Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,683 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

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“Satisfaction à 100% : produit, livraison et communication. Super ravie”

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Posted 3 years ago

“Slipcovers are lovely and made my years old IKEA couch look like new! I have yet to wash them so will add info once I do - the main attraction was being able to put them in the washing machine since I have a toddler. I love the orange color we ordered. Very high quality product.”

Comfort Works 5 star review on 7th February 2022

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Posted 3 years ago

Hey there, Alexandra! We can't thank you enough for leaving us such a stellar review - your Karlstad looks amazing. We're so happy to hear that you're enjoying your new covers. Have a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“Pedí un repuesto de fundas de Maison du monde y maravilloso. Calidad, empaquetado, tiempos y calidad precio Encantada de la Experiencia desde el momento de empezar a elegir. Un 10%”

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Posted 3 years ago

“The cover is great! We were thinking about buying another one for an another Ikea chair because this company is a excellent and affordable service that gives a second life to the furnitures.Great customer service also! We ordered some samples with the cover (for the other chair) and somebody contacted us right away to make sure everything was okay and if ordering the first cover was not in fact an error! Would recommend again!”

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Posted 3 years ago

Hey there! Thank you so much for leaving us such a stellar review. We're so happy to hear that your experience with us was a good one and that you're enjoying your Norsborg's new look. Thank you again for your continued trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“From start to finish the process was kind, courteous and oh so easy! Samples requested were sent promptly, email responses were quick and the products arrived PERFECT”

Comfort Works 5 star review on 3rd February 2022

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Posted 3 years ago

Hey there, Kim! We can't thank you enough for leaving us such a great review. We're so happy to hear that your experience with us was nothing short of pleasant. Thank you again for all your support and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“I could not be happier with my slip cover purchase. Great company! HIGHLY RECOMMEND!”

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Posted 3 years ago

Hey there, Nina! We can't thank you enough for your kind words. We're so happy to hear that you're enjoying your new covers. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“Comfort works is very detailed and thorough making sure everyone’s individual order is exactly accurate.”

Comfort Works 5 star review on 2nd February 2022

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Posted 3 years ago

Hey there, Mechelle! Thank you so much for leaving us such kind words. We're ecstatic to hear that you're enjoying your PB Basic's new look. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“Great experience shopping with comfort works. The cover is a great fit and the fabric is of good quality. Over all I am very pleased with my purchase. I highly reccomend.”

Comfort Works 5 star review on 1st February 2022

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Posted 3 years ago

Hey there, Brenda! Thank you so much for leaving us such a stellar review. We're so happy to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your covers and we wish you an amazing day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“They don't honor their return policy and sometimes their covers don't fit right. I would avoid the items with the trim because it just won't fit your sofa correctly and they won't exchange or refund you if it looks bad. Also, their images on their website do not accurately reflect the look of the sofa. The customer service policy has been a horrible experience. Literally, the worst I've ever experienced. Not the CS agent's fault as she's just doing her job.”

Helpful Report

Posted 3 years ago

Hey Jonathan! We're bummed about not being able to help you resolve the issues you had with your slipcovers. Yes, we can't accept returns or exchanges due to the covers being made-to-order based on your style plus fabric combination, hence our approach to offering the replacements instead (which we had attempted to do so). We totally understand if you're still unhappy about this, but we'd like to keep the options (to fix your slipcovers) that were previously discussed with our customer experience agent open. Do reach out to us if you'd like to consider this again. -Melvyn from Comfort Works-

Posted 3 years ago

“Great job we reveived it and it is just perfect The color, the material exactely what we excepected💙”

Comfort Works 5 star review on 31st January 2022

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Posted 3 years ago

Hey there, Pascale! Thank you so much for your kind words - your Kivik is looking absolutely amazing. We're so happy to hear that you're enjoying your new covers. Have a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“Arrived quickly. Well put together - attention to detail. I found it lighter fabric than expected and did not appear the same color as on the website. I ultimately wish I had cancelled the order in the 24 hour window but could find now way of doing that on the website (although it was mentioned in the confirmation). With the cost associated with the return I think I’ll live with the cover for now.”

Helpful Report

Posted 3 years ago

Hey Jesse! Bummed to hear that the fabric you got didn't quite meet your expectations. We do recommend our customers order some fabric samples first before buying the actual covers so that they can nip these types of colour and texture issues in the bud. Unfortunately, different devices and screens display colours differently, so having the physical fabric sample in person would be the best way to ensure what you see is what you would eventually get. Hope this helps! -Melvyn from Comfort Works-

Posted 3 years ago

“Great service, great product - exactly as in the picture, well-made and fits perfectly, arrived quickly, thank you”

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Posted 3 years ago

Hey there, Trish! Thank you so much for all your kind words. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover and have a fantastic day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“The slipcovers for our Ektorp sofas are excellent. They arrived very quickly, were very easy to install , fit really well and look great. We have already (and will continue to) spread the word about ComfortWorks.”

