Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,711 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,711 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

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Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

Sha

Comfort Works 5 star review on 11th September 2024

Linda R

Comfort Works 5 star review on 19th July 2024

Vishal S

Comfort Works 5 star review on 21st June 2024

Jeanne S

Comfort Works 5 star review on 15th June 2024

OG P

1519

Anonymous

Anonymous // 01/01/2019

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“It took a while to get to me but the sofa and cushion covers I ordered are actually better than I had anticipated from every point of view, workmanship, fit and fabric. Well done Comfort works - now try and get your lead times down !”

Helpful Report

Posted 4 years ago

Thank you, Mark! The lead times would definitely be improved as soon as the team is able to catch up with the backlog accumulated during the Lunar New Year break. As for custom orders, the team in charge is currently very small, and orders have been through the roof. As soon as more of our current processes are automated, things should be smoother from there :). Best, Samantha T. from CW.

Posted 4 years ago

“Excellent service - Friendly, responsive and prompt. Fabric was high quality and beautiful and the slip covers fit like a glove. All this at 1/2 the price of pottery barn. I could bot be happier and plan to order more.”

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Posted 4 years ago

Thank you for the kind words!

Posted 4 years ago

“It’s ok. Cheap materials, weird plastic feel, and doesn’t fit the whole Kivik arm, but it’s something. Ultimately, that’s better than nothing.”

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Posted 4 years ago

Hi Kidvictorious! Thank you for your feedback! We took a look at your order and it seems you've purchased a set of armrest protectors, which are made to slip on and off easily, so they are intended to only cover part of the armrest instead of the whole arm. As for the fabric, we're sorry that it didn't meet your expectations when you got the covers, but we do recommend all our customers to order some fabric samples first before deciding on the fabric for their covers. We do have quite a lot to choose from, including velvets and our thicker Madison cotton range, so one of them might have been better suited for your needs. -Melvyn from Comfort Works-

Posted 4 years ago

“Not a quick fix but a great fix. I own a discontinued Ikea couch that started literally tearing apart but I loved the couch and it fit perfectly in my space. I am always skeptical ordering products from overseas because I just don’t know how other countries regulate their businesses and it’s hard to know what’s a scam or not. These are 100% real which I assumed was too good to be true since literally nowhere else could help me. The slip covers are great quality, heavy durable fabric, well sewn (my roommate is a seamstress), and fit relatively well. I’ve owned the couch for 3+ years so the foam has been deformed which is probably the cause of one of the slip covers not fitting quite perfect but I expected that. Could probably dry lean the cushions to help them fluff back up. Either way great product just takes some time to make and ship (about 6 weeks) so plan accordingly if you are needing a quick fix. They also send fabric samples which is super helpful if you don’t know what you want. Be warned those also take weeks to get. In total between samples and final order I think it was about 11 weeks but well worth it for a brand new couch.”

Comfort Works 4 star review on 10th March 2021

Helpful Report

Posted 4 years ago

Thank you for the kind words, Jonathan! We're thrilled that we have saved your Ekebol, as is our main objective :). While the wear and tear of the cushions do play a part in the cushions losing their 'puffiness', this may be fixed by refluffing the cushions: https://www.youtube.com/watch?v=aMOSmuo_OjU. Please refrain from dry-cleaning the slipcovers as this could shrink the slipcovers even more than expected. In fact, the Performance Blend fabrics are coated with nano-coating that give it the liquid-repellent nature so you wouldn't even need to machine-wash the slipcovers often. If you do wash it, please do so in cold wash settings (below 30 degrees celcius) and drip dry the slipcovers in shade. You may also refer to the fabric swatches' back labels that have the care instructions. Thank you.

Posted 4 years ago

“Excellent quality, wonderful customer service, worth every penny. Our couch went from being a hideous, cat claw wreck, to a beautiful "good as new" velvet wonder. Highly recommend the performance velvet for any cat owners, it truly keeps cat claws from digging in. Thank you Comfort Works!”

Comfort Works 5 star review on 10th March 2021

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Posted 4 years ago

Thank you for the kind words!

Posted 4 years ago

“Très bon service client. Prévenu à chaque étape de la production. Un contact avant de lancer la production pour bien valider les côtes pour éviter tout problème. Monté sur des assises en mousse, le résultat est telle qu’escompté. Un gran merci à toute l’équipe :-)”

Comfort Works 5 star review on 9th March 2021

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Posted 4 years ago

Bonjour Romain, Merci beaucoup pour votre avis. Nous sommes ravis que vous soyez satisfait! :) Belle journée à vous et à bientôt! Mathilde de Comfort Works

Posted 4 years ago

“Took a while, but these are the best fitting, high quality slipcovers I've seen. Fits our Pottery Barn chairs great; great fabric as well. And good communication along the way - Many Thanks”

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Posted 4 years ago

Thank you for the kind words, Jay!

