Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So happy to give my old inherited couch a new life!”

Helpful Report

Posted 4 years ago

Hi Roberta, we're happy your old sofa got a second chance with a new change of 'clothes' and that you're satisfied with your purchase. Thank you again! :) - Best wishes, Niro from Comfort Works

Posted 4 years ago

“I love my new covers! They fit very well, look great, and are esy to put on my sectional. Thank you!!”

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Posted 4 years ago

Hi Laura, we're glad you're happy with your new slipcover. It would be very durable too with the heavy-duty, Kino fabric you've chosen. Thank you again for your trust :) -Warmest wishes, Niro from Comfort Works

Posted 4 years ago

“The IKEA Mysinge sofa was/is the best product line that IKEA produced - it's termination is a management failure, along with a the failure to extend the life by ensuring a supply of covers. Throw away mentality again. If covers could be found, they were over $400 (US) - more than the original sofa price!. The Comfort Works products are brilliant, and our Mysinge has a new life.”

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Posted 4 years ago

Hi Allan, we're glad your IKEA Mysinge sofa is as good as new! We are always glad that our slipcovers are able to give a sofa a new life in any part of the world. We're happy we could make that come true for you. Thank you again for your support! :) -Warmest wishes, Niro from Comfort Works

Posted 4 years ago

“Beautiful new covering to give life to our old futon. Great quality and sharp look and I love the soft lining. Customer service was great too!”

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Posted 4 years ago

Hi Joanna, we're thrilled that you like your new slipcovers and for the positive customer service experience. Thank you for taking the time to write us a review, and most importantly, your awesome support! :) - Best wishes, Niro from Comfort Works

Posted 4 years ago

“Got covers for my Pottery Barn Charleston chair and a half in the Madison white, twill. Absolutely loooooove them! Amazing quality, so soft... I’m in the process of ordering matching covers for my other Pottery Barn chair! Absolutely love this company!”

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Posted 4 years ago

Hi Sarah, we're so happy to hear your new slipcovers fit great! Thank you again for your wonderful support in ordering matching slipcovers for your chair and armchair and ottoman. Hope it'll be the perfect set :) - Warmest wishes, Niro from Comfort Works

Posted 4 years ago

“Excellent customer service that kept you updated at every step. Fast delivery and looks amazing! Everyone asked where did I get my new sofa from, but it was actually an older sofa I was going to throw out! Thank you”

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Posted 4 years ago

Hi Katy, thank you for your kind words! We're happy to know you love your new slipcovers and had transformed your sofa with a whole new look! We believe even sofas deserve a second chance! Thanks again for your wonderful support! - Warmest wishes, Niro from Comfort Works

Posted 4 years ago

“Received the cover for our discontinued IKEA sofa - it fits perfectly! So pleased. It’s like having a brand new sofa for a fraction of the price. Thanks so much!”

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Posted 4 years ago

Hi Rebecca, thank you for dropping us a review! We're glad we were able to breathe some new life into your discontinued sofa. Thanks again for your wonderful support! - Warmest wishes, Niro from Comfort Works

Posted 4 years ago

“We really love our Comfort Works slip covers! The color is fantastic and they fit great. It's not as tight a fit as the original IKEA cover, but I actually like it a bit looser. It makes the couch look comfy! Thanks Comfort Works! Job well done!”

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Posted 4 years ago

Hi Melody, so happy to hear you love your new slipcovers! We're always glad to know we can breathe some new life for some sofas. Thank you for dropping us a wonderful review :) - Warmest wishes, Niro from Comfort Works

Posted 4 years ago

“I ordered a navy Ikea ektorp replacement couch cover. Shipping was fast, and the quality is great! I spent a little more at Comfort Works than I could have on some other sites but the fabric quality and attention to detail was worth it. The fabric seems durable and of good quality, not cheap and thin, and the cover has better construction that the original Ikea cover. The navy color is slightly darker than the picture online but that is to be expected when looking at pictures of colors. I would order from Comfort Works again, great product!”

