Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.80

4.8 Rating 4,682 Reviews

96 %

of reviewers recommend Comfort Works

4.8

Based on 4,682 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

Comfort Works 5 star review on 11th June 2024

Georgia B

1518

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied by my order … the custom cover for my sofa is perfect … very good job from Comfort Works’ team … thank you”

Helpful Report

Posted 3 years ago

Hey there, Remtoula! Thank you so much for leaving us such a great review. We're stoked to hear that you're enjoying your Brathult's new look. Thank you again for trusting us with your slipcover and have an amazing day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“love our new revamped sofa. good fit of covers and well produced.”

Helpful Report

Posted 3 years ago

Hey there, Ruth! Thank you so much for the kind words. We're so happy to hear that you're enjoying your Lillberg's new look. Have a fantastic day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“I bought a Flottebo Sofa from IKEA recently. Unfortunately, they won't sell this any longer and therefore don't have a wide choice of sleeves for that product anymore. I began searching for alternative sleeves and soon found Comfort Works. I gave it a shot and ordered my Flottebo Sleeve in a nice grey-ish color. A few weeks after that it arrived and I instantly put it onto my sofa and I was really happy with the outcome. The sleeve looks and feels great. It fitted perfectly and was easy to install. I can recommend this shop for anyone who is looking for good quality sleeves.”

Comfort Works 5 star review on 2nd January 2022

Helpful Report

Posted 3 years ago

Hey there, Huber! Thank you so much for leaving us such a stellar review - your Flottebo is looking amazing. We're thrilled to hear that you're enjoying your new covers. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“Great sofa covers, with a little extra give for putting in the washing machine. Very easy to put on. Will order again from them.”

Helpful Report

Posted 3 years ago

Hey there, Natalie! Thank you so much for the kind words. We're so happy to hear that you're enjoying your new covers. Thank you again for choosing us and for all your support! :) - Mira from Comfort Works

Posted 3 years ago

“Hi. The seat covers are too small despite sending exact measurements. Still waiting to hear back from customer service.”

Helpful Report

Posted 3 years ago

Hello Joanna, we hope you enjoyed your New Year celebrations with your family and friends. Thank you for alerting us about the fit issues of your ready-made slipcovers. Your emails came in Jan 1st (New Years Day) and all our customer service team were away spending time with their families as well, we just got on today Jan 3rd, and have immediately reached out via email to see what went wrong and how we can make it better for you. Speak soon! :)

Posted 3 years ago

“Perfect fit and perfect color. Thank you for making such an awesome product. You saved my discontinued chair from donation. Couldn’t be happier 😊”

Comfort Works 5 star review on 1st January 2022

Helpful Report

Posted 3 years ago

Hey there, Sarah! We can't thank you enough for leaving us such a wonderful review. We're so happy to hear that you're enjoying your Ektorp's new look. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“I bought cover for IKEA Ekolsund recliner chair. I bought the chair with standard Grey covers but I wanted something brighter. I found Comfort Works and ordered some samples. I was a bit concerned about placing an order as they are not cheap and I am in the UK. O decided to go ahead and I am delighted I did. The Mineral Blue colour is beautiful, the quality of the covers is excellent, you wouldn't know that they were not original IKEA covers. From ordering samples to receiving the covers the whole process was smooth and easy to do. Communication about my order was excellent. Really happy and I highly recommend Comfort Works. The pictures I have attached show the original grey cover and the new mineral blue one.”

Helpful Report

Posted 3 years ago

Hey there, Majella! We can't thank you enough for leaving us such an amazing review - your space looks absolutely stunning. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for trusting us with your slipcover and for all your support! :) - Mira from Comfort Works

Posted 3 years ago

“Outstanding quality and service, highly recommend”

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Posted 3 years ago

Hey there, Karen! Thank you so much for the kind words - we're so happy to hear that you're enjoying your Kivik's new look. Have a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“I have two Crate and Barrel Willow couches that I absolutely love. Sadly, the covers needed to go and Crate and Barrel no longer makes them. When I discovered Comfort Works I was a bit nervous, but based on reviews decided to go for it. Boy am I glad I did! My covers arrived today and they are absolutely perfect!!! You would never know they weren't the originals! And Melvyn was awesome! Walked me through everything I needed, double checked my measurements and was extremely responsive to any/all questions that I had. I can't say enough about the company, the process and the end result. Thank you Comfort Works!!!”

Helpful Report

Posted 3 years ago

Hey there, Karen! Thank you so much for leaving us such a thoughtful review. We're over the moon to hear that you're enjoying your new covers. Thank you again for choosing us and for all your support! :) - Mira from Comfort Works

Posted 3 years ago

“Beautiful work ! Thank You vers much ! Pretty work !”

Comfort Works 5 star review on 31st December 2021

Helpful Report

Posted 3 years ago

Hey there, Burbaud! Thank you so much for the kind words - your Ektorp looks absolutely amazing. We're ecstatic to hear that you're enjoying your new covers. Have a great day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“We love our new couch cover! It makes it look like we have a brand new sofa. We have the PB Greenwich sofa, and the back is a little loose, not as tight fitted as the front but our sofa is against a wall so it doesn’t matter to us. The comport Chenille is incredibly soft and cozy, love it.”

