Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do love the color and feel of the fabric. The Farlov sofa cover seems to fit better than the loveseat cover. I’ve attached pictures of the arms of the loveseat. I’m not happy with the loveseat cover. I don’t know if the seams are sewn correctly. Please let me know how to continue. I’m rating a four for now due to the issues with the loveseat cover. Thank you.”

Helpful Report

Posted 5 years ago

Hi Janice! We have received your e-mail and will be reverting to you the soonest with the next course of action. We appreciate you taking the time to share your review and photograph, and will be discussing this with the team on how to rectify the matter. Thank you!

Posted 5 years ago

“Really happy with the covers i received from Comfort Works. They seem to be a little big - but I'm sure they will shrink aliitle in the wash and then fit nice a snug :)”

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Posted 5 years ago

“Just received the cover for our old Ikea "Sandby" chair, and very pleased with the colour, "Everyday Tweed" (almost exact colour match to the sample photo on the website!), the fabric quality, and the build. Stitching etc is all very well done, and the fit is perfect. See before (grubby old cream cover) and after (nice new tweed cover) photos.”

Comfort Works 5 star review on 15th March 2020

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Posted 5 years ago

“Fit perfectly. Chairs now look brand new! Will be ordering soon for the couch!”

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Posted 5 years ago

“Fit well and easy to put on. Quality & stitching seem very good. No Complaints.”

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Posted 5 years ago

“I received an excellent, durable cover for my Karlstad love seat and chaise. I am very happy with the final results and will definitely use Comfort Works again. Yes, it took a bit of time with a lot of back and forth, but this was a happy outcome, as I would have ended up with the wrong covers due to user error. Thank you to Omar for being patient and working with me and my erratic schedule!”

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Posted 5 years ago

“The slip colors are perfect. Well made; they fit well and look great. It’s like I have a whole new couch. Would recommend this company to anyone.”

Comfort Works 5 star review on 14th March 2020

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Posted 5 years ago

“I cannot say enough positive things about Comfort Works. Ling Nim, your we’re wonderful to work with, every step of the way even before I placed my order. The quality of the finished product is exceptional. Beautiful color & the fit perfect. It totally transformed my living room. Love it, will order again & give my highest recommendation. Thanks Comfort Works”

Comfort Works 5 star review on 13th March 2020

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Posted 5 years ago

Hello Elizabeth, thank you so much for your kind words. We look forward to making beautiful covers for you again soon! :)

Posted 5 years ago

“The customer support at Comfort Works was supportive and helpful, and made the ordering process very easy. The fabric is beautiful and a perfect fit. Thank you for giving new life to an old couch!”

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Posted 5 years ago

“I needed a new slipcover for my 20 year old Pottery Barn “PB Basic” sofa and did not want to pay for a slipcover from PB that would cost me the same as I paid for the sofa back then. I received my slipcover today. It it fabulous and fits perfectly. The quality is great and the fabric is soft and cozy and a beautiful teal. I love it and highly recommend.”

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Posted 5 years ago

“La funda ha llegado en perfectas condiciones y queda fantástica en el sofa.”

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Posted 5 years ago

“Received quickly..perfect fit Ikea model. Love the colour..texture lovely and soft..4 stars for now as not sure yet how hard-wearing they will be..with 2 young grandchildren. Would 100% recommend this company. Arrived beautifully packaged...kept me updated throughout. Before and after photo below.”

Comfort Works 4 star review on 13th March 2020

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Posted 5 years ago

“Potential buyer beware. Worst Non existent after sales service. in summary, different colour shade received and covers don’t fit properly. Emailed Comfortworks on day of receipt of cover. After 1 week now with 5 emails, no replies at all! Not a single bit of assistance to the very least. Will update review should I (ever) receive any reply from them.”

Helpful Report

Posted 5 years ago

Hello Kelly! Firstly, I am sorry that the reply to this review came in so late. We got you looked after via email (with Samantha assisting you) and hope that the replacements for the covers are acceptable. Sam is still waiting on those measurements of the cushion covers since about 8 days ago - can I trouble you to give her email a look? I'd like to apologize and address the fact that you sent 5 emails on a Friday the 6th of March and we only got back to you on the following Friday the 13th. That is completely our fault and you have every right to feel upset. We dropped the ball and we are so bummed out we let you down. We will do better and ensure that this issue is properly addressed in a timely manner. At the end of the day, we just want you to have beautiful slipcovers for your Kivik. Thank you for taking the time out of your day to let us know about all these feedback. It will only make us serve you better next time. Cheers! Ning :)

Posted 5 years ago

“Perfect sofa covers, fit like a glove. Slightly lighter in colour than I was expecting but turns out I like it more. Thank you so much.”

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Posted 5 years ago

“Came much sooner than expected, packaged very nicely and a very good fit. Our Ikea sofa was over 10 years old but now looks amazing and fresh with the new covers! Fantastic range of colours (much more choice than Ikea) and excellent service. Would thoroughly recommend Comfort Works to anyone. Well done and thank you.”

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Posted 5 years ago

“Beautiful workmanship, comfortable fabric and timely delivery! Thanks Comfort Works.”

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Posted 5 years ago

“Some confusion with order and connecting with company. Very pleased with product!”

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Posted 5 years ago

“Absolutely love my slipcover. The website is easy to navigate with lots of options. The quality both of the fabric and workmanship is excellent.”

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Posted 5 years ago

“Perfect fit, I am very pleased. You pay for quality and get with these covers.”

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Posted 5 years ago

“The slip covers fit really great and it gives the couch a new look!”

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Posted 5 years ago

Comfort Works is rated 4.8 based on 4,702 reviews