Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It doesn’t fit. It’s for a PB Basic Rolled armchair. The back is about 3 inches too wide, the fabric is stretched tight across the front where the cushion would be and I can’t even get it on the back and I have the zippers open. Not sure what went wrong. PB chairs are one size in that style. I’ve sent an email but haven’t heard back.”

Helpful Report

Posted 4 years ago

Hi Valerie! Thanks for your feedback and sorry to hear about the issue that you've encountered with your covers. We reached out to you via email to get more details about your armchair and slipcovers, so it would be great if you could get back to us so that we can start the troubleshooting process. Hope this helps! -Melvyn from Comfort Works-

Posted 4 years ago

“Very happy with my purchase from Comfort Works. Friendly communication from the start after placing my order as I had made a small error on my order and they emailed me to check if it was correct. My order was shipped after 6 weeks. FedEx were very efficient and fast, I was kept informed all the way. Just put the covers on my sofa and they fit like a glove and look fantastic!”

Helpful Report

Posted 4 years ago

Hi Susan! Thank you for the kind words, we'll be sure to let your agent, Niro know that you're satisfied with the products and services. It would make the team's day. Best, Samantha T. from CW.

Posted 4 years ago

“So happy with my cover! It fits very snug and the fabric (Kino) feels great and very durable. Arrived within the time stated and easy to put on! Highly recommend.”

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Posted 4 years ago

Awesome, Christine! Thank you for the kind words.

Posted 4 years ago

“I ordered these for my Pottery Barn Charleston grand sofa and chair. They were less than half the price of the covers on the PB website. I wasn’t expecting what I received. These covers are so beautiful and very well made. The fabric is thick and luxurious. The packaging was beautiful as well! They fit like a glove! I’m getting ready to order another one for my other PB chair. I would HIGHLY recommend Comfort Works to anyone looking for quality inexpensive slip covers.”

Comfort Works 5 star review on 2nd April 2021

Helpful Report

Posted 4 years ago

Thank you! We're thrilled that you're satisfied with the products and that they meet your expectations (or surpass them?)! We look forward to serving you again. Best, Samantha T. from CW.

Posted 4 years ago

“Love my new claw proof velvet sofa cover! Perfect fit and much easier to put on than my original pottery barn cover, great price, and love that you can customize with adding a port for device charging. Customer service is wonderful as well. I ordered swatch samples and they got lost in the mail (envelope arrived broken open). New samples were reordered for me and delivered very quickly without an additional charge.”

Helpful Report

Posted 4 years ago

Thank you! We strive to make all customer journeys with us the best and most seamless they have experienced. We're thrilled that you're satisfied with the slipcovers and services. Best, Samantha T. from CW.

Posted 4 years ago

“This is the most perfect cover. It's 100% better than the IKEA one that came with. I love it!”

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Posted 4 years ago

Thank you, Julia! That's awesome to hear!

Posted 4 years ago

“Easy to put on! Great quality and kept me informed the whole time!! Love them!”

Helpful Report

Posted 4 years ago

Thank you, Cathy! The slipcovers look great in your living space!

Posted 4 years ago

“Received my order as promised and in what I consider a timely manner (3mo) for a custom made sofa cover...also taking into consideration all that is happening in the world these days. And, all the parts fit like a glove. Amazing! The quality and craftsmanship is excellent. What I really got a kick out of was the little tag inside each section that said "Hello, I belong to the seat cushion" etc. Communication from the beginning was excellent, I received email along the production process telling me what phase it was in. Just want to say thank you to all that took the time to produce a perfect fitting sofa slip cover.”

Helpful Report

Posted 4 years ago

Thank you for the kind words and we're glad that you like the tags that show customers where each piece goes! We thought it was charming as well :). We would also like to thank you for the patience you have extended for the slipcovers during these busy times. We look forward to serving you again. Best, Samantha T. from CW.

Posted 4 years ago

“Very impressed by this product. My 15-year-old sofa has New life now. Everything fit perfectly and I would definitely recommend this company.”

