Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

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Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

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“This company and its products have exceeded all my expectations (IKEA-Karlstad-3-seater+chaise-longue). Product was easy to find on the website, easy to customise and easy to order. The fabrics are exactly as described (and actually a lot better than I expected). My compact, perfect box arrived two weeks earlier than expected, with everything in tact and in place. Each piece of the sofa puzzle comes with a lovely little label inside, telling you where they go. I actually assembled it by myself with the help of this video (I hope the link works). Photos are: before, after & the lovely USB port in the middle of our couch upgrade! https://youtu.be/eJF2ASJueZ8”

Comfort Works 5 star review on 9th May 2019

Helpful Report

Posted 6 years ago

Hi there Katherine, Thank you so much for the review and the pictures! We're so glad that you like your new covers. 😊

Posted 6 years ago

“We’ve had our Klippan sofa for a number of years. It was retired to our Summer house to end its days. Fortunately I found Comfort works on the internet and ordered a lovely lime green cover it came beautifully packed. We had no problem putting it on and were so impressed moved the sofa from the summer house to the conservatory. Can’t express how pleased we are and hope this young couple stay in business for a long time to come. If your just thinking of ordering then do so you won’t be disappointed. Well done for your excellent work.”

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Posted 6 years ago

Hi Debbie, Thank you so much for your kind words and review. We are so glad that you like your new Klippan covers! 😊

Posted 6 years ago

“Own a large Pottery Barn sofa that no longer carries the slip cover. Contacted Comfort Works and they created a beautiful, nicely crafted and well fit slip cover. Looks just like a brand new sofa and the price was about half of what Pottery Barn charges. Highly recommend!!!”

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Posted 6 years ago

Hi there, Thank you so much for leaving us a review. We are so glad that you like your new Pottery Barn covers. 😊

Posted 6 years ago

“I was hesitant to order custom slipcover online but I am so glad I did. I am thrilled with the results! Comfort Works was so easy to work with, they gave step by step instructions on how to measure and are very careful following up if numbers didn’t seem right. The slipcover is perfect and my chair looks brand new again! I highly recommend this company and their product. Professional and friendly!”

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Posted 6 years ago

Hi Laura, We are so glad that we were able to assist you with the process of getting a set of custom slipcovers. Enjoy your new covers and thanks for the review! 😄

Posted 6 years ago

“I loved the concept of reviving the old lounge with an absolutely new look. The whole process from selection to order to deliver was so easy and quick. Great team work. Highly recommended”

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Posted 6 years ago

Hi Gunjan, Thank you for leaving us a review. We are so glad that you like your new sofa slipcovers! 😄

Posted 6 years ago

“Comfort works offers beautiful cover fabrics. I made two orders so far, the delivery was in both times very fast, best customer service ever. The cover (Ektorp) is even better than expected, high quality fabric, fitring, perfect seams, the USB-connection genious.”

Comfort Works 5 star review on 30th April 2019

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Posted 6 years ago

Hi Tarmann, We are so glad that you like your new covers and the built-in USB feature. Thank you for leaving us a review! 😄

Posted 6 years ago

“Hallo, danke für Eure superschnelle Lieferung. Wir haben den Bezug aufgezogen und sind zufrieden. Wir lagen bei der Wahl des Stoffes richtig - er nimmt keine Haare unseres Katers an, sodass wir weniger Arbeit haben. Danke an Euch und gute Geschäfte für Euch. Liebe, herzliche Grüsse aus Deutschland Peter und Elke Bockwoldt-Blum”

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Posted 6 years ago

Hallo Peter und Elke, Dankeschön für das Feedback! :)

Posted 6 years ago

“I ordered fabric swatches over a month ago, and I still haven’t received them. Which is frustrating as Id like to settle between this company and another that sent swatches within a week. Not sure if other Canadians are having longer than expected wait times.”

Helpful Report

Posted 6 years ago

Hi there Meagan, We are truly sorry about this. One of our customer service representatives have already reached out to you via email to assist you with this. Do let us know via that email. 🙂

Posted 6 years ago

“My Ikea Nockeby 3 seater was looking pretty shabby, the material was starting to tear & pull, I looked at the replacement Ikea covers but didn't like any of them, plus I really wanted a new leather couch. So when I came across Comfort Works I decided to save the money buying a whole new couch, and ordered new covers in Savannah Saddle bonded leather. Rachel, Omar & the team were really impressive with their customer service and communication during the order & production process. From order to production to delivery, it took 2-3 weeks (including delivery delays due to Easter holidays) The material quality is extremely high, the workmanship & fitment is amazing, and I rate the overall quality much higher than that of Ikea, I'm truely impressed and really really happy with the final result. These guys are genuinely the best company I've dealt with in a long long time and I cannot recommend them enough.”

Comfort Works 5 star review on 27th April 2019

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Posted 6 years ago

Hi there Steve, We are so glad to be able to assist you in re-covering your IKEA Nockeby. Thank you so much for leaving us a review. 🙂

Posted 6 years ago

“Seriously impressed by Comfort Works customer service. Really helpful in response to questions about customs charges and the order arrived in UK in just over a week.”

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Posted 6 years ago

Hi there, We are so glad that you like your new covers. Thank you for leaving us a review. 😊

Posted 6 years ago

“Amazing service, cover looks great, customer service was great & quick. Shipment arrived faster than expected. Shipment arrived from China however, I thought this was an Aussie company.”

