Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Der Bezug passt prima. Lieferung und Statusverfolgung gut. Alles okay, empfehlenswert !”

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Posted 4 years ago

Jederzeit gerne wieder!

Posted 4 years ago

“Comfortworks by far has the best customer service out of any company I've had to deal with. My slipcover had to be custom made as it is a PB sleeper sofa. They ensured my measurements were correct and kept me updated throughout the process. The fabric is an exact match to the sample that I ordered and fits perfectly. I'll definitely be a repeat customer.”

Comfort Works 5 star review on 20th April 2021

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Posted 4 years ago

Hi Chevaun, thank you for taking the time to write us a review. Omar would be very pleased to see you're happy with your slipcovers as well. Thanks again for the wonderful support! :) - Niro from Comfort Works

Posted 4 years ago

“I will always highly recommend using Comfort Works for slipcovers. I ordered a slipcover for my Pottery Barn Pearce sectional and it fits like a dream. It is absolutely perfect. Omar was wonderful to communicate with. He updated me every four weeks after my slipcover was in production. I will be ordering from you guys again! I couldn’t recommend Comfort Works enough!”

Comfort Works 5 star review on 19th April 2021

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Posted 4 years ago

Hi Bethany, thank you so much for taking the time to write us a review. Omar would be very pleased to hear you're happy with your new slipcovers. They look amazing! Thanks so much for your wonderful support :) - Niro from Comfort Works

Posted 4 years ago

“good products and excellent service”

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Posted 4 years ago

Hi Sven, thank you for your review. Happy to hear you're satisfied with your new slipcovers and our service overall. Appreciate the support! :) - Niro from Comfort Works

Posted 4 years ago

“Unser Vaxholm Ikea Sofa sieht aus wie neu dank der Sofabezüge von Comfort Works. Die Passform ist gut und hat unserer Erwartungen voll erfüllt. Kontakt und Abwicklung war super.”

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Posted 4 years ago

Besten Dank für die Rückmeldung, es freut uns sehr, dass du zufrieden mit den Bezügen bist!

Posted 4 years ago

“These are the most wonderful slipcovers I have ever seen!!! They are EXTREMELY well made!! I certainly will promote your fine work to everyone I know. Thank you!! However, I ordered the wrong color and the wrong design. How do ai return these and order the correct ones? Thank you again”

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Posted 4 years ago

Hi there, Thank you for the kind words and we really appreciate the feedback! We've reached out to you via email regarding your order issue and hopefully we'll be able to resolve this for you :) Warm Regards, Jun Lin from Comfort Works

Posted 4 years ago

“My new sofa bed cover came on time and was a perfect fit. Love the fabric I picked with help from ordering samples which was all very easy. I appreciated the helpful emails and personalized note from Rachel as well. Would order from Comfortworks again for sure.”

Helpful Report

Posted 4 years ago

Hi Kerri, thank you for taking the time to send us a review and the experience you went through with us. Happy to hear they were helpful and that you're satisfied with your new slipcovers. Appreciate the wonderful support! :) - Niro from Comfort Works

Posted 4 years ago

“La tela del sofá es bonita, pero estoy muy decepcionada por 2 motivos: 1) compré una funda clawproof antimascotas y mi gato desde el primer día arañó la tela como si se tratara de una tela normal. De haberlo sabido, hubiera pedido otro color, ya que la clawproof tiene menos opciones. 2) en la web dice que garantizan el ajuste perfecto de la funda, y en mi caso, la funda queda demasiado holgada y nada ajustada, formando pliegues. Les escribí para contarles el problema y me pidieron que les enviara fotografías, cosa que hice hace ya 2 semanas y aunque he vuelto a contactarles solicitando una respuesta, ahora no me contestan. Por el precio de la funda + los gastos posteriores de aduanas y aranceles de Fedex, me hubiese salido por el mismo precio un nuevo sofá de Ikea.”

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Posted 4 years ago

Nuestro agente de atención al cliente en español ya se encuentra en contacto contigo para solucionar este problema. Agradecemos tu paciencia ya que solamente tenemos un hispanohablante en nuestro equipo al momento, pero queremos asegurarte que te daremos una solución. Los gastos de aduana y aranceles de FedEx no cuentan en el costo de las fundas realmente ya que los reembolsamos siempre, por favor envíanos una foto de tu factura de los impuestos a info@comfortworks.com.au y te reembolsaremos.