Helpful Report

Posted 4 years ago

Hi Alexi, glad to know you're happy with your slipcovers! Thank you for taking the time to write us a review to share with the team. With the colours, we always recommend customers to get fabric samples firstly, so you can see the actual fabric colour and texture in person, as it differs online on the website. Nonetheless, thank you for the wonderful support! - Best wishes, Niro from Comfort Works

Posted 4 years ago

“We are absolutely in love with our new covers from Comfort Works. The covers arrived as scheduled (approx 4-5 weeks after the order was placed). We ran into an issue with FedEx but Sulaica, in customer care, was on it as she noticed they hadn’t been delivered directly to our house. Not only did she alert me but she followed up to make sure the issue has been resolved within 24 hours. I had completely gotten to reach out to her to let them know they had! I was so impressed by their expediency and follow through with customer service. The covers look gorgeous and we couldn’t be happier. They definitely gave our affordable IKEA chairs a beautiful update!!”

Comfort Works 5 star review on 27th January 2021

Helpful Report

Posted 4 years ago

Hey Jennifer, Thank you so much for sharing your feedback with us. We're so glad that you were able to receive your slipcovers safely - they look so warm and inviting in your living space! We have relayed your kind words to Sulaica and we're sure it's going to put a smile on her face :) - Best wishes, Naomi at Comfort Works

Posted 4 years ago

“ordered a chair cover for a discontinued ikea product. the cover is thick, well made, great quality, and fit perfectly.”

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Posted 4 years ago

Hey there, thanks so much for the awesome feedback! Our seamstresses will be thrilled to know that you are happy with the slipcovers they made you :) - Best wishes, Naomi from Comfort Works

Posted 4 years ago

“My order arrived on time and the Ikea chair covers fitted very well. The only reason I've dropped a star (it would have been 1/2 a star if possible) is because some of the velcro strips didn't line up with those on the chairs. It wasn't too much trouble to take them off and move them though.”

Helpful Report

Posted 4 years ago

Hey, Lynda! Thanks so much for your kind words and honest feedback. We're so sorry to know about the velcro not lining up with your chair's original velcro placement --we definitely struggle with this at home too, but we're always looking for ways to improve our slipcovers! Thanks again for the insight and we look forward to serving you better :) - Best wishes, Naomi from Comfort Works

Posted 4 years ago

“Passt, schöner Stoff, sauber genäht”

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Posted 4 years ago

“Was made and shipped fairly quickly (much faster than Bemz to the US), and the slipcover fits perfectly. I got the cheapest cotton they offer and the quality is great! Really soft, and much better than Ikea fabric.”

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Posted 4 years ago

Hey Olivia, Thanks so much for the stellar review! We're so pleased to know that you're happy with your new covers :) Cheers! - Best wishes, Naomi from Comfort Works

