We have had our covers for a couple of months now and I wanted to wait to see how they performed to write a full and honest review. The ordering process was initially straightforward, we submitted the order and then found that the fabric we had selected was out of stock. We had to order new samples and reselect. We chose Everyday Tweed in Grey, which I will comment on more later. This was 3rd December 2019. Admittedly I dropped the ball on sending the measurements in a timely manner, and that extended the process. Unfortunately then COVID hit and slowed down the process, which is completely understandable. What is not though, is that when business appeared to resume, it would often take a week to get a response to emails or questions. All the while I was continuing to get marketing emails looking for more business. The response to one of my emails is that they were very busy with new orders, and I was now behind over 100 customers for production. I suggested at the time that perhaps they should slow down taking new orders if they could not cope with the orders they had. After considerable back and forward the measurements were confirmed on 24th June 2020. This is when I feel it all started to fall apart. I was repeatedly emailed to answer questions that I had already answered, or confirm things I had already confirmed. I would email for updates and receive no response at all from our assigned customer service rep, but then sign into chat and receive answers straight away from other people. It felt like a lot of excuses. On October 13th I was told I was 69th in the queue and it would be approximately another two to three weeks. On 28th October, I received a shipping confirmation from Fed-Ex, but to the wrong address. When we ordered our samples, Bermuda was not listed as a shipping location and we used a mail forwarder in Florida, but before placing the order for the covers, I specifically asked and had confirmed to me, that the covers would be shipped to Bermuda. Attempts were made to have the covers diverted to Bermuda but it was not possible. We paid an additional $250 to have them shipped to Bermuda. There was a token offer made of a contribution towards that shipping, but to be honest by that point, I was so annoyed and frustrated, I could not actually bring myself to reply to the email, and it didn't even amount to half of the additional shipping anyway. When we eventually received the covers in November 2020, I have to say, they initially fit perfectly and looked great and this went some way towards making the process worthwhile. However, in all honesty, barely three months later, the fabric is not performing well. The pilling is horrendous, to the point that I lightly shaved some of the cushions before we had friends over because it's embarrassing. We've now flipped them, but the other side is starting to look fluffy too so we will probably get another couple of months out of them. I feel strongly that the tweed fabric should have a pilling warning as some of the other fabrics do. If we had known this in advance we would have chosen another fabric. We paid $1900 (plus additional shipping) for covers that I think we will probably get six months out of. Meaning that we either have to buy more, or throw the sofas away. I'm not totally opposed to having more covers made, now that I know what to expect from the process and set my expectations lower, but hopefully in a fabric that performs substantially better.