Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,701 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Housses de canapés parfaitement conforment à la commande, belle coupe et beau tissu. Travail sérieux. Il manque peut-être juste les lanières qui permettent de maintenir la housse en fond d'assise (canapé Ikea klipan).”

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Posted 3 years ago

“The couch covers are stunning and fit perfectly ! It makes our 5 year old ikea couch look brand new and like we spent a fortune but instead we saved a fortune and weren’t wasteful which is such a win! I will definitely buy more covers in the future I am so impressed! We got the velvet rose and it is stunning ! We are delighted !”

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Posted 3 years ago

Hey there, Maeve! We can't thank you enough for leaving us such a thoughtful review. We're thrilled to hear that you're enjoying your Nockeby's new look. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“I am very happy 😁 the quality is very well. I got the package quickly, with tracking. Thanks!”

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Posted 3 years ago

Hey there, Hille! Thank you so much for the kind words. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your covers and for all your wonderful support! :) - Mira from Comfort Works

Posted 3 years ago

“This is what our “new” sofa cover looks like after only a couple of days’ use. This was supposed to fit the Hagalund IKEA sofa bed , but the fitting is clearly too loose, the fabric is thin and stretchy and it is definitely not worth the price I paid for it. Customer service were very unhelpful, asking me to do all sorts of things e.g. taking pictures of the sofa with and without the cover from all angles (?), washing the cover and let it drip dry (during the winter in England?). Overall a very frustrating and disappointing experience.”

Helpful Report

Posted 3 years ago

Hi Laura, thank you for your honest review. We appreciate the feedback and input, and we regret that we weren't able to come to an amicable agreement on a resolution. On that note, we would like to keep the options offered by our colleague, open to you. Please feel free to reach out to us via email if this is agreeable.

Posted 3 years ago

“I just received my Poang Armchair cover and it fits beautifully. Cannot thanks you enough for your wonderful service. We could not be any happier with the look of the "new" chair. Received it in a timely manner, price was good, quality is excellent. Thank you. Great product and service.”

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Posted 3 years ago

Hey there, Chris! Thank you so much for leaving us such a glowing review. We're so happy to hear that you're enjoying your Poang's new look. Thank you again for trusting us with your slipcover and we wish you an amazing day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“Delivered as promised. Looks great! High quality and love that it is giving our couch a new life. Yay for not throwing things out but rather repairing and reimagining. Your company offers a bomb ass product. Also, it was kind of nice to long for it. Things don’t need to be delivered over night. Well done.”

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Posted 3 years ago

Hey there, Julie! We can't thank you enough for the kind words. We're ecstatic to hear that you're enjoying your Kramfors's new look. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“Better than I ever expected! The covers are exactly as posted on their website. I paid extra to have it come earlier and not only did it come early but it came earlier than they had anticipated. My sofa looks brand new - YEAH!”

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Posted 3 years ago

Hey there, Patricia! Thank you so much for leaving us such an amazing review. We're beyond thrilled to hear that you're enjoying your PB Comfort's new look. Thank you again for trusting us with your slipcover and for all your support! :) - Mira from Comfort Works

Posted 3 years ago

“Comfort Works is absolutely the best company to deal with! They are very professional and communication couldn't be better. They consistently insured all measurements were accurate with additional photos and timely emails. The final product is amazing and they couldn't have done a better job. We were so happy with our couch cover that we recently had our arm chair reupholstered as well. We saved thousands of dollars going this route instead of buying new furniture. We also saved our furniture from ending up in the landfill. Now our furniture looks new and will continue to look great with slipcovers that are removable and washable. Comfort Works is highly recommended!”

Comfort Works 5 star review on 30th November 2021

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Posted 3 years ago

Hey there, Sofia! Thank you so much for leaving us such a glowing review. We're over the moon to hear that you're enjoying your new covers. Thank you again for all your support, and we wish you a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

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Posted 3 years ago

“great quality, super work!!”

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Posted 3 years ago

Hey there, Jacob! Thank you so much for the kind words. We're so happy to hear that you're enjoying your Manstad's new look :) - Mira from Comfort Works

Posted 3 years ago

“My custom order did not initially arrive as described. The production team got things a bit mixed up, but my customer contact, Melvyn, very generously offered to send a replacement until I was happy with my order. My new Solsta cover looks perfect!!!”

Comfort Works 5 star review on 29th November 2021

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Posted 3 years ago

Hey there, Suriya! Thank you so much for leaving us such a great review. We're ecstatic to hear that you're enjoying your Solsta's new look. Thank you again for your support and we wish you a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“Très contente du sérieux et de la rapidité de livraison”

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Posted 3 years ago

Bonjour et merci beaucoup pour votre avis - nous sommes ravis d'avoir pu vous aider à rénover votre canapé! Merci pour votre soutien et votre confiance :) - Mathilde de Comfort Works

Posted 3 years ago

“Comfort Works covers brought new life to my old Ikea couch.”

