Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good fit, material not as expected but settee looks like new again Bit late on delivery but not surprised in the current COVID situation will reuse the bag it came in as a laundry bad 👍😊”

Comfort Works 5 star review on 16th January 2021

Helpful Report

Posted 4 years ago

Hi Myra, thank you for the honest feedback! We take note of your review and concern about the fabric and have notified one of our team members to reach out to you the soonest for further correspondence. We hope this helps. Best, Samantha T. from Comfort Works.

Posted 4 years ago

“I am beyond impressed with Comfort Works. The communication and attention paid to the me as a customer was thorough. The product arrived quickly and was exactly what I expected. The workmanship on the slip overs for my 3 seater couch and love seat is great. Highly recommend this company.”

Helpful Report

Posted 4 years ago

Thank you for the awesome feedback! We'll be sure to share this with your agent. Niro :). Best, Samantha T. from CW.

Posted 4 years ago

“I love them, they are perfect and the material is substantial! I have one problem. I am trying to navigate thru the myriad of prompts on your web page to find out if you can make covers for my ikea 2 seat Ektorp. Please help me process this new order.”

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Posted 4 years ago

Hi Fred! Thank you for the feedback! We'll reach out to you via e-mail the soonest. Best, Samantha T. from CW.

Posted 4 years ago

“Love the fabric I picked! The fit for the back pillow was a bit on the small side for the Karstad chair. I managed to jam the pillow in there, but it would look better if the cover was a bit bigger and had the unique shape of the pillow.”

Helpful Report

Posted 4 years ago

Thank you for the feedback! We noticed you mentioned the back cushion was a tad small, that doesn't sound right :(. We'll be in touch with you via e-mail regarding the cushion's fit. Best, Samantha T. from Comfort Works.

Posted 4 years ago

“Very efficient service, despite how far away we are! Samples arrived quickly, order processed and delivered quickly, even though it was over Christmas and the New Year. Delighted with the finished cover”

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Posted 4 years ago

Thank you :).

Posted 4 years ago

“Great experience! My covers are exactly as I hoped. The service was quick and super attentive. I'll definitely be back!”

Helpful Report

Posted 4 years ago

We're thrilled to hear that! We strive to meet the quality of service you would expect to receive and look forward to serving you again.

Posted 4 years ago

“hat alles super geklappt, kompetenter Kundenservice”

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Posted 4 years ago

Dankeschön!

Posted 4 years ago

“looks exactly as pictured and arrived within the estimated time frame. love my new velvet green sofa cover!”

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Posted 4 years ago

We're glad to hear that, Deborah!

Posted 4 years ago

“I read all the reviews on this company before ordering . Easy to order, great fabrics and color options, fits perfectly, very happy with the product. Well worth the wait! Out of the box on my chair few wrinkles, fits better than the replacement cover that Ikea sells!”

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Posted 4 years ago

Awesome, Julie! We're glad that customers have been very supportive during the busier periods and are all satisfied with the products :).

Posted 4 years ago

“We ordered a cover for our Ikea Hagalund sofa via internet without really knowing what the result would be... it was a five star experience ! Ordering was easy, great customer service, we were regularly updated during the delivery delay, the delivery was made as scheduled and this was just before Christmas ! The velvet we chose is lovely to touch and the different pieces fit perfectly. The only personal wish we could have is to have more choice in colours. Thank you for what you do - you certainly saved another sofa !”

Helpful Report

Posted 4 years ago

Thank you! We are always looking to expand the fabric ranges and have just launched an 'Everyday Linen' range :). You could remain updated on new additions by subscribing to the newsletter or even checking out the website or social media channels ever so often!

Posted 4 years ago

“I received my new covers for our Ikea Standmon chairs and footstools (received to the Netherlands) this week. I cant even explain to you how pleased I was with them. The finish looks very professional and now they look and feel great (I got green velvet, feels so nice). It makes such a difference to how I now feel about my colour mismatched, damaged and dirty old chairs. I now am proud to have them in my living room! Now I am looking around thinking what else I can cover :-) I have a toddler so I am sure we will have more spills and I am hopeful that the covers wash well (are there any cleaning guidelines to refer to, for the different types of fabrics?) Once shipped the shipping was fast, just had to wait the already specified time for the covers to be made, which I think was 5weeks. It was worth the wait though. Being able to buy new covers that work is really good for the environment too... to avoid throwing away and buying new. Here are a few pics to help people see how these covers work on the chairs. Thank you Comfort Works.”