Comfort Works 5 star review on 1st April 2021

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Posted 4 years ago

Thank you! The slipcovers look great in your living space!

Posted 4 years ago

“I love the ability to change my decor by changing the color of the fabric, while at the same time giving new life to my furniture in a sustainable way. I have ordered covers from a different company in the past, but must say Comfort Works has exceeded my every expectation and is where I will order from in the future. - The ordering process was quick and easy - I received regular updates on the progress of my order - I was told 7-8 weeks till I received my order....I received my covers in 20 days! - The quality and fabric is beautiful, I especially like the manner of piping on the back cushions which gives more structure to the pieces. - The price was very reasonable My 18 year old furniture looks and feels brand new. Very satisfied buyer!!”

Helpful Report

Posted 4 years ago

Thank you, Andrea! Part of the fun of slipcovers is definitely the flexibility of changing up the entire living space with just different fabrics for a fraction of the costs compared to upholstery. We hope to serve you again!

Posted 4 years ago

“I wish I had more furniture so I could deal with Omar again. He was the best. I love my new pink sofa and chair covers so much. So happy not to have tossed my old furniture since it was still functional. I'll upload a pic as soon as I finish deocorating. Thank you!”

Helpful Report

Posted 4 years ago

Thank you, Nathalie! We're sure Omar would be thrilled to hear when we share this review with him :). Definitely send a photograph to us so we can all take a look! You may also update your review and include a photograph here for all to see! Thank you again. Best, Samantha T. from CW.

Posted 4 years ago

“Ordering was easy, communication was quick and timely and the slipcover fits perfectly, and the couch feels brand new! Thank you!”

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Posted 4 years ago

Thank you! They look great!

Posted 4 years ago

“Really excellent quality. The covers went on easily (much more easy to remove and replace than the original Ikea ones) which will make washing a breeze. But so far, the stain repellant surfaces have also proved excellent when it comes to toddler juice box spills etc. I am very pleased with these and I will certainly be ordering more from this company.”

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Posted 4 years ago

Thank you! We look forward to serving you again.

Posted 4 years ago

“Perfect fit, very happy with the fabric --it's exactly what we wanted! Amazing customer service as well. I'm loving our "new" couch!”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“Desperately needed new slipcovers for our very worn and threadbare 18 year-old Mitchell Gold sofa, chair, and ottoman and reached out to Comfort Works for help. From the start, their customer service was top rate. We used their templates to measure the existing furniture and the company reached out several times to double check measurements with us during the production process. We were advised that they were swamped with orders and given a fairly realistic schedule for production and delivery. When the new slipcovers arrived yesterday, they were beautifully boxed and fit our existing furniture perfectly! We no longer have to cover our furniture with throw blankets. Comfort works did an amazing job! I highly recommend them!”

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Posted 4 years ago

Thank you Christopher! It always makes the team's day when we hear of such kind words from a happy customer! The slipcovers do look great! Thank you for sharing.

Posted 4 years ago

“Fits perfectly and is very comfy. We are very happy with our purchase! Just requires patience for it to be made and to arrive.”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“Easy to put on and really good quality! Love the way it looks!”

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Posted 4 years ago

The slipcovers look luxurious! Thank you.

Posted 4 years ago

“Got a cover for my 10 year old pottery barn couch and love it. It went on easily and is snug. The cushion covers go on a lot easier than my original pottery cushion cover. It’s super sturdy and just added years to a couch that is loved by humans and pets alike. I’d skip the usb package, though. Minor detail that I don’t find very useful.”

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Posted 4 years ago

Thank you for sharing! The slipcovers definitely fit well and we're thrilled that you're satisfied and that we were a part of your sofa revamp journey.

Posted 4 years ago

“Awesome quality, fits perfectly”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“Major upgrade for our Ikea couch. Great color and quality. Couldn't be more pleased!”

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Posted 4 years ago

Thank you, Ed!

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,702 reviews