Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“La funda ha llegado perfecta . El color es precioso y está todo muy bien terminado.el equipo de comfort works ha sido muy amable.”

Comfort Works 5 star review on 20th January 2021

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Posted 4 years ago

“Covers were easy to order and came before we expected them to. Really well presented when we received and fit perfectly and have given new life to our old sofa, for a good price.”

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Posted 4 years ago

Thank you for your kind words! Our seamstress will be thrilled to know that you are happy with your new covers :) Best wishes, Naomi from Comfort Works

Posted 4 years ago

“無印のソファ。だいぶ前に買ったもので替えのソファカバーを無印でも注文できますが生地の種類が二種類・二色しかありませんでした。そんな時ネットで見つけたComfort Works。生地見本を送ってもらい、注文から1か月弱。ばっちり届いてさっそく使っています。無印のピッチピチのカバーとは違い、少し、ゆとりのあるパターンにしてもらったのでつけるのも楽々。少し、ゆとりがあるのがいかにもアメリカで見るソファっぽくて気に入っています。”

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Posted 4 years ago

“The fit is really good but feel I paid way too much for the quality of slipcover I received from Comfort Works. The fabric feels thin. My couch does not look high end with the slip cover.”

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Posted 4 years ago

Hi Bernice. Thank you for your feedback. We're sorry to hear that you didn't like the fabric on your slipcovers, despite getting the samples from us beforehand. We tested our Kino fabrics for durability and have found them suitable for high usage levels at home. If you prefer a thicker fabric, we do have our Classic Velvets and Madison that you might consider in the future. We do appreciate you for giving us a try and we hope your covers will still help protect and rejuvenate your sofa. -Melvyn from Comfort Works-

Posted 4 years ago

“Qualité et mesures de la housse canapé excellente, MAIS fabrication en Chine, donc délai de livraison non satisfaisant (4 dates annoncées successivement) et empreinte carbone trop importante”

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Posted 4 years ago

Bonjour Dulac, Merci pour votre retour. Je suis désolée d'apprendre que vous avez eu des retards dans votre livraison. Veuillez nous excuser pour le désagrément. Par ailleurs, j'espère que vous êtes satisfait de vos nouvelles housses! :)

Posted 4 years ago

“First experience of comfort works and ............it works!! I am thrilled with how the covers have transformed the sofa and the living room. I am intending to place an order for covers for the second sofa sometime very soon. Thank you Comfort Works.”

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Posted 4 years ago

Hi Joanne, we're glad you're happy with your new slipcovers! Thank you for your wonderful support and we can't wait to assist you again soon :) -Niro from Comfort Works

Posted 4 years ago

“Le tissus utilisé est vraiment de qualité. C'est une plus belle couleur et il est beaucoup plus doux que les tissus ikea. J'avais des doutes car je ne connaissais pas ce site avant mais le service après vente nous répond assez vite. Je recommande vraiment !”

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Posted 4 years ago

“Comfort Works was so easy to work with. They always responded to my emails quickly and gave very personalized answers to all my questions. My slipcover came sooner than I expected and it fits perfectly! We love it!!”

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Posted 4 years ago

Thank you, Krista! We appreciate the awesome feedback and will strive to work even harder at surpassing service standards :). Best, Samantha T. from Comfort Works.

Posted 4 years ago

“Excellent craftsmanship! The covers are beautiful but also expertly made. Great product!”

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Posted 4 years ago

Thank you! That is what we aim for :). Best, Samantha T. from Comfort Works.

Posted 4 years ago

“This sofa slipover is better than the original. The colour is also lovely, kind of chocolate brown. The customer service simply rocks, both in English and French.”

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Posted 4 years ago

Awesome, Sari! We do have a team of really cool agents working in the Customer Service team! They'd be delighted to know they are appreciated :). Best, Samantha T. from Comfort Works.

Posted 4 years ago

“The cover has transformed our rather tired looking sofa and we couldn't be happier. I was kept informed of the progress of the order throughout and loved the handwritten note enclosed with the delivery. The price was very fair considering it was made to order and shipped from a long way away from the UK. I would order from Comopfort Works again.”

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Posted 4 years ago

We're thrilled to be a part of your sofa transformation! Always exciting! Best, Samantha T. from Comfort Works.

Posted 4 years ago

“Good quality. I have the feeling to have a new sofa.”

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Posted 4 years ago

Thank you, Sarabia! We do aim to make quality goods to extend the lifespan of sofas around the world.Best, Samantha T. from Comfort Works.

Posted 4 years ago

“Really lovely customer service from Sulaica and Rachel and I am so happy with my white chair covers. My old chair now looks fresh and beautiful. Thank you very much.”

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Posted 4 years ago

Thank you, Katherine! We'll be sure to let Sulaica know she is much appreciated :). Best, Samantha T. from Comfort Works.

Posted 4 years ago

“Great purchase! Sofa covers looks amazing! Fit perfect! Easy to place. See picture. It even comes with a tag that indicates which slip is it . Love it ! Super happy with purchase. Thank you!”

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Posted 4 years ago

Thank you, Lola! We're glad those tags came in handy for you :) Just the little touches that we enjoy. Best, Samantha T. from Comfort Works.

Posted 4 years ago

“Thank you for helping my office and this old chair get a completely new, more beautiful life! The covers I ordered have truly made this IKEA piece a nicer, more luxurious, more-tailored-yet-cozier-at-the-same-time (well done doing all of that at once) presence. I was waffling about getting a new chair, and ordered your covers as a "maybe this will do for now" solution, yet as soon as I put the covers on, they became my new permanent solution. I love this chair now every day as my new favorite reading spot!!! Everyone else in my family loves it too… they now come and hang out in my office, on this chair now, although they never rarely did before. I LOVE THESE COVERS!!”

Comfort Works 5 star review on 16th January 2021

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Posted 4 years ago

Hi Sarah! Thank you for the photograph, it definitely looks awesome in your reading nook :). We like receiving feedback like this, makes the work the team does very rewarding! Best, Samantha T. from Comfort Works.

Posted 4 years ago

“引っ越しを機に処分しようと思っていたソファが生まれ変わりました。ステッチがあるデザインにしてもらったのでへたれていた背もたれも気にならなくなりました。”

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Posted 4 years ago

“We are very happy with the 2 beautiful chair covers that arrived this week. They fit perfectly and we love the colour!”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“I highly recommend Comfort Works Excellent quality fabrics and well made products which are delivered on time.”

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Posted 4 years ago

Thank you for sharing the good word :).

Posted 4 years ago

“Fulfilled all my expectations. Will definately be ordering from Comfort Works again.”

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Posted 4 years ago

Thank you! We look forward to serving you.Best, Samantha T. from Comfort Works.

Posted 4 years ago

“I’m very happy of my order . Thanks a lot . The new year has already well started . Congrats!”

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Posted 4 years ago

We're glad to be able to make your new year that much better :). Thank you. Best, Samantha T. from Comfort Works.

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,702 reviews