Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,711 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,711 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am ecstatic about my new couch cover! It looks so fresh, fits beautifully and was easy to put on. I was also very pleased about the was it was packaged i will enjoy it for a long time. Thank you!!”

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Posted 5 years ago

“Very very impressed by the quality and fit! I was nervous that things would actually fit correctly, but they fit like a glove and the velvet fabric we got is super comfortable and warm. We had our IKEA couch for two years and our cats totally destroyed it. We were about to basically just toss it because IKEA had discontinued the couch and covers, but then we found ComfortWorks and are so happy we went this route! Saved us from buying a new couch! Worth the cost in my opinion.”

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Posted 5 years ago

“Love, love, love! And these covers actually fit better than the ones that came with my Ikea Sofa. High quality, so soft, love the color. They instantly transformed my cheap, drab, depressing couch into a high-end, shabby chic sofa.”

Comfort Works 5 star review on 16th August 2020

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Posted 5 years ago

“Me encanto ... voy a mandar a pedir otro 😍”

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Posted 5 years ago

“There are not enough stars to accurately measure my experience with you! I would honestly buy another couch, just to find an excuse to work with you guys again. :) Thank you so much for your amazing work and for your incredible team!!”

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Posted 5 years ago

“I was on the hunt to purchase a new sofa because our cat had torn our old one to shreds in a number of places, and it reached a point of embarrassment when guests would come over to have them sit on it. I knew I didn't want to necessarily limit my purchase based on only certain fabric options being available when choosing a sofa and decided it might be better to get the one I really wanted and to protect it with a slipcover. I purchased the West Elm Andes sofa upholstered in a twill fabric (not cat friendly whatsoever), and I worked with Ning Lim at Comfort Works to select a fabric which would hold up to our cat's claws for the slipcover. We ended up choosing Madison Ash which was probably going to be the most durable of options. I had concerns about the whole process given I'm in the U.S. and Comfort Works is based in Australia/manufactures in China. I exchanged a number of emails with Ning, asked a lot of questions, and she was super responsive and detailed with her replies and guided me through every single step. To say I was skeptical about how the fit would be for the slipcover is an understatement. I'm very picky. The slipcover fits like a glove. I'm still amazed how they are able construct something based on measurements without having the physical sofa/cushions there to test it on and have it fit like it's actually upholstered onto the sofa itself. The quality of the construction is great, and the customer service Ning provided is unparalleled. I'm a very satisfied customer! And the cat hasn't been able to destroy this one yet :)”

Comfort Works 5 star review on 14th August 2020

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Posted 5 years ago

That is such a beautiful couch! We are thankful to be able to dress it for you. Thanks for being so meticulous with your measurements - it's a huge contributing factor that this fit is achieved! You guys are a dream to work with. :) Enjoy the covers with the family (and kitty!). Cheers! Ning

Posted 5 years ago

“完璧なイメージ通りのカバーでした！！！要望通りシートクッションにマジックテープを付けていただき、ありがとうございます！！またカバーを購入する時はぜひまたcomfortworksさんにお願いしたいと思います☆ありがとうございます😊”

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Posted 5 years ago

“I ordered slip covers for 2 Pottery Barn sofas! The order from start to delivery was approx. 5 weeks. The company communicates with you regarding when the covers are in production and when they are shipped. I ordered Kino Ash, and the color and quality are wonderful! Everything arrived ironed (only had to use the steamer on a few spots). Super happy with this purchase. Just a fraction of what Pottery Barn would have charged.”

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Posted 5 years ago

“無印の旧型ソファーカバー。生地の選択肢が多く、サンプル生地を取り寄せて検討できるのが良かったです。海外からだったので多少の心配はありましたが、対応も早く、お手紙が添えられて無事届きました。縫製もしっかりしていて、とても満足しています!!”

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Posted 5 years ago

“We are so happy with the slipcover for our Crate and Barrel (Lounge II) sofa. After 6 years of solid living on this couch, pets, kids etc. we needed a new cover, but couldn't find anything until we stumbled on ComfortWorks. I'm so glad we found it. Around 1/3 the price of buying from C&B, faster, and of equal quality. Our swatches arrived quickly, ordering was simple, and putting the cover on was a breeze. Excellent service. We couldn't be happier!”