Posted 4 years ago

“We have had our covers for a couple of months now and I wanted to wait to see how they performed to write a full and honest review. The ordering process was initially straightforward, we submitted the order and then found that the fabric we had selected was out of stock. We had to order new samples and reselect. We chose Everyday Tweed in Grey, which I will comment on more later. This was 3rd December 2019. Admittedly I dropped the ball on sending the measurements in a timely manner, and that extended the process. Unfortunately then COVID hit and slowed down the process, which is completely understandable. What is not though, is that when business appeared to resume, it would often take a week to get a response to emails or questions. All the while I was continuing to get marketing emails looking for more business. The response to one of my emails is that they were very busy with new orders, and I was now behind over 100 customers for production. I suggested at the time that perhaps they should slow down taking new orders if they could not cope with the orders they had. After considerable back and forward the measurements were confirmed on 24th June 2020. This is when I feel it all started to fall apart. I was repeatedly emailed to answer questions that I had already answered, or confirm things I had already confirmed. I would email for updates and receive no response at all from our assigned customer service rep, but then sign into chat and receive answers straight away from other people. It felt like a lot of excuses. On October 13th I was told I was 69th in the queue and it would be approximately another two to three weeks. On 28th October, I received a shipping confirmation from Fed-Ex, but to the wrong address. When we ordered our samples, Bermuda was not listed as a shipping location and we used a mail forwarder in Florida, but before placing the order for the covers, I specifically asked and had confirmed to me, that the covers would be shipped to Bermuda. Attempts were made to have the covers diverted to Bermuda but it was not possible. We paid an additional $250 to have them shipped to Bermuda. There was a token offer made of a contribution towards that shipping, but to be honest by that point, I was so annoyed and frustrated, I could not actually bring myself to reply to the email, and it didn't even amount to half of the additional shipping anyway. When we eventually received the covers in November 2020, I have to say, they initially fit perfectly and looked great and this went some way towards making the process worthwhile. However, in all honesty, barely three months later, the fabric is not performing well. The pilling is horrendous, to the point that I lightly shaved some of the cushions before we had friends over because it's embarrassing. We've now flipped them, but the other side is starting to look fluffy too so we will probably get another couple of months out of them. I feel strongly that the tweed fabric should have a pilling warning as some of the other fabrics do. If we had known this in advance we would have chosen another fabric. We paid $1900 (plus additional shipping) for covers that I think we will probably get six months out of. Meaning that we either have to buy more, or throw the sofas away. I'm not totally opposed to having more covers made, now that I know what to expect from the process and set my expectations lower, but hopefully in a fabric that performs substantially better.”

Helpful Report

Posted 4 years ago

Thank you for sharing your thoughts and feedback with us. We're disappointed to hear about the issues you've faced while ordering the covers and we've reached out to you by email to discuss more details about your order, and to see how we can make this up to you as well. Hope you'll be able to get back to us and sorry about the less-than-stellar experience that you've had with us. -Melvyn from Comfort Works-

Posted 4 years ago

“The cut and workmanship was good but the fabric (kino frost polyester) felt papery and thin and seemed to be worse quality than the Ikea original. Unfortunately we will not be keeping this. The customer service was very good.”

Helpful Report

Posted 4 years ago

Thank you for your feedback on the fabric and service. We see that you are currently in communication with our colleague, Omar. Hopefully, with his assistance we can come to an amicable resolution to the matter. We would sincerely recommend getting fabric swatches first before any major purchase. We hope with the suggestions offered by Omar, you would be able to revisit this review should we change your mind about the products :). Best, Samantha T. from CW.

Posted 4 years ago

“Wir haben neue Kunstlederbezüge für 2 Kramfors-Sofas (2er und 3er) bestellt. Das Anbringen der Bezüge war einfacher als befürchtet und das Ergebnis lässt sich wirklich sehen. Comfort Works bekommt 5***** für Service, Qualität, Kommunikation und Lieferung. Danke sehr”

Comfort Works 5 star review on 26th January 2021

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Posted 4 years ago

“Perfect fit. Love the color. I was surprised at the speed of delivery. Thank you. Will definitely be ordering again.”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“The slip covers were exactly as advertised. They fit my chairs perfectly. I am very happy with them ☺”

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Posted 4 years ago

Hey there! Thank you so much for the kind words. We are so happy you loved the Barkaby armchair slipcovers. :) Is there anything we could have improved on or anything we can do to help make the product/experience better? We'd love to get to know how to turn that 3 stars into 5 stars. Speak to us at info@comfortworks.com.au so we can help you out! x Ning from ComfortWorks.

Posted 4 years ago

“Package came nicely packed in a nice bag and seems to wear well on our couch pottery barn couch. The slip covers do run a little big but I’m sure will shrink once you wash them. Love the color and seems durable and soft!”

Helpful Report

Posted 4 years ago

Thank you for bringing this to our attention. While we are thankful for the support, we would like to review the slipcovers which you have mentioned run a tad bigger. Perhaps we could look into a solution for you? We'll be in touch via e-mail the soonest. Best, samantha T. from CW.

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,702 reviews