Comfort Works 5 star review on 29th December 2021

Helpful Report

Posted 3 years ago

Hey there, Ricky! We can't thank you enough for leaving us such a stellar review - your sofa is looking absolutely fantastic. We're thrilled to hear that you're enjoying your new covers. Thank you again for all your wonderful trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“These covers arrived within just a few weeks. Everything fits perfectly and the quality is excellent. The color I selected is true to the pictures online. I am very satisfied with the complete experience. I would most certainly recommend ComfortWorks to anyone looking to update their tired furnishings. Thank you to the ComfortWorks team.”

Helpful Report

Posted 3 years ago

Hey there, Sonya! Thank you so much for leaving us such a great review. We're so happy to hear that your experience with us was nothing short of pleasant. Thank you again for all your support and have a wonderful day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“Love, love, love my new slipcovers - changed the whole look of my old Ikea sectional. Fabric is beautiful and the covers went on with ease! I ordered another cover for a reading nook chair and can’t wait for it to arrive! So happy I went with this company!”

Helpful Report

Posted 3 years ago

Hey there, Samantha! Thank you so much for leaving us such a wonderful review. We're over the moon to hear that you're enjoying your Ektorp's new look. Thank you again for trusting us with your covers and for all your support! :) - Mira from Comfort Works

Posted 3 years ago

“So happy with my Keely sofa slipcover in brushed cotton! It came really fast, even though it was semi-custom, and the Comfort Works team worked with me to make sure that the fit was just right. The material and finishing is excellent quality and I am so pleased with the product. Second slipcover I've ordered from Comfort Works, but definitely won't be my last!”

Comfort Works 5 star review on 27th December 2021

Helpful Report

Posted 3 years ago

Hey there, Alisa! Thank you so much for leaving us such a wonderful review - your sofa looks amazing. We're ecstatic to hear that your experience with us was nothing short of pleasant. Thank you again for your continued support and we wish you a fantastic day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“I ordered a slip cover for my couch and a cushion cover for a window seat bench. Both are a perfect fit! Well made, very professionally made. They completely transformed my furniture. Fabric is good quality, and the covers arrived sooner than expected! Staff very responsive and always answered questions fast. Thank you! I love my covers! Would order again!”

Helpful Report

Posted 3 years ago

Hey there, Katarina! Thank you so much for leaving us such an amazing review. We're pleased to hear that you're enjoying your sofa's new look and that your experience with us was a good one. Thank you again for trusting us with your covers and for all your wonderful support! :) - Mira from Comfort Works

Posted 3 years ago

“The quality of the fabric and stitching of the sofa covers are excellent. I own an IKEA Karlstad 3-seater sofa and the lounge seat, which has been discontinued. I am glad to be able to purchase the covers from here. The process is seamless: I ordered the fabric samples which really helps in finalizing my order. Also, really appreciate the little details which show the thought and care that have gone into making their products, e.g. the original Karlstad covers had a velcro strip on the lounge covers that were really narrow and do not grip the base correctly. Comfort Works's lounge cover had a much wider velcro strip which does an amazing job at gripping the base. Really love the Urban slipcover style (minimalist-look, without piping), wanted to order another set but realized that option is no longer available. Will it be back?”

Helpful Report

Posted 3 years ago

Hey there, Jon! We can't thank you enough for leaving us such a thoughtful review. We're over the moon to hear that you're enjoying your Karlstad's new look and that your experience with us was nothing short of pleasant. Please feel free to reach out to us via email if there's anything we can help with! :) - Mira from Comfort Works

Posted 3 years ago

“Consiglio di fre attenzione all'ordine se sbagliate modello o colore non c'è modo di cambiare. Non fanno cambi e non rimborsano. I prezzi sono assurdamente alti, tanto vale comprare un divano nuovo. La qualità è media nulla di eccezionale”

Helpful Report

Posted 3 years ago

Hi Francesca, Thank you for the feedback! We are sorry to hear that you purchased the slipcover for the wrong sofa model. Our customer support team has already reached out to you with an offer and we are awaiting your response. Hope to hear from you soon. -Comfort Works Team-

Posted 3 years ago

“Great product - arrived in time and fits really well! Also great support and follow-up from the team! Highly recommend to anyone looking to give their couch a makeover!”

Helpful Report

Posted 3 years ago

Hey there! Thank you so much for the kind words. We're thrilled to hear that your experience with us was nothing short of pleasant. Thank you again for all your trust and support! :) - Mira from Comfort Works

Posted 3 years ago

“This was my second time purchasing furniture covers for my Tylosand Ikea sofa from Comfort Works. The quality is exceptional and the covers fit perfectly. The previous colors were still in great shape. I only purchased new covers because I wanted to change up the look of the room a bit. I highly recommend Comfort Works for replacement furniture covers. Great quality, excellent customer care and items typically arrive sooner than expected.”

Helpful Report

Posted 3 years ago

Hey there, Jamie! Thank you so much for leaving us such a great review. We're stoked to hear that you're enjoying your covers and that your experience with us was nothing short of pleasant. Thank you again for your continued support and we wish you a fantastic day ahead! :) - Mira from Comfort Works

Posted 3 years ago

“Me han mantenido puntualmente informado del estado del pedido, han adelantado los plazos de entrega y el pedido silueta todas nuestras expectativas. Muy recomendables.”

Helpful Report

Posted 3 years ago

Comfort Works is rated 4.8 based on 4,682 reviews