Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

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“The covers of my sofà are exactly what I Ask you!”

Helpful Report

Posted 7 years ago

“Beware if paying with PayPal - my PayPal account is linked to my credit card which I used to purchase my new covers. When the transaction appeared on my credit card statement the bank had charged me a $30 overseas transaction fee which I wasn't expecting as ComfortWorks is based in Melbourne and I'm in Sydney. When I queried the bank they told me that PayPal had requested the funds to be transferred to an account in Hong Kong. I queried with PayPal why the transaction had been processed through Hong Kong and they told me that was to do with the location of the seller. When I asked them to confirm the location of the seller as I believed it was in Melbourne, not Hong Hong, they wouldn't for privacy reasons and referred me back to ComfortWorks. ComfortWorks told me this had never happened to any of their customers before. I asked ComfortWorks to approach PayPal to investigate why this transaction had gone wrong. After many, many emails it transpired that ComfortWorks does indeed have a production facility in Hong Kong (where all the covers are actually made) and this is the likely reason that PayPal processed the payment via Hong Kong. I asked for ComfortWorks to either refund me the $30 fee or work with PayPal to correct the transaction to a domestic one so that the bank would refund the fee. Despite this request ComfortWorks just kept referring me back to my bank and I gave up and copped the $30. The covers themselves are really great and I'm very happy with them. Long story short if you are Oz-based and will be charged overseas transaction fees from your bank for a Hong Kong transaction, use a payment method that avoids this.”

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Posted 7 years ago

“Liebes Comfort Works Team. Vielen Dank für die Lieferung. Mein Kramfors-Sofa sieht aus wie neu. Es hat sich zu 100% Prozent gelohnt. bei Euch zu bestellen. Vielen Dank dafür.”

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Posted 7 years ago

“I love my slipcover! It’s very pretty. I love the welting, the pleats, the linen fabric, the ease in putting it on my IKEA loveseat. Easy to order, quickly made and delivered. It exceeds my expectations, I would absolutely order it again. Thank you!”

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Posted 7 years ago

“The loveseat cover I ordered is perfect. It is exactly the color I expected, and fits like a glove! I also enjoyed the friendly emails that informed me of my order's progress. I will definitely be back when it's time to cover my couch!”

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Posted 7 years ago

“We were informed of the order status every step of the way. And of course, the sofa cover fit beautifully!”

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Posted 7 years ago

“Great communication. Very helpful and kind service. Everything was a breeze, from ordering samples, ordering the cover, getting progress updates, to installation. And best of all... the covers fit perfectly and look beautiful! Thank you! I highly recommend Comfort Works.”

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Posted 7 years ago

“What you have is a great concept and thanks to you I didn't have to buy a new couch to give my interior a different look. Every part of the process went well from the purchase to the delivery and the slip cover fits amazingly well. The material is of great quality and was easy to put on”

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Posted 7 years ago

“Good communication. Good product.”

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Posted 7 years ago

“Fast, good quality, great!”

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Posted 7 years ago

“The product and the service are both excellent!! I ordered replacement sofa cover for my Stockholm Ikea sofa + armrest protectors (cat...) in denim heavy duty fabric. The cover arrived very quickly, was super easy to put on and my "new" sofa looks and feels great. I'm super happy with the result :) I made a mistake in the address when placing the order, so I contacted Comfort Works and they quickly responded and fixed my typo. Highly recommend!!!”

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Posted 7 years ago

“We received very good service from Comfort Works, the sofa cover arrived in good time and looks superb on the sofa; a good fit. I would recommend Comfort Works to friends”

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Posted 7 years ago

“Die Lieferung kam schneller als erwartet, schön verpackt, und die Bezüge sind super! Ich würde wieder hier bestellen.”

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Posted 7 years ago

“Easy order online, fast shipping, high quality of the product and nice colors”

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Posted 7 years ago

“Delivery was fast. Fits like a glove and material is very comfortable. Sewing is excellent. Easy to put on the cushions.”

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Posted 7 years ago

“Good service, nice price and a good product!”

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Posted 7 years ago

“Der neue Sofabezug für das 2er sowie 4er Klippan passt sehr gut und sieht hervorragend aus. Lieferzeit war in Ordnung.”

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Posted 7 years ago

“Perfect service and fit! Great!”

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Posted 7 years ago

“The arm rest covers fit very well and nice fabric too.”

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Posted 7 years ago

“Perfect service! The fist delivery was not the right one, but it was no big deal. I sended an email and they took care of everything. The next delivery was the product what I needed. Thanks!!”

Helpful Report

Posted 7 years ago

Comfort Works is rated 4.8 based on 4,702 reviews