Posted 4 years ago

“Fabric sample service was efficient and very useful when deciding on fabric style and colour. Good updates throughout the process on order progress. Covers looks good and fit perfectly. Good customer service.”

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Posted 4 years ago

Hi Emily, nice to hear from you again and thank you for taking the time to write us a review. Our seamstresses will be pleased. Thanks for the support! :) - Niro from Comfort Works

Posted 4 years ago

“Excelente mui lindo y súper bien”

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Posted 4 years ago

“Beautiful”

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Posted 4 years ago

Hi Colleen, thank you for your review and support! :) - Niro from Comfort Works

Posted 4 years ago

“My covers fit perfectly and look great. I was surprised that you were able to pack eight covers into such a small box for shipping.”

Comfort Works 5 star review on 17th April 2021

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Posted 4 years ago

Hi Richard, thanks for dropping us a review. Your slipcovers look great and happy to hear your experience with us is a positive one. Thank you again for choosing us and for the support :) - Niro from Comfort Works

Posted 4 years ago

“Great quality and fit our Ikea pullout bed and stools great.”

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Posted 4 years ago

Hi Kerry, thank you for taking the time to write us a review. Happy to know you're satisfied with your new Lycksele and Solsta slipcovers! Thank you for the wonderful support :) - Niro from Comfort Works

Posted 4 years ago

“I ordered cushion covers for box seats I built. The staff was very helpful in getting the measurements right. The covers arrived much quicker than expected. They fit beautifully. Overall, I’m pleased with the results!”

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Posted 4 years ago

Hi Mary, thank you for your review. Naomi would be pleased to hear everything went well and that you are happy with your new bench cushion cover. Thanks again for the support! :) - Niro from Comfort Works

Posted 4 years ago

“My cover arrived on time and looks great. It was very easy to put on and I’m impressed with the quality. I’ll order from them again.”

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Posted 4 years ago

Hi Michelle, thank you for taking the time to write us a review. Your new slipcovers look great. Thanks again for the support! :) - Niro from Comfort Works

Posted 4 years ago

“I was very skeptical about ordering a slip cover for my couch as it is a sleeper sofa. Comfortworks sent me diagrams and had me measure to ensure a perfect fit. They double checked my measurements and emailed me to have me double check. Shipping was faster than expected but still took a while as they had to custom make it. I am so incredibly happy with my decision to purchase from this company. I haven't put the whole cover on yet but the grey is what I purchased for my pb comfort square arm sleeper sofa”

Comfort Works 5 star review on 15th April 2021

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Posted 4 years ago

Hi Chevaun, thank you for taking the time to write us a review. The Kino Charcoal slipcovers look great on your cushions so far! Thank you for taking a leap of faith with us to rejuvenate your sofa. We appreciate it! :) - Niro from Comfort Works

Posted 4 years ago

“Exceeded expectations from a quality, aesthetic and ease of application point of view. Great product.”

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Posted 4 years ago

Hi Lukas, thank you for writing us a review. Glad you loved our slipcovers as we did making it for you. Thank you again for the wonderful support! :) - Niro from Comfort Works

Posted 4 years ago

“Amazing slip cover, great fabric, well put together, fits well, love it!”

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Posted 4 years ago

Hi Anna, thank you for writing us a review! We're happy to hear you love your new slipcovers :) Thanks again for your support! - Niro from Comfort Works

Posted 4 years ago

“Very attentive staff. They noticed I placed different style of covers for my sofa and footstool and took the trouble to contact me to clarify. Much appreciated.”

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Posted 4 years ago

Hi Han San, thanks so much for the support and for choosing us once again! It was lovely speaking with you. We hope you love your new slipcovers as much as we did making them :) - Niro from Comfort Works

Posted 4 years ago

“Love the covers! They fit perfectly. They look amazing and feel so comfortable. We got the claw proof covers and the animals love them as well. They prefer sleeping on them to anywhere else!”

Comfort Works 5 star review on 14th April 2021

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Posted 4 years ago

Hi Debi, happy to know not just you, but our little friends love them as well! Thanks so much for sharing this with us. We definitely appreciate the wonderful support :) - Niro from Comfort Works

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,702 reviews