Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,720 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 4828 3650

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

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1519

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality is excellent and the colour is exactly as pictured on the website. Honestly the best part is the customer experience... Every message that I sent was answered within a short delay which made the ordering process was super easy! The cover even arrived beautifully packaged with a personalize note as well. The only downfall is that as a Canadian paying in US dollars is quite costly. A $500 US order was close to $700 CAD plus a $53 customs charge. That’s the only negative issue but it’s to be expected when living in Canada. Would highly recommend Comfort Works to give any couch a new makeover!”

Comfort Works 4 star review on 25th May 2019

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Posted 6 years ago

“Comfort Works did a great job in creating arm rest covers for my Pottery Barn sofa. The arms were wearing out too fast, and these totally solve my problem. They were easy to communicate with, reasonably priced, and did everything they said they would. I highly recommend!”

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Posted 6 years ago

“I ordered a slip for my Ikea couch. It was the perfect color and fit very well. Easy to get on and off. I highly recommend Comfort Works!”

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Posted 6 years ago

“Customer service was excellent, and the sofa covers are perfect!”

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Posted 6 years ago

“I'm utterly thrilled with the sofa slipcover I got from Comfort Works. My old Hagalund sofa from Ikea got the new life, it has never looked so smart! The new slipcover actually fits better than the original one :) Also the service from Comfort Works has been simply excellent - from the moment I placed my order to the moment I received it I was receiving emails from them informing me about the progress of the order. When the cover arrived - and it happened much quicker than I expected - it was beautifully packed and looked like a Christmas gift :) And there was a wonderful, personal card attached to it, such a nice gesture! I'm so happy that now I think about updating my armchairs too and I will not even think about doing it anywhere else!”

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Posted 6 years ago

“Very please with the speedy efficient service. The quality of the cover and the colour is excellent. I shall be buying from you again”

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Posted 6 years ago

Hi there Julia, Thank you so much for the review! We do look forward to seeing you again.

Posted 6 years ago

“Excellent workmanship and fabric quality. Very happy customer.”

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Posted 6 years ago

Hi there Barb, Thank you so much for the review! We are so glad that you like your covers.

Posted 6 years ago

“I bought an older IKEA chair off an ad on Craigslist. It was in great shape structurally. The cover... had seen better days and was not a flattering pattern to start with. I ordered some fabric samples and chose one that I could tell would flatter my paint color on my wall and complement the colors in my rug. I ordered a replacement cover from Comfort Works. I was shocked not only at how quickly it came, but how much communication I received throughout the entire process. And when the cover arrived, it was beautifully packaged. I put it on right away and am thrilled with the quality of the product I received for the value. A perfect fit, beautiful seams and quality zippers. This chair is no longer an eyesore. I actually love looking at it! P.S. This is my 2nd chair cover from this company. I'm hooked!”

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Posted 6 years ago

Hi there Janice, Thank you so much for the review! We are so glad that we could help you re-cover your IKEA chair.

Posted 6 years ago

“Excellent service from start to finish. The covers have transformed my old Ikea sofa, they fitted perfectly and make the sofa look as good as new.”

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Posted 6 years ago

Hi there, Thank you so much for the review!

Posted 6 years ago

“Excellent fit. Very pleased . Has given my old ( but loved) sofa a new lease of life!”

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Posted 6 years ago

Hi there, Thank you so much for the review!

Posted 6 years ago

“Perfect, thanks”

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Posted 6 years ago

Hi there John, Thank you so much for taking time to leave us a review!

Posted 6 years ago

“Beautiful, fits perfectly . Has given my ikea sofa a new life.”

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Posted 6 years ago

Hi there, Thank you so much for the review!

Posted 6 years ago

“Very good indeed. We love the covers. They are well made and fit well. Excellent customer service and delivery. Would highly recommend.”

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Posted 6 years ago

Hi there, Thank you so much for the review!

Posted 6 years ago

“This is my second order with Comfort Works. I am a happy customer. I ordered some new slipcovers for an IKEA sofa bed in my rental property. As with the first order, the customer service from the first point of contact is outstanding, i had lots of questions and all were answered promptly and in a friendly professional manner. My order arrived sooner than expected by courier which was a nice surprise and the covers arrived beautifully wrapped with a hand written note thanking me for the order. The fabric is high quality and the colour is exactly like the sample. Everything fits beautifully. I would not hesitate in recommending Comfort Works to anyone, they are a fantastic company and i now have a freshened up sofa for a fraction of the price of a new one.”

Comfort Works 5 star review on 16th May 2019

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Posted 6 years ago

Hi Samantha, Thank you so much for the pictures and the review! We are so glad that you like your new covers.

Posted 6 years ago

“My new covers have arrived! and I love them. When I have put them on I will take a picture 👍”

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Posted 6 years ago

Hi there Kathryn, Thank you so much for leaving us a review.

Posted 6 years ago

“Sofa legs were delivered quickly and look excellent. Thank you!”

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Posted 6 years ago

Hi there, So glad that you liked our sofa legs! 😃

Posted 6 years ago

“I love my slipcover. I just put it on today. We will see overtime if it is worth the hefty price tag. The only reason I gave 4 stars instead of 5 is that the fabric that I wanted to purchase was out of stock for a very long time and I had to wait a couple of month before I could order and then wait a few more weeks for shipping.”

Comfort Works 4 star review on 12th May 2019

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Posted 6 years ago

Hi there Amber, Thank you so much for the picture and for taking time to leave us a review. We are so sorry about the delay with your initial fabric. Our fabrics are made specifically for us and unfortunately, the batches did not pass QC and had to be re-made, hence the delay. We apologize for the delay and will work on ways to ensure that this does not happen again.

Posted 6 years ago

“Arrived on time. Look really good and are just as described. Perfect fit.”

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Posted 6 years ago

Hi Tracy, Thank you for leaving us a review. 😊

Posted 6 years ago

“This company and its products have exceeded all my expectations (IKEA-Karlstad-3-seater+chaise-longue). Product was easy to find on the website, easy to customise and easy to order. The fabrics are exactly as described (and actually a lot better than I expected). My compact, perfect box arrived two weeks earlier than expected, with everything in tact and in place. Each piece of the sofa puzzle comes with a lovely little label inside, telling you where they go. I actually assembled it by myself with the help of this video (I hope the link works). Photos are: before, after & the lovely USB port in the middle of our couch upgrade! https://youtu.be/eJF2ASJueZ8”

Comfort Works 5 star review on 9th May 2019

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Posted 6 years ago

Hi there Katherine, Thank you so much for the review and the pictures! We're so glad that you like your new covers. 😊

Posted 6 years ago

“We’ve had our Klippan sofa for a number of years. It was retired to our Summer house to end its days. Fortunately I found Comfort works on the internet and ordered a lovely lime green cover it came beautifully packed. We had no problem putting it on and were so impressed moved the sofa from the summer house to the conservatory. Can’t express how pleased we are and hope this young couple stay in business for a long time to come. If your just thinking of ordering then do so you won’t be disappointed. Well done for your excellent work.”

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Posted 6 years ago

Hi Debbie, Thank you so much for your kind words and review. We are so glad that you like your new Klippan covers! 😊

Posted 6 years ago

Comfort Works is rated 4.8 based on 4,720 reviews