Comfort Works 5 star review on 14th January 2021

Helpful Report

Posted 4 years ago

Thank you, Lucy! It always makes the team's day when we come across such kind words. We definitely aim to be eco-friendly, and have a zero-waste program where scraps of fabrics are all upcycled :). The velvets are indeed durable, you can refer to the fabric care details here: https://comfort-works.com/en/content/fabric-details-care-guide-73/. As for other furniture you wish to slipcover, you may always send us photographs and we'll get back to you!

Posted 4 years ago

“We ordered armrest protectors for our IKEA couch and both the quality of the manufacture and that of the material was beautiful. Very happy with our purchase.”

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Posted 4 years ago

Thank you! That is what we aim for :).

Posted 4 years ago

“We just received our cover and couldn’t be happier with the color and material. Shipping was quick and easy and it made it all the way to Israel with no issue. Would highly recommend comfortworks!”

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Posted 4 years ago

Thank you! That's awesome to hear.

Posted 4 years ago

“These slipcovers look way better than what’s offered at IKEA. Great quality and fit. Very stylish. I’m going to order another so I can switch it up every once in a while. Such a great resource to get extra mileage out of my furniture.”

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Posted 4 years ago

Thank you, Tracey! We'd be glad to serve you again :).

Posted 4 years ago

“The slip covers came really well packed in a nice bag and every piece fit the IKEA kivik we’ve had for about 5 years. Thank you Comfort Works for the amazing work that you do!”

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Posted 4 years ago

Thank you for the warm feedback :). That canvas bag is designed to be reused! You could store other items in it. We do our part for the environment.

Posted 4 years ago

“I’m definitely glad that I found comfort works I’ve had this ikea sofa bed that has long been discontinued and started to show it’s age so I started looking through google and came across comfort works and when I was able to find my long discontinued couch I was pleased, this purchase definitely changed the appearance of the room and gave life to this couch that I’ve had for years”

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Posted 4 years ago

That's awesome to hear! The team is always happy to know we saved yet another sofa :).

Posted 4 years ago

“Je suis sincèrement ravie de ma nouvelle housse. Démonter tous les pièces du canapé demande beaucoup d'énergie mais vos housses se positionnent parfaitement. Quelle belle satisfaction ! Me voilà avec un nouveau canapé à l’abri des griffes de nos deux amours 😉 Un immense merci à Comfort Works et son équipe à l'écoute!”

Comfort Works 5 star review on 13th January 2021

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Posted 4 years ago

Merci beaucoup pour vos commentaires Marie-Christine! Nous sommes ravis que vous appréciez vos nouvelles housses de canapé! Il ne reste plus qu'à en profiter (avec vos chats) :)

Posted 4 years ago

“The price is certainly worth the quality! I excitedly threw on the covers for our IKEA Ekebol as soon as they arrived and I'm thrilled with the color and fit. These are more thoroughly made than the original IKEA covers in my opinion! We're a multi-cat household and these covers are much stronger against snagging claws. The ordering process was simple and delivery was faster than we expected. All-in-all, a great experience.”

Helpful Report

Posted 4 years ago

Hi Sasha! Thank you for taking the time to share :) Should you like to look into slipcovers in the future, perhaps you could order a few swatches of the Claw-proof Velvets and give those a go? You might find that it would be just the fabric you needed in a multi-cat household!

Posted 4 years ago

“Everything about the process was perfect. From getting the fabric swatches, to using the website, to the delivery, to how great the covers fit, it was a 5 star experience all around. Great company. Will definitely use them again.”

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Posted 4 years ago

Thank you, Mark! We look forward to serving you again! Best, Samantha from Comfort Works

Posted 4 years ago

“I had ordered some fabric samples sometime ago but couldn’t decide on a color. I finally decided to order a new slipcover for my 20 year old Ektorp loveseat sofa bed this past December 2020. I happened to see a video made by Comfort Works recently about choosing velvet for pet friendly homes. This video was very helpful in helping me make up my mind of fabric type and color. So I ordered Velvet “Storm”. My product took 6+ weeks to arrive which was exactly what I was told to expect. The cover fit perfectly and the velvet fabric is so soft and luxurious! I’m actually planning on updating the decor and paint in the room now! Our family is very pleased with our Comfort Works slipcover ❤️! And what is fantastic is that I paid in Canadian currency so there were no surprise duty or import fees, just pay the tax to the delivery courier before delivery. (Taxes approximately 40$)”

Helpful Report

Posted 4 years ago

Oh my gosh, Vanessa! Thank you for the kind words and the before and after photographs. Definitely an upgrade we are thrilled to be a part of :). We appreciate your patience during the busy period. Best, Samantha from Comfort Works.

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,702 reviews