Comfort Works 5 star review on 13th August 2020

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Posted 5 years ago

“I ordered my first two sofa covers in early March. The initially came quickly but were too small. I was never asked for measurements, and my sofas are two standard square arm comfort Pottery Barn couches. After taking dozens of pictures to show they were too small (and getting the impression they thought I was misrepresenting something) I was asked to provide measurements. After much back and forth, I was told the new covers would be made (and that if I wanted to change fabric since the fabric was much lighter than anticipated it would be a 30% up charge (in addition to the $1600 I already paid). It has been over 2 months. The customer sevice representative is only partially responsive, often times with huge delays before I even hear back. And, the answer, they are too busy to make my replacement covers--but presumably they will get to them whenever the mood strikes. Unfortunately, I ordered these as my summer covers and at this point it's practically too late for summer covers. I'd switch to a winter fabric but see above where they will charge me in excess of $500 to switch fabrics. Would NOT recommend.”

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Posted 5 years ago

Hey Kerstin, thanks for your feedback and we're deeply sorry for your unsatisfactory experience. I'll be looking into this case myself and will be in touch via email with you shortly to hopefully reach an amicable conclusion. Speak soon, Chuck

Posted 5 years ago

“Quality is spot on!”

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Posted 5 years ago

“these faux leather covers turned a super cheap craigslist couch into the couch of my dreams!”

Comfort Works 5 star review on 12th August 2020

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Posted 5 years ago

“Perfect fit...great product”

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Posted 5 years ago

“Our household likes to reuse whenever we can. The new cushion and couch covers allows us to update our furniture while preserving the frames. High quality, and perfect fit. The taupe velvet fits is a more modern color scheme. I'll check back in a few months and tell you how they hold up.”

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Posted 5 years ago

“We are really happy with our replacement covers for our two IKEA sofas. The colour is fabulous and the fabric is super soft. I really liked the tabs sewn into the covers which tell you which cover goes on which cushion.”

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Posted 5 years ago

“Ich hatte mich für einen neuen Bezug für mein altes IKEA-Sofa entschieden und kann nur sagen, dass die tolle, hochwertige Qualität des Stoffes und die Verarbeitung mich restlos überzeugt, und ich mich sehr über mein neues, altes Sofa freue. Beim Aufziehen fiel gleich auf, dass es ohne ziehen und zerren funktionierte, besser als beim Original ! Während der Wartezeit von 5 Wochen hat Comfort Works mich immer auf dem Laufenden gehalten. Tolle Firma !”

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Posted 5 years ago

Lieben Dank für das tolle Feedback! Wir wünschen ganz viel Freude mit dem neuen Bezug und würden uns freuen, auch in Zukunft wieder von dir zu hören. Liebe Grüße!

Posted 5 years ago

“tout est très bien. le site pour commander, le suivi, les housses que nous avons commandées correspondent parfaitement ! merci.”

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Posted 5 years ago

“Dear Future Comfort Works Customers, I received my slipcover for my sofa last week and it is perfect! I chose the Kino Natural Heavy Duty Fabric and I know it is going to last! I have 2 dogs who are "allowed" to hang on the couch with me plus crazy adult kids who have been known to wrestle once in awhile, ON the sofa! This fabric will blend with everything and is very comfortable against the skin. I am just SO pleased with the fit; not too big or tight, just right. Very easy to put on with tags sewn in to tell you which cushions they go with just in case you forget! I'm exceptionally happy and cannot say enough about the customer service with updates, quick responses to questions and when I made a mistake in measuring, they caught it and had me remeasure and correct! Plus, on top of it all, I saved $400 to $1000 over the other 2 companies I had received quotes from! If you are on the fence about this company, I can share my great experience and just plain and simple, a wonderful result! Kathy, A Very Happy Customer From Mooresville, NC”

Comfort Works 5 star review on 10th August 2020

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Posted 5 years ago

“Super Qualität und Kundenservice, unser Sofa ist wie neu!”

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Posted 5 years ago

Vielen Dank für dein tolles Feedback, der Vorher-Nachher-Vergleich ist ja der Wahnsinn! :-D Wir wünschen dir ganz viel Freude mit deinem 'neuen' Sofa!

Posted 5 years ago

Comfort Works is rated 4.8 based on 4,711 reviews