Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,681 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“Perfekte Verarbeitung und super Service und Beratung!”

Comfort Works 5 star review on 13th April 2023

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Posted 2 years ago

Herzlichen Dank für deine Bewertung und die Fotos. Die Bezüge sehen wirklich traumhaft aus. Herzlich gerne wieder, Simon von Comfort Works

Posted 2 years ago

“Mon canapé IKEA, Goteborg a retrouvé une vraie jeunesse ! Merci beaucoup à toute l’équipe de confortWorks ! Je suis tellement ravie ! La housse est parfaitement adaptée, facile à poser. Le tissu est de parfaite qualité. Je vais en parler beaucoup beaucoup autour de moi ! Muriel - France”

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Posted 2 years ago

Bonjour, Muriel ! Nous souhaitons vous remercier de nous avoir laissé un super avis. Nous sommes vraiment ravis d'apprendre que vous appréciez le nouveau look de votre canapé. Merci encore de nous avoir fait confiance pour la réalisation de votre housse. Je vous souhaite une excellente journée et à bientôt j'espère! :) - Lisa de Comfort Works

Posted 2 years ago

“Happy with our slipcover purchase. The customer service we received was too-notch and the turn around time was quick!”

Comfort Works 5 star review on 12th April 2023

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Posted 2 years ago

Hi there, Cory! Thank you so much for leaving us such a stellar review. We're over the moon to hear that your experience with us was a great one. Thank you again for trusting us with your slipcover and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“I love the cover fit perfectly”

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Posted 2 years ago

Hey there, Cecelia! We can't thank you enough for your kind words. We're so happy to hear that you're enjoying your covers :) - Mira from Comfort Works

Posted 2 years ago

“No response to emails after several weeks. I ordered a new cover just before Christmas and it arrived in a timely manner. Only problem was I broke my ankle and pulled two ligaments and could not wrangle the removal of the original (Ikea Kivik) cover. The Kivik is in two parts, and it was much too heavy for me move on one foot. When I finally did, in late-March, the cover does not fit. I've reached out to customer service but no response. I assume I am just out luck with their 60-day policy. The broken ankle was frustrating, and this has only compounded the situation.”

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Posted 2 years ago

Hi Amy, thank you for bringing this to our attention. We're so sorry to hear that - one of our agents has just reached out to you via email to sort it out together. We hope to hear back from you soon. - The Comfort Works team

Posted 2 years ago

“I am thrilled with my new sofa slipcover. I chose a fitted style and you can’t even tell it’s a slipcover. It fits so well it’s like having a brand new sofa. Sofa is a very early model Joybird in gray fabric but now looks plush in green velvet.”

Comfort Works 5 star review on 6th April 2023

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Posted 2 years ago

Hey there, Rama! We can't thank you enough for leaving us such a wonderful review - your sofa looks absolutely stunning. We're thrilled to hear that you're enjoying your sofa's new feel. Thank you again for trusting us with your slipcover and have an amazing day! :) - Mira from Comfort Works

Posted 2 years ago

“Il est rare d’avoir des interlocuteurs de cette qualité, à l’écoute, réactif, travail soigné. Je me félicite d’avoir fait appel à vous.”

Comfort Works 5 star review on 4th April 2023

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Posted 2 years ago

Bonjour Marie-Dominique! Nous voulions vous remercier de votre confiance d'avoir passé commande chez nous! La satisfaction de nos clients compte beaucoup pour nous et nous nous engageons que vous ayez des housses qui s'adaptent parfaitement à votre canapé! En espérant d'avoir de vos nouvelles bientôt! Équipe Comfort Works

Posted 2 years ago

“Total scam. I was looking for sofa covers, I searched their web site for sofa covers. What they sell is replacement upholstery. Their response to me was pretty much "tough luck". Scammers, beware”

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Posted 2 years ago

Hey Luiz, thanks for your feedback and your continuation to work with us on this. We're actually still trying to understand what you mean by "Replacement Upholstery" and the difference with sofa covers or slipcovers -- could you reply us with a photo reference of each via email so we can better understand visually, what your expectations are? For us, we manufacturer and sell sofa covers, also known as slipcovers -- so with the term "Replacement Upholstery", it also sounds like an accurate description of the same product. Hope to hear back from you soon to see how we can best resolve this with you!

Posted 2 years ago

“I window shopped several vendors and ordered what seems like 100 samples (more like 10, but still), and Comfort Works NAILED it. I have an Ikea sectional that has just 2 chaises and one individual seat, so finding a reputable business that makes the style I needed in the right color of fabric was a challenge. I settled on the performance fabric in dark denim. I had originally decided on velvet, but could not find a color that would work. The performance fabric is fantastic. It is as soft as velvet (perhaps more) and is a great weight. The covers fit perfectly. They are well made and I could not be happier with the investment. While the fabric I chose is more expensive, I feel like I made the right call. Shipping and communication was on point. I will be back!!”

