Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m so thrilled with my slipcovers. They look terrific and and are easy to care for. I’d absolutely order from Comfort Works again.”

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Posted 4 years ago

Thank you! We look forward to serving you again.

Posted 4 years ago

“Slip covers are made well. They fit my 2 chairs well, but not perfectly. The Velcro strips do not line up with the original chair, and there is a stitched gathering of material on one corner of one of the chair covers ordered. I waited over 6 weeks for the covers and the color of material I had ordered was much more teal/blue than jean/navy blue. That was disappointing.”

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Posted 4 years ago

Hi Amy, we're very sorry to hear of that! We'll be reaching out to you via e-mail the soonest to look into resolving this for you.

Posted 4 years ago

“Love this cover! Fits great and looks like a new couch.”

Comfort Works 5 star review on 12th March 2021

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Posted 4 years ago

Thank you! They do look awesome!

Posted 4 years ago

“The slipcovers exceeded my expectations. They are very well made, lined, fit my couch perfectly, were easy to put on, and look very expensive. The color matched the pictures on the website. (I purchased the emerald green.) I would absolutely recommend buying from Comfort Works and plan on buying another slipcover for a chair.”

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Posted 4 years ago

Thank you, Eileen! We look forward to serving you again!

Posted 4 years ago

“The covers are fantastic, fit perfectly. The chairs look better than when they were new! Thank you”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“the covers are great ! workmanship, fabric snd material are impressive - our sofa is rejuvenated :)”

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Posted 4 years ago

Thank you, Mark!

Posted 4 years ago

“Our couch looks brand new. You can’t tell it’s a slip cover. Our whole apartment feels cleaner and comfier. I highly recommend.”

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Posted 4 years ago

Thank you! They do look great in your living space!

Posted 4 years ago

“Service super, Preis / Leistung super, Qualität, Verarbeitung und Farbe super, Bezüge passen perfekt. Besonders toll ist die Möglichkeit, für das Kramfors Ledermodell passende Bezüge nur für die Sitzflächen bestellen zu können, das geht bei anderen Anbietern nicht. Die Lieferzeit von ca 6 Wochen ist verschmerzbar bei diesem Produkt, Zollabwicklung wurde mit Vorleistung durch den Paketlieferservice erledigt, ich musste nichts tun. Wenn es soweit ist, werde ich wieder bestellen. Mein altes Sofa schaut jetzt wieder richtig gut aus.”

Comfort Works 5 star review on 11th March 2021

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Posted 4 years ago

Dein Sofa sieht wirklich toll aus und es freut uns, dass du rundum zufrieden mit unserem Service bist - dann haben wir alles richtig gemacht :)

Posted 4 years ago

“Friendly people, great communication, and follow up. Slips are better quality than I expected. I was going to buy a new couch, but now I don't need to! Saved my back--it would have been a real backbreaker to move the couches up and down the stairs.”

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Posted 4 years ago

Thank you, Ray! It has been a pleasure serving you :). - Best, Samantha T. from CW.

Posted 4 years ago

“I ordered a brown "leather" cover for my Ikea Poang. The process from order to deliver took about 6 weeks (as they originally estimated), and they kept me updated throughout. In the end FedEx delivered the package to the wrong address (entirely FedEx's fault), and Comfort Works' customer service was very helpful in getting it resolved, even though it wasn't their fault. The product is great, and is seems very well made. It instantly improved the chair. Highly recommended!”

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Posted 4 years ago

Thank you for the awesome review and for being so patient throughout the process, and hiccup in delivery. We're thrilled that it has been sorted and that you're satisfied :). - Best, Samantha T. from CW.

Posted 4 years ago

“After about 8 emails going back and forth, we were able to get the correct dimensions of our couch to Comfort Works. I mention the emails because the attention to detail is very clear. They wanted to make sure that we received the correct size. When our covers arrived we were concerned that they might be wrong, after all we kept sending measurements and we doubted our own skills with a tape measure. The covers arrived and they fit perfectly. I hate the color but I picked the color. The fabric is a change from our existing fabric but again, this is what we chose. Overall, this was a good experience and their customer service was beyond excellent. My choice in color was horrific so now I have to figure out if I should order new couch covers or buy a lot of nice pillows.”

