Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

Write Your review

Tell us how Comfort Works made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so unhappy with Pottery Barn’s customer service. They don’t back their products. I love my new slipcovers. The material is so thick and soft. They slipped on very easily. I will have to add some batting to plump up the pillows; but I expected that”

Helpful Report

Posted 4 years ago

Hi Dinah, thank you for your lovely words and we're glad you're happy with your new slipcovers. It's common with used pillows if they're not as plump as they used to be, but I'm glad we've managed to help you change the look of your sofa! :) - Niro from Comfort Works

Posted 4 years ago

“I ordered the cotton canvas in white to replace my original white covers. This fabric is thinner then the original twill from IKEA and seems to attract every particle of floating dust so they always look dirty. The originals did not have this issue. I was so excited to be extending the life of my very comfortable ekeskog sofa and arm chairs, but disappointed at the price point for the fabric quality. Although it was a lot cheaper than buying new furniture, I'm not sure it was a wise investment. Its been 4 months since purchase and will just have to see how they hold up. I do wish I had gone with a solid colour since you can see through the white.”

Helpful Report

Posted 4 years ago

Hi Melissa, sorry to hear about this and thank you for bringing this to our attention. Just to clarify, our fabrics are of our own and different from IKEA's original fabrics. We would appreciate to be given a chance to troubleshoot this for you. Our customer service team will reach out shortly to see how we can help you moving forward. Speak soon! - Niro from Comfort Works

Posted 4 years ago

“Alles perfekt, danke 😊”

Helpful Report

Posted 4 years ago

Herzlich gerne wieder!

Posted 4 years ago

“Excellent quality fabric, fits perfectly. It's like getting a new sofa. We were really pleased with the whole process from start to finish. My wife says she would give 10 stars if she could!”

Helpful Report

Posted 4 years ago

Hi Jamie, thank you for your amazing support! We're glad you're happy with your new slipcovers. Too kind of your wife to say so! We're just happy to be able to rejuvenate your sofa for you. Have a wonderful week and stay safe :) - Niro from Comfort Works

Posted 4 years ago

“Wir sind sehr glücklich! Unser Sofa ist wie neu, die Korrespondenz war freundlich, Lieferung unkompliziert, die Stoffqualität hervorragend und alles absolut passgenau genäht. Besonders gefällt uns der nachhaltige Gedanke dabei.”

Comfort Works 5 star review on 14th February 2021

Helpful Report

Posted 4 years ago

Besten Dank für das freundliche Feedback, das wissen wir sehr zu schätzen!

Posted 4 years ago

“Fits perfectly, as advertised, shipping was faster than what was quoted. Satisfied!”

Helpful Report

Posted 4 years ago

Hi Joanne, we're glad your slipcovers fit great! We're always excited to transform sofas all around the world. Thank you again for your support! :) - Niro from Comfort Works

Posted 4 years ago

“I absolutely love the slipcovers! My Rowe sofa, arm chair and ottoman look amazing, feel great and are refreshed. The Comfort Works team is professional and easy to work with. I can recommend this company easily.”

Comfort Works 5 star review on 13th February 2021

Helpful Report

Posted 4 years ago

Hi Kathleen, thank you for your kind words and trust to slipcover your whole set of furniture. They look great, and kitty seems to agree too.! Thank you again for your support. We truly appreciate it :) - Niro from Comfort Works

Posted 4 years ago

“The cover we bought for our old IKEA NOCKEBY couch fit easier than the original, and looks great!”

Helpful Report

Posted 4 years ago

Hi Allie! We're glad you're happy with your Nockeby slipcovers and that we're able to transform your old sofa into a new one. Thank you again for your support :) - Niro from Comfort Works

Posted 4 years ago

“Produit correspondant à nos attentes”

Helpful Report

Posted 4 years ago

Nous sommes très heureux que vous soyez satisfait par vos nouvelles housses de canapé. Merci encore pour votre soutien :)

Posted 4 years ago

“My order for fabric was projected to take 5-6 weeks. I think it was more like 10 days! When the package arrived I was surprised by the neatly folded fabric in a custom draw string sack accompanied by a hand written letter. Boy, did I feel special! It’s the little touches that make the difference. Thank you for caring!”