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Posted 3 years ago

Hey there, Geoff! We can't thank you enough for your kind words. We're over the moon to hear that you're enjoying your Ektorp's new look. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“I have a pottery barn couch and had been holding off ordering a new slipcover as the costs started at $1,000 and went up. I found Comfort Works through a google search and decided to order a new slipcover for my couch through them. I received it in less than 2 weeks and absolutely LOVE it! The packaging was beautiful and the fabric is so nice and it is very well made. I am planning on ordering another slipcover in the coming months. Absolutely recommend Comfort Works! Great quality and affordable.”

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Posted 3 years ago

Hey there! Thank you so much for leaving us such a great review. We're so happy to hear that you're enjoying your new covers. Thank you again for all your trust and we wish you a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“We ordered the cushion covers for the Muji living dining sofa chairs and could not be more disappointed. The covers do not even fit the cushions...the fabric feels cheap and the colour does not match what is advertised on the website. We have requested a refund and will not be making any future purchases from this site.”

Helpful Report

Posted 3 years ago

Hi Matthew, thank you for bringing this to our attention. Please note that our agents have received your ticket and will be reviewing the matter before reverting to you with the next steps. Rest assured we will be working through the issue with you as soon as possible. Thank you.

Posted 3 years ago

“La calidad de las fundas me ha dejado muy sorprendida. No es un apaño temporal como las otras fundas del mercado. Son como una segunda piel del sofá. Estoy muy contenta. Me encantan!”

Comfort Works 5 star review on 26th January 2022

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Posted 3 years ago

“Wow Wow Wow! I love these covers! I got the brushed cotton in white for my Crate and Barrel Willow queen-size sleeper sofa and they're amazing! They were saggy the first time I put them on, but after washing and drying them, they fit perfectly! They are better and much softer than the original C & B covers and for a cheaper price! The C&B wait time was 26 weeks for new covers and Comfort Works delivered in less than 3! These are amazing and I will recommend Comfort Works to everyone! Customer Service is super helpful and informative too!”

Comfort Works 5 star review on 25th January 2022

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Posted 3 years ago

Hey there, Rebecca! Thank you so much for leaving us such a great review. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your covers and for all your support! :) - Mira from Comfort Works

Posted 3 years ago

“Las fundas perfectas, con una caida y hechura muy buena. Su calidad es dificilmente mejorable al igual que su tacto y vista.”

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Posted 3 years ago

“Completely transformed our Ikea Friheten sofa! My husband and I are at the stage in life where we're trying to "graduate" from Ikea. However, as expats living abroad we can't quite invest in furniture. Comfort Works is the perfect solution! I was so impressed with the speed of each of the steps. We first ordered 8 fabric swatches (arrived in less than a week). The swatches are clearly labeled along with fabric features (such as "Cat Friendly" - we have two cats! They like to scratch furniture, so this is important to note..) Once we placed our order, it arrived in less than 2 weeks. Super fast! Not only that, it was super easy to put on. The fabric is so soft and comfortable. A huge upgrade! It's barely recognizable as "THE IKEA SOFA BED" and rather looks like a custom sofa. For reference we purchased the 'Performance Weave Stone' fabric. It's breathable, soft and luxe!”

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Posted 3 years ago

Hey there, Reid! We can't thank you enough for leaving us such a thoughtful review. We're so happy to hear that you're enjoying your Friheten's new look and feel. Thank you again for choosing us and we wish you a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“DO NOT BUY FROM THEM! Their slipcovers are see-through! I was trying to get my dark grey couch covered with a white slipcover, but oh no!! The company would only offer a 75$ refund which is more than insulting when you have spent over 900$ for it. I will file a dispute on paypal and hope ill get refunded”

Helpful Report

Posted 3 years ago

Hi Phébiola, thank you for your feedback, and for taking the time to write us a review. We see that you're in touch with our customer experience team, and as explained, our Pure Linen fabrics are slightly thinner than other fabrics due to its natural properties. While you purchased samples beforehand, we strongly advise that customers test the fabric on the sofa itself for a better idea of how it would look and feel. Per our email, we are unable to proceed with replacements without the photographs requested. If you'd like to pick this back up, we hope to hear from you via e-mail the soonest so our agents can get the process started. Thank you.

Posted 3 years ago

Comfort Works is rated 4.8 based on 4,683 reviews