only trying on the item once, and they said it was "covered in dust". They sent a picture which seemed to be a small patch of what looked like dry skin, not dust (it was white for starters).
A lot of points could be argued here, like how can they prove the "dust" came from me and not in transit/in their warehouse etc etc.
But what I find ridiculous is that it is quite clearly dry skin which has likely got on the dress through trying it on. Which for starters could simply be brushed off but also is a very likely possibility of someone trying on an item.
I have eczema and it is easy for my skin to become dry. I have tried on and returned hundreds of items and have never come across anything so ridiculous as a small patch of dry skin being perceived as "damage".
They should make it clear on their policy if you have any skin condition/even just a day of dry skin to not try on items as you won't be able to return them.
Poor customer service with very little understanding or apology from their side. I have raised this with my bank and consumer rights.
Will not be purchasing from here again.”
“Dress is beautiful how ever it came ripped paid next day delivery as the dress was needed for the weekend a dress at £60 I don’t think it should be coming with spilt seems in two places it made the dress feel a bit like poor quality first time Iv order and it puts you if ordering again”
“Delivery is extremely fast, even to the Netherlands. Ordered a couple of maternity dresses. The fabric was very stretchy and the dresses were lined so they weren’t see-through. Happy to have found a bridesmaids maternity gown!
Customer service replies are a bit slow. Been waiting days for a reply.”
