Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,688 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

Write Your review

Tell us how Comfort Works made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“That's good👍♥️”

Helpful Report

Posted 2 years ago

Hi Gondo! Thank you so much for your kind words. Have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“housses de tres bonne qualité et très bien ajustées ; très bon suivi de commande , emballage et expedition rapide parfaits. site à recommander.”

Helpful Report

Posted 2 years ago

“Livraison très rapide. Le produit est conforme à nos attentes. Parfait.”

Helpful Report

Posted 2 years ago

“Never received my samples!”

Helpful Report

Posted 2 years ago

Hi Whitney, thank you for bringing this to our attention. We've just checked in and it looks like your samples were delivered to you. Please drop us an email at info@comfort-works.com with a summary of your issue - we'd like to get this sorted for you as soon as possible. Hope to hear from you soon, The Comfort Works team

Posted 2 years ago

“Very fast processing, super nice service. They keep in touch and take care. the cover fits perfectly and the fabric ist very nice. we are completely happy and would order here again.”

Comfort Works 5 star review on 23rd May 2023

Helpful Report

Posted 2 years ago

Hey there, Hartmann! We can't thank you enough for leaving us such a stellar review. We're over the moon to hear that you're enjoying your chair's new look. Thank you again for all your trust and continued support :) - Mira from Comfort Works

Posted 2 years ago

“La funda queda perfecta, muy contenta con el resultado y la calidad de la tela.”

Helpful Report

Posted 2 years ago

“perfect work, perfect service”

Helpful Report

Posted 2 years ago

Hi Ruppel, thank you so much for sharing your thoughts. We're so happy to hear that you're enjoying your new covers :) - Mira from Comfort Works

Posted 2 years ago

“Received my new covers happy enough with them . A few of the seams not well finished they are puckered . Overall happy with service and the fit of them but expected a better finish for the price I paid”

Helpful Report

Posted 2 years ago

Hi Bernie, thank you for bringing this to our attention. Please feel free to drop us an email at info@comfort-works.com with some photos and we'll be able to help from there. - The Comfort Works team

Posted 2 years ago

“BEWARE!!! Received a cover in the fall of 2022 that was too large for the sofa. I spoke with customer service and told them that I didn't want to go through the additional stress of the custom measurement cover and I preferred to either return for a refund or exchange for a different color that would not exaggerate the bagginess as much as a darker color. Customer service department and I agreed that they would send a new cover in a different color rather than the hassle of a custom cover. Well time after time I still got asked for custom measurements. I provided them, then was asked for more, and more, and more. When it seemed like all of the measuring was complete, I never got a replacement cover. I keep getting told that my cover is being produced and I will be notified of shipping. Well, SEVEN MONTHS later I still have nothing to show for the $450 I spent other than an oversized cover that sits in my basement. This is so sad because even if by some miracle a cover does arrive someday, I will never be able to buy matching covers for my armchairs from this company. Trying to figure out if I can dispute this with my credit card company at this point. Would give zero stars if I could.”

Helpful Report

Posted 2 years ago

Hi Kimberly, I'm really sorry to hear that you've invested so much time and effort to work with us in getting the replacements of your sofa covers but they're still not quite done yet. Although the troubleshooting process does take some time, there's no denying that having it go past the 6-month mark when you're actively speaking with us is not the ideal way to go about it. I've already reached out to you separately to propose a different approach to getting this resolved; we're still looking at replacing them for free but without the hassle of more measurements needed from your end. Certainly hope you'll give me a chance to get this sorted for you. -Melvyn from Comfort Works-

Posted 2 years ago

“Beautiful material, feels awesome. Love the double zippers, fit, color, and feel. Better than the original covers we bought from IKEA”

Helpful Report

Posted 2 years ago

Hi Robert, thank you so much for leaving us a review. We're thrilled to hear that you're enjoying your IKEA's new look. Have an amazing day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“I just received my new covers and they fit my couch perfectly. It's as if in seconds my couch was transformed. The quality is superb. I highly recommend Comfort Works. Don't hesitate. It is completely worth it.”