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Posted 6 years ago

Hi there, We are so glad that you like your new covers. Just to clear things up, our workhouse was based in Melbourne, initially. However, to keep the price of the covers down, we'd had to relocate to China. But, do be assured that everything runs according to the same standards as they were in Melbourne. 😊

Posted 6 years ago

“This is my second order from ComfortWorks. Like the first order I had many questions - all of which were answered promptly and with a friendly, helpful manner. What I loved especially was I kept talking to the same person throughout the process- it was like my own personal assistant whilst deciding what to choose. Because I kept my first batch of samples the colour choice was easy, ordering online is so simple (if you have a sofa in their template selection), it’s also fun if you like changing things up! The price is reasonable and the result is so worth it, I now have a brand new sofa bed for my rental property in my opinion! It looks fresh and I can still wash it! The delivery time was 3 weeks earlier than expected, your updated every step of the way with ComfortWorks- delivery is by TNT courier with tracking details provided. All comes beautifully packaged with a handwritten note from my personal assistant thanking me for the order, it feels personal (well it did to me!) Everything was perfect- fits like a glove and looks fresh and new. I would seriously recommend this guys if your thinking of upgrading your old sofa or want a change. Ask them about a sofa which may not be in there directory - they will help you work it out! Very happy customer, already told my friends and will order again when I need a change! Thank you ComfortWorks :-)”

Comfort Works 5 star review on 23rd April 2019

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Posted 6 years ago

Hi Samantha, Great to see you again! We are so glad that we have been given the chance to make covers for your sofa again. And we'd like to thank you in advance, a good word goes a long way for a company like us. Hope to be able to assist you with your next set of covers as well. Thanks again. 😊

Posted 6 years ago

“It's almost like getting a brand new sofa! The color was great. Tip: Although I got the default inverted seam version, I reckon the plain seam would be more aesthetically pleasing.”

Comfort Works 5 star review on 20th April 2019

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Posted 6 years ago

Hi Weiye, Thank you so much for your review. We are so glad that you like your new Kivik covers. 😊

Posted 6 years ago

“It is not very often I rate a company as I believe good service should come without exception. HOWEVER . . . . in this case I will leave a review. This is the first time I can honestly say this firm lied to me. They said delivery would be around 2 - 3 weeks . . . did it arrive on time 'NO' (see below) it was exceptionally EARLY, delivery was less than ONE WEEK !!! So in return I am also going to lie . . . I wanted to rate this company at 12 stars but have had to lie by giving them only 5 :-) . . . Who's a happy little customer then and will use you again :-)”

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Posted 6 years ago

Hi Roy, Thank you so much for leaving us a review. We are so glad that you love your new covers :)

Posted 6 years ago

“Love my new green velvet covers, my klippan had never looked this good. Great service, quick delivery only the extra payments to customs was a bit of a surprise.”

Comfort Works 5 star review on 16th April 2019

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Posted 6 years ago

Hi Jacquelina, Thank you so much for leaving us a review on the Klippan covers. We're glad you love them. Our agent will reach out to you to resolve your issues about the additional payment.

Posted 6 years ago

“We purchased Rouge Indigo fabric for our Ikea Nockeby 2 seater and chaise. It was delivered promptly, fits perfectly and is absolutely beautiful. We are delighted.”

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Posted 6 years ago

Hi Brooke, Thank you so much for your review. We are so glad that you like your new IKEA Nockeby covers. 😊

Posted 6 years ago

“We received the new covers for our Ektorp three seater today. It looks marvellous but as we are taking it to our house in France we have not yet removed it from the cute bag and obviously it awaits its introduction to the sofa! The courtesy and efficiency with which were treated was exemplary - a great example of Australian service philosophy. I would agree with one of your other reviewers that the implications for our climate change footprint is not great. We are justifying the distance on the basis that we are continuing to use the sofa rather than abandoning it but there are inevitably concerns. Thank you to Sarah, Amir and Rachel for the perfectly pleasurable experience.”

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Posted 6 years ago

Hi Maggie and Brian, Thank you for taking the time to leave us a review and some feedback. We are so glad that you've had a great experience with us and we do welcome feedback from our customers to help us give you an even better service, the next time round. We will also definitely let Amir and Sarah know what a great impression they have left, in regards to their customer care. Thank you again for the review!

Posted 6 years ago

“Thank you for producing an excellent set of covers for my old IKEA sofas. Not only do they fit beautifully (way better than the original ones did as they have a lovely fall!), the fabric is of good quality and very soft and smooth. The colour looks better than what it did online. I was also extremely pleased with your friendly, prompt and personalised customer service. Well done!”

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Posted 6 years ago

Hi there V, Thank you so much for your review! We are so glad that you like your new IKEA covers. 😊

Posted 6 years ago

“Second time I ordered my sofa cover from Comfort Works, and the experience got even better! Thanks to Comfort Works, I can keep the sofa I like and a great way to cut wastage.”

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Posted 6 years ago

Hi Cecilia, Thank you for the feedback and review! We are so glad that we were able to help you save your sofa a second time. We would really love to see more sofas saved from landfills, which is why we do what we do. 😁

Posted 6 years ago

“So far, so good. The cats seem to be ignoring the couch as a place to scratch, which is why I bought the arm covers.”

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Posted 6 years ago

Hi Nancy, Great to hear that the kitties are now occupied with something other than scratching the sofa. Thank you for the review!

Posted 6 years ago

Comfort Works is rated 4.8 based on 4,702 reviews