Posted 4 years ago

“I love my new slipcovers! They fit perfectly and give the love seat a fresh, new look. Thanks so much, Josephine Nelson”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“The slip cover fits amazing and I’m interested to see how it holds up! So far I love it”

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Posted 4 years ago

Thank you! We look forward to serving you again.

Posted 4 years ago

“I just received my Comfort Works slipcover. I’m so happy with my choice! The workmanship is wonderful and fits my chair nicely. There is one little piece of material that hangs down underneath but otherwise it fits perfectly. I would definitely recommend this affordable update to a piece of furniture!”

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Posted 4 years ago

Thank you for the kind words, Maxine!

Posted 4 years ago

“I cannot believe how perfect this slip cover is! The fit is amazing, incredible workmanship and the color is EXACTLY what I chose on-line!”

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Posted 4 years ago

We're thrilled that you are satisfied with the products!

Posted 4 years ago

“Beautiful quality and products”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“I purchased the IKEA chair cover. It fits beautifully, the fabric color and texture are as expected. Very happy!”

Comfort Works 5 star review on 8th March 2021

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Posted 4 years ago

Thank you, the slipcovers look almost upholstered! :).

Posted 4 years ago

“I am thrilled with the replacement slipcover for my Ikea chair. The comfort works version is a major improvement on the original because it includes a slip-proof panel on the seat and underside of the cushion. Thank you, Comfort Works!”

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Posted 4 years ago

Thank you, Kathleen! The slipcover does look great in your living space :).

Posted 4 years ago

“I purchased the Luna flax slip cover and within 5 month there was EXTENSIVE pilling. I followed the care instructions exactly and hadn’t even washed the cover at that point. The warranty does not cover pilling- probably because they would have to refund every slip cover (at least in the linen material). I am now under one year in and I will have to replace the entire cover as the pilling looks so bad. I am extremely dissatisfied. It was a total waste of money.”

Helpful Report

Posted 4 years ago

Hey Jennifer! Sorry to hear about the pilling issues that you faced for your Luna Flax covers. This fabric blend is made from both natural (linen) and synthetic (polyester) fibres, which does have a tendency to pill over time. We've already reached out to you via email to discuss some options to get this sorted out for you. Hope this helps! -Melvyn from Comfort Works-

Posted 4 years ago

“My sofa cover arrived very quickly and is made of excellent quality fabric. We are really pleased with the purchase. Thank you!”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“Ordered these covers to replace the original IKEA Allerum Sofa Bed Covers. 110% satisfied with my purchase and most of all wifey is pleased. Color and quality of the slip on covers one ups the original. Highly recommend for anyone contemplating. Pull the trigger you won’t be disappointed. At the moment trying to find another reason to order something else from Comfort Works lol. Thanks Comfort Works! P.S. Packaging is on point!”

Helpful Report

Posted 4 years ago

Thank you! We're thrilled to hear from you and the slipcovers do look awesome! We look forward to serving you again. You may even send photographs of your furniture you wish to slipcover to info@comfortworks.com.au so we may look into custom slipcovers for you. - Best, Samantha T. from CW.

Posted 4 years ago

“Wow wow!! My husband and I are in love with our sofa cover!! Comfort works has the absolute best customer service. It was very easy working with them form start to finish! I will definitely recommend them to anyone who is thinking about ditching their sofa!”

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Posted 4 years ago

Thank you for the photographs and the kind words! The slipcovers look awesome and match your decor very well! We look forward to serving you again. - Best, Samantha T. from CW.

Posted 4 years ago

“Housses de chaise de très belle qualité”

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Posted 4 years ago

Bonjour Rigail! Merci pour votre avis, nous sommes très heureux que vous soyez satisfait :) Mathilde de Comfort Works.

Posted 4 years ago

“I ordered an IKEA Ektorp sofa bed cover and had it shipped to Canada, got my order in the timeframe that was given to me, paid a very reasonable custom fee and, most importantly, the cover fits beautifully! From the branded bag in which the cover was placed to the personal note added to the package and the quick responses I got from the team, my experience has been nothing short than perfect. I definitely recommend ordering from this great company!”

Comfort Works 5 star review on 7th March 2021

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Posted 4 years ago

Thank you for the kind words!

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,711 reviews