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Posted 3 years ago

Hey there, Jeremy! Thank you so much for the kind words. We're so happy to hear that you're enjoying your new covers. Have a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“Vraiment contente de mon achat 😊”

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Posted 3 years ago

“Je suis très satisfaite de ma commande. Très belle qualité et dimensions des housses parfaites (sur mesure). Beau travail de qualité.”

Comfort Works 5 star review on 25th November 2021

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Posted 3 years ago

Bonjour Anne, merci beaucoup pour votre avis - nous sommes ravis d'avoir pu vous aider à rénover votre canapé! Merci pour votre soutien et votre confiance :)

Posted 3 years ago

“I have ordered new sofa cover from this company and I am absolutely impressed. Perfect fit, good quality, shipping on time. I am so happy :) Thank you :)”

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Posted 3 years ago

Hey there, Anna! Thank you so much for the kind words. We're thrilled to hear that you're enjoying your new covers. Wishing you well always! :) - Mira from Comfort Works

Posted 3 years ago

“From A to Z, I've been thoroughly impressed with Comfort Works and with the final product. I love, love, love my new slipcovers. I ordered two slipcovers for my two IKEA Karlstad sofas. I ordered the Modern style with Performance Weave in Woodland Gray. Each was $500-which for my husband was pretty pricey--knowing that if they didn't fit just right, that we couldn't return them. I considered it for a long time, and we finally went for it. The biggest thing I was concerned about was that I didn't want the covers to look wrinkly or baggy--I wanted a super tight, modern fit. They look absolutely amazing! They are exactly what I was hoping for. From ordering samples, to placing my order, they have been excellent with communication and timing and I could not be more impressed. I had read some reviews before that made me a bit nervous--but I'm so glad I pressed through and ordered. The Performance material feels amazing, and it's stain resistant--and looks so beautiful in person. Thank you Comfort Works!”

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Posted 3 years ago

Hey there, KB! We can't thank you enough for leaving us such a wonderful review. We're over the moon to hear that you're enjoying your Karlstad's new look. Thank you so much for trusting us with your slipcover and we wish you a fantastic day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“I absolutely love my new slipcovers for my IKEA sofa! The color, fabric and fit are exactly what I wanted. It looks like a new sofa. I was surprised that with current shipping delays it came as quickly as they promised, and they kept me up-to-date on the order progress the entire time. Also, I emailed a couple of questions before I purchased and always received a timely, friendly response. I'm so glad I heard about Comfort Works and would definitely recommend them!”

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Posted 3 years ago

Hey there, Janna! Thank you so much for leaving us such a thoughtful review. We're so happy to hear that you're enjoying your new covers, and that your experience with us was nothing short of pleasant. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“Stay away from their Savannah Vegan Leather, almost $800 Australian for a Nockeby 3 seater cover, and within 2 years of light to average use (no kids, no pets, no parties, live on my own with the occasional visitors) the material is completely falling apart, cracked, peeling, flaking etc pretty much disintegrating, not just in areas where you sit but all over the sofa. In the first year of ownership it was great, it looked good, had many compliments, the workmanship in stitching etc is good (hence 2 stars instead of 1) but the material itself is awful. Don’t bother trying to claim repair or replacement under their guarantee, they will find excuses and blame sunlight or “user misuse” on a clear product defect, and the best they’ll offer you is a discount on another cover… considering the sofa originally cost $1100 from ikea, paying more in poor quality covers is unjustifiable, especially if it’s barely going to last another 2 years. So I’d suggest to anyone considering to purchase, try one of their other fabrics, try another cover supplier… or do what I’ll now be doing, buy an additional cover from ikea when buying a new sofa, that way you have a good quality original spare, and you’ll have Ikea’s excellent customer service and warranty coverage.”

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Posted 3 years ago

Hi Steve, thank you for taking the time to write us a review, and for your feedback. We believe that our customer experience agent is already in the midst of looking into this to resolve the issue. We will continue to communicate via email to address the issue until we come to a resolution. Thank you.

Posted 3 years ago

“Perfect quality and timely delivery. Fits perfectly on the sofa. I certainly will reorder from you if needed in the future.”

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Posted 3 years ago

Hey there! Thank you so much for leaving us such a wonderful review. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your covers and for your continued support! :) - Mira from Comfort Works

Posted 3 years ago

Comfort Works is rated 4.8 based on 4,701 reviews