Comfort Works 5 star review on 17th May 2023

Helpful Report

Posted 2 years ago

Hey there, Kimberly! We can't thank you enough for taking the time to leave us such a thoughtful review - the Performance Weave Teal looks absolutely stunning on your sofa. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“Beautiful fabric, solid quality, quick delivery. My armchair looks fantastic 🤩”

Helpful Report

Posted 2 years ago

Hi there, Mikovic! Thank you so much for the kind words. We're over the moon to hear that you're enjoying your new covers. Have a great day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Comfort Works is amazing! I love my new slipcovers for may pottery barn sectional. They worked closely with me to get the exact right measurements. I am beyond happy with my purchase.”

Helpful Report

Posted 2 years ago

Hi Amy! We can't thank you enough for leaving us such a glowing review. We're thrilled to hear that your experience with us was a great one :) - Mira from Comfort Works

Posted 2 years ago

“We love our slipcover! It fits perfectly and makes the couch look brand new. Our cats can’t scratch it, but they have tried several times. Customer service was super helpful and the cover arrived about a month after the order, even though it was a custom measurement!”

Comfort Works 5 star review on 16th May 2023

Helpful Report

Posted 2 years ago

Hey there, Kristina! It's so great to hear from you - the Pacific Blue looks amazing. Thank you so much for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“The delivery was very quick. The cover perfectly fits and the fabrics is of very good quality!”

Helpful Report

Posted 2 years ago

Hi there, Létienne! We can't thank you enough for your kind words :) - Mira from Comfort Works

Posted 2 years ago

“Perfecte hoes voor de lederen kramfors bank van ikea , zeer goede kwaliteit stof en binnen 5 minuten op de bank aangebracht . Ik had de bestelling binnen 1 week in huis .”

Helpful Report

Posted 2 years ago

“un SAV très performany...”

Helpful Report

Posted 2 years ago

“We couldn’t be happier with this! The transformation of our old IKEA couch is amazing—looks brand new. The entire process was easy, from ordering to covering the couch frame and cushions. I am so so pleased. Totally recommending this to others.”

Helpful Report

Posted 2 years ago

Hi there! Thank you so much for leaving us such a great review - we're thrilled to hear that you're enjoying your IKEA's new look. Have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“Pedí una funda para un sofa descatalogado de Ikea, la atencion i los plazos de entrega fueron tal como me dijeron, i la funda es perfecta! Estoy muy contenta! Lo recomiendo 100%! Muchas gracias a comfort works”

Comfort Works 5 star review on 13th May 2023

Helpful Report

Posted 2 years ago

“Wow!!! Wow!!! Wow!!! We are so happy with our experience with Comfort Works!! Everyone is so incredibly helpful and so responsive!!! Sulaica was our amazing support person and she helped us with every detail of the process. We were having custom covers made -- and the measuring process can, at first, seem daunting -- but the system they have set up for it is very clear and organized -- so following it was not difficult at all -- and clearly it's worth the time it takes because our covers fit PERFECTLY!!! Once the final measurements are in - the entire process took us barely two weeks - from creation to delivery. Sulaica told me delivery usually takes about a week from where they are located to where I am in the US --- it took less! Our cover shipped out on Monday and arrive on Thursday!!! Pretty incredible!! -- All of this is so important and needs to be stated -- BUT -- the BEST part is ----- Our love seat looks AMAZING!!!!!! It's like a brand new piece of furniture - and the cover is SO well-made! We couldn't be happier with our experience with Comfort Work and our new slip cover. We HIGHLY recommend this company to anyone who is considering having a slipcover made. They are wonderful in every way!!!”

Comfort Works 5 star review on 12th May 2023

Helpful Report

Posted 2 years ago

Hey there, Kathryn! We can't thank you enough for leaving us such a wonderful review. We're over the moon to hear that your experience with us was nothing short of pleasant. Thank you again and have a great day ahead! :) - Mira from Comfort Works

Posted 2 years ago

Comfort Works is rated 4.8 based on 4,688 reviews