Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my third order from Comfort Works over the past few years and I couldn't be happier. The quality of the product and the professionalism of the team is outstanding. I know from experience that the covers are easily cleaned and wear well. Love this vibrant green in my home office/studio.”

Comfort Works 5 star review on 23rd February 2021

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Posted 4 years ago

Heya Jan! Your Ektorp chaise looks awesome in the Kino Willow covers - that spot sure looks cozy :) We can't thank you enough for your continued support. Have a great one! - Warm wishes, Naomi from Comfort Works.

Posted 4 years ago

“These have given my loungeroom a new life! They fit beautifully and are a great quality. I highly recommend comfort works. Thank you”

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Posted 4 years ago

Hey, thanks so much for the kind words! We're glad the covers work in your loungeroom :) Cheers x - Warm wishes, Naomi from Comfort Works.

Posted 4 years ago

“Fits perfectly and high quality !! Love it.”

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Posted 4 years ago

We're so glad you are happy with your covers! Enjoy, stay in and stay safe :) - Warm wishes, Naomi from Comfort Works.

Posted 4 years ago

“Great covers ! Nice and soft . Very pleased”

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Posted 4 years ago

Hey there, thanks so much for the review! We're glad you're happy with your new covers :) - Warm wishes, Naomi S. from Comfort Works.

Posted 4 years ago

“We ordered a IKEA chair cover and it is fabulous! We absolutely love it. Thank you for the wonderful workmanship and timely delivery. Will definitely order from you again.”

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Posted 4 years ago

Hi Deb! Thank you for the amazing feedback :). We definitely look forward to serving you again. - Samantha T. from CW.

Posted 4 years ago

“Definitively these covers are great, they are soft and have a great quality. The team made sure I got the perfect order. We have 2 cats and the claw proof fabric is really claw proof! They are easy to clean and look amazing”

Comfort Works 5 star review on 21st February 2021

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Posted 4 years ago

Thank you for the awesome feedback and photograph! The slipcovers look impeccable matched with the throw pillows! We'll be sure to share this with your agent, Ning. Thank you again. - Samantha T. from CW.

Posted 4 years ago

“Estamos encantados con las nuevas fundas de nuestro sofá. Es un producto de calidad y con buenos acabados. Si los llego a conocer antes, no hubiese comprado las fundas originales. Han llegado en el tiempo esperado y en perfecto estado. ¡Además, se han hecho cargo de los aranceles de aduanas! 100% recomendable. Servicio de 10.”

Comfort Works 5 star review on 20th February 2021

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Posted 4 years ago

“Very happy to buy this material. For it was the tools not the buttons that I looked for. I have done the job perfectly. My regrets are that the product are made in China, reason I will never use the buttons cause we now with years of experience that they never give a good job of what they made. Save job and keep your factory home not in China.”

Helpful Report

Posted 4 years ago

Hi Laurent! Thank you for your feedback! We're glad to hear that you have successfully tufted your furniture :). It can be a fun activity. We understand your concern about the products being made in China, however, as the company is a small business we ensure all products are quality controlled and that all fabrics used meet standard quality requirements. The founders of Comfort Works started off in Australia and operate according to Aussie trade requirements with a small team based in Shenzhen, China to facilitate sourcing of fabrics etc. There are now team members based across the globe working together to bring you quality service and products while keeping prices as reasonable as possible. You may also read up on the story of Comfort Works: https://comfort-works.com/en/content/About-Us-423/ hope this helps! - Samantha T. from CW.

Posted 4 years ago

“I purchased my slipcovers two years and was originally so happy with them- good fit, nice fabric, etc. I originally purchased them because they were easy to wash, but I hand washed them for the first time in cool water a few months ago and they immediately lost their color and dried with splotches all over them. I carefully followed the Comfort Works washing instructions but unfortunately I don't think the fabric was colorfast enough to withstand being washed. I'm really disappointed, as I spent a few hundred dollars on these slipcovers just two years ago, and now they are essentially ruined despite me carefully following the washing instructions. Even though they fall under the warranty (purchased less than 3 years ago, all washing instructions were followed carefully), when I emailed them about a possible replacement, they suggested I buy an entirely new set of slipcovers and only offered me discounts of 5%, then 10%, then 20%, then 50% off of the original purchase price. The warranty states that discoloration due to sunlight or chemical spray exposure is not covered, but it guarantees that it covers fabric issues caused by manufacturing and workmanship defects, which is clearly the case here, as washing & care instructions were followed carefully.”

Helpful Report

Posted 4 years ago

Hi Blair, Thank you for your feedback Blair, I have taken a look at your case and see that my colleagues have been addressing your correspondences diligently via e-mail. Unfortunately, we found out that an oxygen-based bleach (Oxiclean) was used when you washed the covers and we would not be able to cover any discoloration caused by these cleaning agents under our warranty. The Lino Brushed fabric slipcover you have is a cotton blended with undyed, unbleached linen fibers so it's not possible for the colour to run - but in spite of this, we still gave you a generous discount anyway, which we had hope would solve your slipcover woes. As of now, we're really bummed that you're not satisfied with this as you prefer a whole new set of replacement covers for free in a different fabric, which we unfortunately cannot do. Should this still be the case, we can only recommend that you find another alternative to get your sofa recovered. Thank you. Regards, Samantha T. from CW.

