Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,688 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sono molto soddisfatto, ottima qualità e ottima comunicazione e assistenza Thank you from Rome!”

Helpful Report

Posted 2 years ago

Hi Carli, thank you so much for leaving us such a wonderful review. We're so happy to hear that you're enjoying your Ekebol's new look. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“First the positives. I ordered the Ekbol cushion covers in the ECO fabric. The fabric is very high quality, colour is a beautiful and they fit perfectly! Why 3 stars instead of 5...There is a design flaw that I find odd. On both cushions that face out of the sides of the couch the zipper is visible. I find this to be an unattractive look especially because the fabric is the amber colour and the zippers are white. The original covers that the couch came with did not have any visible zippers. This takes away from the overall clean lines in the couch. At the price I paid I expected to have the sleek look the couch already had but with a different fabric. I will likely have to hire a seamstress to change the zippers to match the fabric better and make them less visible.”

Helpful Report

Posted 2 years ago

Hi Natalie, thank you for bringing this to our attention. Would you mind sending us an email over to info@comfort-works.com with some photos of the affected areas? We'd like to get this sorted out for you as soon as possible. - The Comfort Works team

Posted 2 years ago

“Parfait! Super service. La possibilité de commander les échantillons m'a beaucoup aidée. Les tissus sont vraiment de qualité. J'ai reçu les housses rapidement et elles sont parfaitement coupées. Bravo à l'équipe! Je vais maintenant acheter pour mon deuxième fauteuil!”

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Posted 2 years ago

“Envoi rapide. Produit parfait, belle qualité et finitions. Très satisfaits de notre achat.”

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Posted 2 years ago

“Formidable, he tenido un trato excelente después de un contratiempo que me resolvieron de la mejor manera. Totalmente recomendable”

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Posted 2 years ago

“Thank you to Omar B. at Comfort Works for your patient guidance, quick responsiveness & all your thoughtful & respectful e-mail interactions in having new slipcovers made for our Pottery Barn sofa & loveseat … and, thank you to Rachel for such a short turnaround time & for your excellent work & attention to detail!”

Comfort Works 5 star review on 12th June 2023

Helpful Report

Posted 2 years ago

Hey there, Rayna! We can't thank you enough for taking the time to leave us such a wonderful review - we'll pass your kind words onto Omar! We're thrilled to hear that your experience with us was nothing short of pleasant :) - Mira from Comfort Works

Posted 2 years ago

“My husband and I are are so pleased to see our couch revived! We have the Pottery Barn Grand sofa and we ordered the green cotton cover and it fits perfect! It is so beautiful! I did wash it and as it is cotton it did wrinkle. I ironed it and problem solved. Material is as promised and now my husband has his favorite nap couch back. We totally recommend Comfort Works! And we will be ordering again!”

Helpful Report

Posted 2 years ago

Hi Lety! Thank you so much for leaving us such a great review. We're so happy to hear that you're enjoying your PB Grand's new look. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“lovely covers, fit perfectly and delivered swiftly. highly recommend”

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Posted 2 years ago

Hi Jocelyn, we can't thank you enough for your kind words and your support. Have a great weekend ahead! :) - Mira from Comfort Works

Posted 2 years ago

“I can not say enough nice things about my experience with Custom Works. Everything exceeded my expectations. I ordered a replacement slip cover for my PB Comfort sofa thru Comfort Works because PB doesn't make knife edge cushions anymore. I ordered samples that came within a week. I placed my order that day and received my slip covers in around 1 week! I went with a canvas slip cover and the quality is great. I will be recommending your company to all my friends! Again - well done!”

Helpful Report

Posted 2 years ago

Hi Maggie, we can't thank you enough for leaving us such an amazing review. We're thrilled to hear that your experience with us was nothing short of pleasant and hat you're enjoying your PB Comfort's new look. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“The slipcover fits perfectly, is well crafted, and came quickly. It looks very expensive not like a slipcover at all.”

Helpful Report

Posted 2 years ago

Hi there, Allyson! Thank you so much for sharing - we're so happy to hear that your experience with us was a great one :) - Mira from Comfort Works

Posted 2 years ago

“Amazing covers and excellent customer service. My dogs destroyed my Sven Sofa from article. Chewed the piping on the side, crushed the back cushions and left stains on the seat. The claw proof velvet makes it look brand new again.”