Helpful Report

Posted 4 years ago

“Our new slipcovers from Comfort Works are absolutely AWESOME! They fit nice and snug, and nobody would ever know they are not the original upholstery. The company was extremely responsive and so easy to work with. We couldn't be happier with your product!”

Helpful Report

Posted 4 years ago

Judy, thank you so much for your awesome review! We are thrilled to know that you are happy with your new covers and will be sure to relay your kind words to our team :) - Best wishes, Naomi from Comfort Works

Posted 4 years ago

“Very easy to work with. Quick to respond to questions. Very professional looking slipcover.”

Helpful Report

Posted 4 years ago

Hey, thanks for the review! So good to know that your experience with us was a breezy one. Enjoy your new slipcovers :) - Best wishes, Naomi from Comfort Works

Posted 4 years ago

“Very happy with this purchase so far. The fit is great and wasn't too difficult to put on. So glad to have a totally new look for my couch instead of having to buy another one.”

Helpful Report

Posted 4 years ago

Marlene, thank you for letting us slipcover your sofa :) It is our mission to save sofas everywhere! Cheers and we hope to see you again. - Best wishes, Naomi from Comfort Works.

Posted 4 years ago

“The custom covers give my old couch a new, more elegant feel. The fabric is beautiful!”

Helpful Report

Posted 4 years ago

So nice to know that you are happy with your new covers, Kimberly! :) We hope to see you again soon. - Best wishes, Naomi from Comfort Works

Posted 4 years ago

“all good. fits well, arrived safely.”

Helpful Report

Posted 4 years ago

Glad to know that your covers arrived safely and fit well, Jack! Cheers, stay safe always :) - Best wishes, Naomi from Comfort Works

Posted 4 years ago

“Came in a gorgeous neat and easy to understand packaging. Very easy to put on and looks amazing”

Helpful Report

Posted 4 years ago

Thank you so much for your review, Zannah - we are very happy to know that you are pleased with your new covers! - Best wishes, Naomi from Comfort Works.

Posted 4 years ago

“Rien à redire livraison dans les temps, housses parfaitement adaptées, remboursement des frais de douanes effectué top 👍”

Helpful Report

Posted 4 years ago

Merci pour votre retour, nous sommes heureux de donner une nouvelle vie à votre canapé. :)

Posted 4 years ago

“I wanted to add photo to my review, please see it.”

Comfort Works 5 star review on 8th February 2021

Helpful Report

Posted 4 years ago

“For the last couple of years I've been looking for a solution to fix my torn Kramfors 3 seater sofas, as I needed the seat cushion covers only. I found on the internet a company called Comfort Works. After reading numerous reviews I decided to order the fabric samples Urbanskin Kramfors on Dec. 22, 2020. I recieved this sample promptly within 7 days of ordering. The sample matched the leather of my sofa seat covers and made the decision to order the seat covers. On Jan. 4, 2021 I placed an order for 4 sofa seat covers for both of my couches to match and I recieved them on Feb. 2, 2021. After I placed the order the company kept me updated through each phase of what the seat covers were going through. First they emailed me once recieving payment, and kept me update via email on each step they were in. When they were being built to shipping etc. When the covers arrived I immediately put them on and they fit exactly how they should, perfectly and tight to my old sofa cushions. The company was very very easy to deal with. Ordering, customer service, communication, and delivery were first class and is an example of how every company should operate. The quality of the prouduct for the price you pay is amazing and couldn't be more happy with what I have recieved. I recommend Comfort Works to anyone who have good sofas that need a little bit of TLC. Thank you Comfort Works for being such a great company!!!”

Helpful Report

Posted 4 years ago

Hi Negra, thank you for the awesome review and photographs! Your Kramfors looks good as new and that is what we aim for :). Keeping great customers satisfied with the products and services are exactly what we strive in doing our best in and maintaining these good standards! We hope to serve you again. Best, Samantha T. from CW.

Posted 4 years ago

“Absolutely love our new slipcover. Fits even better than the IKEA cover! Ours is the Pure Linen White. Has held up great so far with kids and dog.”

Helpful Report

Posted 4 years ago

That's awesome to hear, Ashley! We aim to provide you with solutions that can help you prolong your beloved sofa's lifespan and are always pleased when customers let us know they are satisfied with their purchase :). Best, Samantha T. from CW.

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,702 reviews