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Posted 2 years ago

Hello there, Rebecca! We can't thank you enough for leaving us such a wonderful review. We're so happy to hear that you're enjoying your sectional's new feel. Thank you again for trusting us with your slipcover and have a great day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Out of the blue, my cats started scratching my leather Pottery Barn couch. So I placed film over it and they stopped… however the couch and film looked horrible and was embarrassing! Since the couch isn’t that old, I didn’t want to replace it. So I began searching for a cover… and I could not believe how expensive covers were. Then I found Comfort Works which had a much more reasonable price. Hannah and the team were extremely patient with me and helped me through the measurement process. They came back a few times questioning my measurements. And they were right! The final product fits perfectly and looks great! I highly recommend and will definitely be buying again when I am tired of the cover color or when the pets/kid destroy the cover! The attached picture is right out of the box.. I still need to steam and adjust it! But I am in love! Again, highly, highly recommend!”

Comfort Works 5 star review on 1st April 2023

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Posted 2 years ago

Hi there, Janelle! We can't thank you enough for leaving us such a stellar review. We're over the moon to hear that you're enjoying your PB York's new look :) - Mira from Comfort Works

Posted 2 years ago

“I’m really impressed with this company they took inordinate pains to ensure that what I wanted is what I got! They really went the extra mile. I’m really happy with the quality of the covers and can highly recommend them to anyone considering ordering. Don’t hesitate you’ll be delighted with the result”

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Posted 2 years ago

Hey there, Diane! Thank you so much for leaving us such a thoughtful review. We're thrilled to hear that you're enjoying your new covers. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“Bonjour. Jai installer les housses tres simplement. bon produit. le tissus un peu fin à mon gout. Sil avait etait plus epais ça aurait etait mieux. Le tissus plisse un peu ce qui est un desagreable. Dans l'ensemble , pas mal mais un peu cher Cordialement Hugues Rubio”

Comfort Works 5 star review on 31st March 2023

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Posted 2 years ago

Bonjour Hugues, Nous voulions vous remercier pour votre commentaire/retour et que nos housses vous plaisent dans sa totalité! Concernant les plis, avant l'installation de la housse, vous pouvez soit le passer en machine ou le repasser au fer en suivant notre guide d'entretien sur notre site-web ici: https://comfort-works.com/fr-fr/content/details-du-tissu-guide-d-entretien-73/ :) Si vous souhaitez en savoir plus, vous pouvez toujours nous envoyer un message à info@comfort-works.com, nos agents seront heureux de vous conseiller au mieux :D En espérant que ces informations vous aident et à bientôt j'espère!

Posted 2 years ago

“Like my previous orders over the years, excellent quality and a perfect fit. Each order is worth the price!”

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Posted 2 years ago

Hi Julie! We can't thank you enough for your kind words and for all your support. Have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“J'ai commandé une houssse pour un fauteuil ikea. J'ai commandé des échantillons avant car les tissus sont difficiles à prendre en photo. Les échantillons et la housse sont arrivés relativement vite. La housse s'adapte très bien sur notre fauteuil qui a retrouvé une seconde vie. On adorait la forme mais la housse était fatiguée depuis des années. On est très content du résultat.”

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Posted 2 years ago

“Parfait très belle couleur. Je suis enchantée.”

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Posted 2 years ago

Bonjour merci beaucoup pour votre avis. Nous sommes ravis d'avoir pu vous aider à rénover votre canapé. Merci pour votre soutien et votre confiance! :) - Mira de Comfort Works

Posted 2 years ago

“The fit is perfect. The quality of the fabric is great. Communication with the company was very good. Highly recommended!”

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Posted 2 years ago

Hey there, Denise! We can't thank you enough for leaving such a wonderful review. We're over the moon to hear that you're enjoying your new covers. Have an amazing day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Customer service was responsive and the slip cover is very well made. Turnaround was faster than predicted. I highly recommend!”

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Posted 2 years ago

Hi there, Lor! Thank you so much for all your kind words. We're so happy to hear that your experience with us was a great one :) - Mira from Comfort Works

Posted 2 years ago

“The workmanship on the slipcovers is first-rate and they fit my IKEA Ektorp 3 seater sofa perfectly. The delivery was surprisingly fast and I'm so happy with the whole process. It feels like I have a brand new sofa!”

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Posted 2 years ago

Hi there, Judith! We can't thank you enough for leaving us such a thoughtful review. We're thrilled to hear that you're enjoying your Ektorp's new feel. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“IKEAのソーデルハムンを使っています。時期を空けて新旧二つのカバーを購入しましたが、以前のカバーは装着がかなり大変で、洗濯が気軽ではなく使いづらさがありましたが、新しくなった現行のカバーは装着が驚くほど楽になったので購入して本当によかったです。”

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Posted 2 years ago

“Handwerklich allerfeinste Arbeit (Sofa Ekebol, IKEA) und allerbeste Betreuung bei der Auswahl des Bezugsstoffes. Mein Kontaktmann Simon war sehr geduldig und hat mir auch (gratis sogar) ein zweites Mal Stoffproben zugeschickt, damit ich mir wirklich sicher sein konnte - mit einem Sofa lebt man ja eine Weile. Für die Befestigungsriegel, die Verschleißteile sein können, waren zwei zusätzliche dabei. Hier wird mitgedacht. Absolute Empfehlung von mir mit fünf Sternen.”

Comfort Works 5 star review on 25th March 2023

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Posted 2 years ago

Hallo Jeske, herzlichen Dank für deine tolle Bewertung. Wir freuen uns, dass dir die Bezüge und unser Service so gut gefallen. Wenn du zufrieden bist, sind wir es ebenso. Alles Gute! - Simon von Comfort Works

Posted 2 years ago

Comfort Works is rated 4.8 based on 4,681 reviews