Comfort Works 5 star review on 6th June 2023

Helpful Report

Posted 2 years ago

Hey there, Tiff! Thank you so much for leaving such a glowing review - your sofa looks absolutely stunning. We're over the moon to hear that you're enjoying your Sven's new feel. Have a wonderful day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“La funda es perfecta. Igual a la que tenía original de maison du monde. Solo una pega hay que hacer trámites de aduanas al ser una importación desde China. No hay costes adicionales pero hay que hacer documentos que FEDEX te va pidiendo. Detallan cómo hacerlo eso si. MUY BUEN PRODUCTO!!!”

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Posted 2 years ago

“Mark was great to work with and made the process easy. Our slipcovers were for 4 seasons chairs which is not a standard for Comfort Works, but they still were able to make them and they fit perfectly! Thank you!!!”

Comfort Works 5 star review on 3rd June 2023

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Posted 2 years ago

Hi Michelle, thank you so much for leaving us such a great review. We're so happy to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover :) - Mira from Comfort Works

Posted 2 years ago

“Order langwierig, aber es lohnt sich. Auch bei nicht regelhaft geformten Sitzmöbel passen die Bezüge wie angegossen. Uneingeschränkt empfehlenswert”

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Posted 2 years ago

Hallo und vielen Dank für deine Bewertung! Maßanfertigungen benötigen viel Liebe zum Detail, daher sind Nachfragen nicht ungewöhnlich. Wir freuen uns, dass du zufrieden mit den Bezügen bist! Alles Gute von Comfort Works

Posted 2 years ago

“La qualité est superbe ainsi que les dimensions . Malheureusement je me suis trompé avec la couleur mais le la garde quand même .”

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Posted 2 years ago

“Comfort Works and specifically Mark did a fantastic job making things right when my covers didn't quite fit at first. The claw-proof velvet is not only practical, but totally ties my room together in a way the original Ikea basic covers could never. The covers are also very high quality. I'm extremely happy with my choice and I'm looking forward to ordering more in future.”

Comfort Works 5 star review on 31st May 2023

Helpful Report

Posted 2 years ago

Hi Margaret, we're so happy to hear that we were able to sort this out for you. Thank you for trusting us with your slipcover and have a great day ahead! :) - Mira from Comfort Works

Posted 2 years ago

“One word - GORGEOUS! I ordered a PB Buchanan Square Arm Grand Sofa Slipcover in Textured Weave fabric in Frost. It arrived a day early (undamaged) and FITS LIKE A GLOVE! I recently bought new living room furniture and the color/fabric of my existing sofa didn't go well with it. Rather than spend money on a new sofa, I decided to purchase a slipcover instead. It saved me $1,700! The cover was very easy to put on (no stretching required), the material is extremely high quality, and the color matched the swatch perfectly. I was concerned about taking measurements as I've never done this before. Sulaica and I exchanged a few emails to ensure that they were all accurate. SO FRIENDLY AND PATIENT! I absolutely couldn't be happier! THANK YOU SO MUCH FOR EXCEEDING MY EXPECTATIONS, COMFORT WORKS!!”

Helpful Report

Posted 2 years ago

Hey there, Suzette! We can't thank you enough for taking the time to leave us such a thoughtful review. We're thrilled to hear that you're enjoying your Buchanan's new look and feel. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 2 years ago

“Second cover we have ordered- have one in performance weave which is ultra soft and the textured weave which feels great too. We needed special cuts on one to fit a unique configuration and they worked with us in the included price to send them to fit. I will say that one of the couch's seat cushions were too big on arrival. They did recommend washing them first and then of course they fit perfectly. Have ordered from another company before and their fabric degraded quickly over time. Comfort Works is muuuuch better. These covers really elevate an ikea couch”

Helpful Report

Posted 2 years ago

Hey there, Bryn! We can't thank you enough for leaving us such a glowing review. We're over the moon to hear that you're enjoying your covers. Thank you again for all your trust and continued support! :) - Mira from Comfort Works

Posted 2 years ago

“Die Qualität und das Service waren sehr gut. Die Bestellung ist binnen 2 Wochen bei mir eingelangt. Liebevoll verpackt und ein ausgesprochen netter Brief war dabei. Der Überzug passt perfekt, so wie ich es mir vorgestellt habe.”

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Posted 2 years ago

“Absolutely perfect! Transformed my sofa. Thankyou x”

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Posted 2 years ago

Hi there, D! Thank you so much for leaving us such a wonderful review. We're thrilled to hear that you're enjoying your Kramfors' new look. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 2 years ago

Comfort Works is rated 4.8 based on 4,688 reviews