Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome quality and fabric. Very well-made. Nice packaging & greeting! Thank you for going all the way from Australia.”

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Posted 5 years ago

“Turned out great! Exceeded expectations.”

Comfort Works 5 star review on 18th August 2020

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Posted 5 years ago

“A little more blue than I expected the whole fabric to turn out but it fits perfectly, arrived when it said it would, and is comfortable!!”

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Posted 5 years ago

“Meeegggaaa 😘der neue Bezug ist voll schön Farbe Form alles passt danke an das professionelle Team chat Näherinnen ihr seid supi Lg kersten Auch 🐾🐈fühlen sich wohl😺🙋‍♀️”

Comfort Works 5 star review on 17th August 2020

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Posted 5 years ago

Lieben Dank für die tolle Bewertung! Das sieht super gemütlich aus bei dir, genieße den neuen Bezug!

Posted 5 years ago

Toll, das freut uns! Vielen Dank für das Foto - dass sich deine Katzen direkt auf unserem Bezug wohl fühlen, ist das größte Kompliment an uns :-)

Posted 5 years ago

“Très bon service! Très belle housse d'une matière agréable au toucher, et d'une belle couleur! Merci!”

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Posted 5 years ago

“This is my forth cover for Ikea Stockholm sofa. Very happy with the latest one. Mabel the bengal also approves.”

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Posted 5 years ago

“I love my new custom glider rocker cover in turquoise velvet! It fits beautifully and looks amazing. Thank you all so much!”

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Posted 5 years ago

“This company is the best! They are with you from start to finish to follow up! They respond immediately to emails and provide guidance along the way to insure a great finished product!”

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Posted 5 years ago

“I absolutely love my new sofa covers it has changed my old IKEA sofa to look really expensive. The covers are thick and fit really well.”

Comfort Works 5 star review on 16th August 2020

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Posted 5 years ago

“The slipcover I purchased for my Rowe Nantucket couch is absolutely perfect! It is so soft. It went on so easily. It was definitely worth the wait. I’m not sure exactly how it will hold up after a washing, but I will say that it was made with some extra room for shrinkage if it did occur. I would definitely buy from again!”

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Posted 5 years ago

“Rashi and Rachel are excellent professionals. The sofa cover I ordered is exactly what I expected. Beautiful color and nice fabric. I will order again for my other sofa now.”

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Posted 5 years ago

“I am ecstatic about my new couch cover! It looks so fresh, fits beautifully and was easy to put on. I was also very pleased about the was it was packaged i will enjoy it for a long time. Thank you!!”

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Posted 5 years ago

“Very very impressed by the quality and fit! I was nervous that things would actually fit correctly, but they fit like a glove and the velvet fabric we got is super comfortable and warm. We had our IKEA couch for two years and our cats totally destroyed it. We were about to basically just toss it because IKEA had discontinued the couch and covers, but then we found ComfortWorks and are so happy we went this route! Saved us from buying a new couch! Worth the cost in my opinion.”

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Posted 5 years ago

“Love, love, love! And these covers actually fit better than the ones that came with my Ikea Sofa. High quality, so soft, love the color. They instantly transformed my cheap, drab, depressing couch into a high-end, shabby chic sofa.”

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Posted 5 years ago

“Me encanto ... voy a mandar a pedir otro 😍”

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Posted 5 years ago

“There are not enough stars to accurately measure my experience with you! I would honestly buy another couch, just to find an excuse to work with you guys again. :) Thank you so much for your amazing work and for your incredible team!!”

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Posted 5 years ago

“I was on the hunt to purchase a new sofa because our cat had torn our old one to shreds in a number of places, and it reached a point of embarrassment when guests would come over to have them sit on it. I knew I didn't want to necessarily limit my purchase based on only certain fabric options being available when choosing a sofa and decided it might be better to get the one I really wanted and to protect it with a slipcover. I purchased the West Elm Andes sofa upholstered in a twill fabric (not cat friendly whatsoever), and I worked with Ning Lim at Comfort Works to select a fabric which would hold up to our cat's claws for the slipcover. We ended up choosing Madison Ash which was probably going to be the most durable of options. I had concerns about the whole process given I'm in the U.S. and Comfort Works is based in Australia/manufactures in China. I exchanged a number of emails with Ning, asked a lot of questions, and she was super responsive and detailed with her replies and guided me through every single step. To say I was skeptical about how the fit would be for the slipcover is an understatement. I'm very picky. The slipcover fits like a glove. I'm still amazed how they are able construct something based on measurements without having the physical sofa/cushions there to test it on and have it fit like it's actually upholstered onto the sofa itself. The quality of the construction is great, and the customer service Ning provided is unparalleled. I'm a very satisfied customer! And the cat hasn't been able to destroy this one yet :)”

Comfort Works 5 star review on 14th August 2020

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Posted 5 years ago

That is such a beautiful couch! We are thankful to be able to dress it for you. Thanks for being so meticulous with your measurements - it's a huge contributing factor that this fit is achieved! You guys are a dream to work with. :) Enjoy the covers with the family (and kitty!). Cheers! Ning

Posted 5 years ago

“完璧なイメージ通りのカバーでした！！！要望通りシートクッションにマジックテープを付けていただき、ありがとうございます！！またカバーを購入する時はぜひまたcomfortworksさんにお願いしたいと思います☆ありがとうございます😊”

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Posted 5 years ago

“I ordered slip covers for 2 Pottery Barn sofas! The order from start to delivery was approx. 5 weeks. The company communicates with you regarding when the covers are in production and when they are shipped. I ordered Kino Ash, and the color and quality are wonderful! Everything arrived ironed (only had to use the steamer on a few spots). Super happy with this purchase. Just a fraction of what Pottery Barn would have charged.”

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Posted 5 years ago

“無印の旧型ソファーカバー。生地の選択肢が多く、サンプル生地を取り寄せて検討できるのが良かったです。海外からだったので多少の心配はありましたが、対応も早く、お手紙が添えられて無事届きました。縫製もしっかりしていて、とても満足しています!!”

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Posted 5 years ago

Comfort Works is rated 4.8 based on 4,702 reviews