Posted 4 years ago

“Compramos unas fundas para un sofá que ya no vende Ikea y el resultado ha sido muy bueno. Las fundas encajan como un guante.”

Comfort Works 5 star review on 18th February 2021

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Posted 4 years ago

¡Muchísimas gracias por tus comentarios, Rafael! Nos alegra mucho saber que estás feliz con nuestro producto. El ajuste se ve perfecto en la foto, se ve super cómodo :) Esperamos servirte de nuevo en el futuro.

Posted 4 years ago

“I love this product! This is my second time ordering a cover for an IKEA sofa (which now looks like a high end sofa!) So easy to install- it fits just right- no struggling with stuffing it in just to have it still look wrinkly- it goes on easily and looks original, not like a cover! Customer service feels genuine and personal too.”

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Posted 4 years ago

Hey Justine, thanks for your kind words and enthusiasm! We are so glad to know that our covers have worked well for you. Thank you for your continuous support. We hope to always provide you with a stellar experience. :) Cheers, stay safe always! - Naomi S. from Comfort Works.

Posted 4 years ago

“Great customer service. Good product quality. Personalized attention. Excelente servicio al cliente. Muy buena calidad del producto y atención personalizada. Gracias!”

Comfort Works 5 star review on 17th February 2021

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Posted 4 years ago

¡Muchísimas gracias por tus comentarios, Sola! Nos alegra mucho saber que estás feliz con nuestro producto. Nos encantaría ver una foto del resultado final :)

Posted 4 years ago

“The covers are on the settee and fit extremely well. They are beautifully made and were also packaged and parcelled very well. Now you will think I am mad but would you check your accounts and make sure that I have paid as I cannot find your invoice in my bank accounts. Would you please check and email me a copy if possible. Many thanks Agnes”

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Posted 4 years ago

Hey Agnes, thank you so much for your feedback! Nothing makes us happier than knowing that you are happy with your covers - and that they fit well :) I have gone ahead and sent you an email as requested. Please check your spam folder (our emails sometimes end up there). Cheers, we sincerely hope to see you again soon. Warmest wishes, Naomi S. from Comfort Works.

Posted 4 years ago

“Hat alles super geklappt. Der Bezug war leicht aufzuziehen und sieht sehr schön aus. Bin sehr zufrieden!!”

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Posted 4 years ago

Vielen Dank für die Rückmeldung. Es freut uns sehr, dass dir der Bezug gefällt.

Posted 4 years ago

“We received our seat cover and it is beautiful! It fits perfectly, the color is as shown on the website and the fabric is nice and soft. Comfort Works offers great service and respons fast on questions.”

Comfort Works 5 star review on 16th February 2021

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Posted 4 years ago

Thank you so much for your awesome feedback, Audrey! We're glad that you are happy with your new covers, they sure look comfy :) Cheers, we hope to see you again. - Warmest wishes, Naomi S. from Comfort Works

Posted 4 years ago

“Das Team von Comfort Works hat alle meine Fragen sehr freundlich und reaktionsschnell beantwortet und mich bestens beraten. Außerdem haben sie sich als kulant erwiesen. Den bestellten Bezug habe ich noch nicht aufgezogen, doch ich kann jetzt schon sagen: Danke für den maßgeschneiderten Service!”

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Posted 4 years ago

Es freut uns, dass du zufrieden mit unserem Service und natürlich den Bezügen bist. Wir stehen gerne für Fragen und Beratung zur Verfügung!

Posted 4 years ago

“Wonderful product! Will definitely purchase again.”

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Posted 4 years ago

Hi Amy, we're glad you're happy with the slipcovers and thank you again for your support! :) - Niro from Comfort Works

Posted 4 years ago

“Cover is great but it was a huge pain to put it on. Took over 5 hours, start to finish. It would be very helpful to have holes in the cover pre-cut for the screws. It was a little nerve-wracking to cut it and now to have to hope that it doesn't fray.”

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Posted 4 years ago

Hey there, thank you so much for your feedback. We totally understand the struggle - especially when it requires taking apart the entire sofa piece by piece! We actually used to do as you suggest (pre-cut holes in the Friheten slipcover components), but that didn't bode well as the position for these screws actually differ slightly between each Friheten. This resulted in some of the covers being misaligned, so we stopped doing that. Hope this makes sense! Kudos to you for doing such a great job with the DIY holes on yours :) We're always here to help you out, so shoot us an email anytime at info@comfortworks.com.au if you ever need any assistance. Cheers, and we hope to see you again soon.

Posted 4 years ago

“Good Communication and quality workmanship. Shipped from Australia to Canada. Very satisfied with the results.”

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Posted 4 years ago

Hi Pete, thank you for your wonderful words. We're happy you're satisfed with your new slipcovers! :) - Niro from Comfort Works

Posted 4 years ago

“This is one incredible little company! Everything from shopping on their website until I received my package (and everything in between), they delivered impeccable customer service. Not to mention - My slipcover is perfect and was packaged beautifully. Would recommend Comfort Works every time! Thank you!!”

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Posted 4 years ago

Hi Meg, thank you so much for your wonderful words. We're a small company indeed with our own production factory and this means so much to us. I'm glad you're happy with our service and slipcovers and will definitely let your customer service agent, Samantha know as well :) Have a wonderful week and stay safe! - Niro from Comfort Works

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,702 reviews