Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,688 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Obsessed! The vegan leather is beautiful and buttery, already planning to order more! Shipping was also much quicker than expected. Thank you!!”

Helpful Report

Posted 3 years ago

Hey there, Caitlin! Thank you so much for the kind words. We're thrilled to hear that you're enjoying your Poang's new look and feel. Thank you again for trusting us with your covers and for all your continued support! :) - Mira from Comfort Works

Posted 3 years ago

“Covers fit perfectly, fabric is soft and beautiful, our cat ruined the original upholstery, I selected the scratch proof velvet in hopes that it will hold up, purchasing covers was half the price of a new sofa, very happy to extend the life of our sofa!”

Comfort Works 5 star review on 19th January 2022

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Posted 3 years ago

Hey there, Sarah! We can't thank you enough for leaving us such a wonderful review. We're so happy to hear that you're enjoying your Sven's new look. Thank you again for trusting us with your covers and we wish you a great day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“We are very happy with our covers. They fit well and are great quality. Customer service was friendly and helpful. I've already recommended Comfort Works to several friends and family.”

Comfort Works 5 star review on 18th January 2022

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Posted 3 years ago

Hey there, Christiana! We can't thank you enough for leaving us such an amazing review - your West Elm sofa is looking absolutely stunning. We're thrilled to hear that you're enjoying your new covers. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“I ordered a custom sofa cover and I’m very pleased with the results! The moment I opened the package, I could feel the quality and see the attention to detail that went into creating the final piece. For reference, my sofa has no arms or cushions and is upholstered with vegan leather. I chose a single-piece option with a long skirt and plain seams in the Texture Weave fabric (Storm). The fabric swatch samples were a great idea and having them in my hands really influenced my decision. The ordering process was smooth and customer service was helpful and pleasant. Omar answered all my questions while providing check-ins and updates along the way. International shipping was about 2 weeks, which is super quick considering it was over the holidays and general delays due to varying lockdown situations. I appreciate the care in both service and product, and would highly recommend them. Don’t forget to support small businesses, even if they’re not in the same country as you!”

Comfort Works 5 star review on 17th January 2022

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Posted 3 years ago

Hey there, Rachel! We can't thank you enough for leaving us such a stellar review - your sofa is looking fantastic. We're so happy to hear that you're enjoying your new covers and that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“We are very happy with the product. Perfect fit and very good quality. Feels like we have a brand new couch. Can highly recommend choosing Comfort Works.”

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Posted 3 years ago

Hey there, Weber! Thank you so much for leaving us such a great review. We're so happy to hear that you're enjoying your Karlstad's new look and feel. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“Just wanted to drop a note to say that I am very happy with my order. It was shipped quickly and arrived before I thought it would. The materials are spot on and fit perfectly. I will definitely recommend you to family and friends. Thank you!”

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Posted 3 years ago

Hey there, Ken! Thank you so much for your kind words. We're over the moon to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover and we wish you a fantastic day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“Great products...and arrived really fast, too. We put new upholstery on all of our existing IKEA furniture. Great fit, great quality.”

Comfort Works 5 star review on 13th January 2022

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Posted 3 years ago

Hey there, Tristan! We can't thank you enough for leaving us such a wonderful review - your Karlstads are looking fantastic. We're over the moon to hear that you're enjoying your new covers. Thank you again for all your continued support and we wish you an amazing day ahead! :) Mira from Comfort Works

Posted 3 years ago

“Customer service was excellent, ordering was easy. My only complaint is the fit is a little loose on the pillows even after washing and drying. The 4 star is for that , regarding the company they are 5 star. By the way , the price was 1/2 what I would have been Charged if ordering from a Rowe furniture dealer.”

Helpful Report

Posted 3 years ago

Hey there! Thank you so much for leaving us such a great review. Regarding the fit issue, please write in to us via email at info@comfortworks.com.au with your order number (CW-xxxxx) and we'll be able to review the fit and see how we can help from there - speak soon :)

Posted 3 years ago

“I loved my slip covers. I only ordered one for one section to make sure they fit and were well made. They were, so I ordered covers for the rest of my Pottery Barn sectional.”

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Posted 3 years ago

Hey there, Steven! Thank you so much for the kind words. We're so happy to hear that you're enjoying your PB Comfort's new look and feel. Thank you again for your continued support and have a great day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“Excellente qualité de tissu, je suis ravi de mon choix. Mon canapé s'est offert une seconde vie !”

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Posted 3 years ago

“Thank you for the quick delivery of my new sofa cover! Color and quality are very good, it fits perfectly. What a sustainable alternative to buying a new sofa. ❤️”

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Posted 3 years ago

Hey there! Thank you so much for leaving us such a great review. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“Great customer service. Great product. Will definitely use them again. My couch has a second life!!”

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Posted 3 years ago

Hey there, Emily! Thank you so much for the kind words - we're ecstatic to hear that you're enjoying your Ektorp's new look. Have a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“After searching the whole internet for a covers for my IKEA sofa I found it only with them. Deliver quite fast (two weeks) which is reasonable for international delivery. Material is really good and as described. Size and is perfect and exactly like the original. Color is almost the same as the original also. Happy with their service and I Already placed my second order. Keep up the good work 👍”

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Posted 3 years ago

Hey there, Ehab! Thank you so much for leaving us such a stellar review. We're so happy to hear that you're enjoying your Vallentuna's new look. Thank you again for your continued support and have a great day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“We are so pleased with our new slipcovers from Comfort Works! We purchased a Pottery Barn Basics sleeper sofa, chair and ottoman and slipcovers many years ago. When it was time to replace them, we were stunned at the high cost from the original company. We found the Comfort Works site and were impressed with the reasonable prices. I ordered fabric samples and once we made our choice, we began the measurement process. Many measurements and photos are requested to ensure a great fit. Several weeks later, the slipcovers were delivered and when we put them on, we were amazed at the absolutely perfect fit- much better than the originals! I would highly recommend Comfort Works for their quality slipcovers and stellar customer service (thanks,Omar)!”

Comfort Works 5 star review on 10th January 2022

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Posted 3 years ago

Hey there, Grace! We can't thank you enough for leaving us such a great review - your PB Basics are looking fantastic. We're over the moon to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your covers and we wish you a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“Great slipcover that fits our PB Classic sectional perfectly!! Great workmanship, price and fast delivery at 1/3 price of the original. Wouldn't order from anyone else!”

Comfort Works 5 star review on 8th January 2022

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Posted 3 years ago

Hey there, Caryn! Thank you so much for leaving us such a glowing review - your sectional is looking absolutely fantastic. We're so happy to hear that your experience with us was nothing short of pleasant. Thank you again for all your support and we wish you a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“Comfort Works saved me from buying a new couch. My Karlstad covers were wearing out from frequent washings so I started looking at new furniture. However, there was nothing wrong with my current couch. I decided to just reconfigure it by adding a chaise piece and ordering a new cover for the whole thing. Half as much as new couch would cost me and there was nothing wrong with the main parts of my current couch. Order arrived in only 4 weeks and the fabric we choose is amazing. I am loving the whole new look in my living room. I also love that these covers are quite as tight as the originals which makes my couch more comfortable because there is a tiny bit of give. The original covers made it extra firm.”

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Posted 3 years ago

Hey there, Kate! We can't thank you enough for leaving us such a thoughtful review. We're over the moon to hear that you're enjoying your Karlstad's new look. Thank you again for trusting us with your slipcovers and we wish you an amazing day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“I’m 100% satisfied, it’s as if I bought a new sofa!!”

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Posted 3 years ago

Hey there, Moiroud! Thank you so much for the kind words - we're stoked to hear that you're enjoying your new covers. Thank you again for trusting us with your covers and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“Tout est parfait, merci egalement pour la rapidite de livraison”

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Posted 3 years ago

“Arrived in record time and fit perfectly. The cat is yet to test out the claw proof material but I’m sure it only a matter of time! Would highly recommend as it was difficult to locate a cover for my chair anywhere else online.”

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Posted 3 years ago

Hey there, Lisa! Thank you so much for leaving us such a glowing review. We're ecstatic to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your covers and we wish you a great day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“Excellente expérience avec Comfort Works. Notre nouvelle housse de canapé est parfaite, tant pour ses dimensions que pour la qualité du tissu.”

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Posted 3 years ago

Comfort Works is rated 4.8 based on 4,688 reviews