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Posted 4 years ago

Thank you for your unwavering support and patience throughout the lengthy process, and for sticking through it! Do let us know if you would require further assistance, and we'd be thrilled to help such a supportive customer such as yourself :). - Best, Samantha T. from CW.

Posted 4 years ago

“It took a while to get to me but the sofa and cushion covers I ordered are actually better than I had anticipated from every point of view, workmanship, fit and fabric. Well done Comfort works - now try and get your lead times down !”

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Posted 4 years ago

Thank you, Mark! The lead times would definitely be improved as soon as the team is able to catch up with the backlog accumulated during the Lunar New Year break. As for custom orders, the team in charge is currently very small, and orders have been through the roof. As soon as more of our current processes are automated, things should be smoother from there :). Best, Samantha T. from CW.

Posted 4 years ago

“Excellent service - Friendly, responsive and prompt. Fabric was high quality and beautiful and the slip covers fit like a glove. All this at 1/2 the price of pottery barn. I could bot be happier and plan to order more.”

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Posted 4 years ago

Thank you for the kind words!

Posted 4 years ago

“It’s ok. Cheap materials, weird plastic feel, and doesn’t fit the whole Kivik arm, but it’s something. Ultimately, that’s better than nothing.”

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Posted 4 years ago

Hi Kidvictorious! Thank you for your feedback! We took a look at your order and it seems you've purchased a set of armrest protectors, which are made to slip on and off easily, so they are intended to only cover part of the armrest instead of the whole arm. As for the fabric, we're sorry that it didn't meet your expectations when you got the covers, but we do recommend all our customers to order some fabric samples first before deciding on the fabric for their covers. We do have quite a lot to choose from, including velvets and our thicker Madison cotton range, so one of them might have been better suited for your needs. -Melvyn from Comfort Works-

Posted 4 years ago

“Not a quick fix but a great fix. I own a discontinued Ikea couch that started literally tearing apart but I loved the couch and it fit perfectly in my space. I am always skeptical ordering products from overseas because I just don’t know how other countries regulate their businesses and it’s hard to know what’s a scam or not. These are 100% real which I assumed was too good to be true since literally nowhere else could help me. The slip covers are great quality, heavy durable fabric, well sewn (my roommate is a seamstress), and fit relatively well. I’ve owned the couch for 3+ years so the foam has been deformed which is probably the cause of one of the slip covers not fitting quite perfect but I expected that. Could probably dry lean the cushions to help them fluff back up. Either way great product just takes some time to make and ship (about 6 weeks) so plan accordingly if you are needing a quick fix. They also send fabric samples which is super helpful if you don’t know what you want. Be warned those also take weeks to get. In total between samples and final order I think it was about 11 weeks but well worth it for a brand new couch.”

Comfort Works 4 star review on 10th March 2021

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Posted 4 years ago

Thank you for the kind words, Jonathan! We're thrilled that we have saved your Ekebol, as is our main objective :). While the wear and tear of the cushions do play a part in the cushions losing their 'puffiness', this may be fixed by refluffing the cushions: https://www.youtube.com/watch?v=aMOSmuo_OjU. Please refrain from dry-cleaning the slipcovers as this could shrink the slipcovers even more than expected. In fact, the Performance Blend fabrics are coated with nano-coating that give it the liquid-repellent nature so you wouldn't even need to machine-wash the slipcovers often. If you do wash it, please do so in cold wash settings (below 30 degrees celcius) and drip dry the slipcovers in shade. You may also refer to the fabric swatches' back labels that have the care instructions. Thank you.

Posted 4 years ago

“Excellent quality, wonderful customer service, worth every penny. Our couch went from being a hideous, cat claw wreck, to a beautiful "good as new" velvet wonder. Highly recommend the performance velvet for any cat owners, it truly keeps cat claws from digging in. Thank you Comfort Works!”

Comfort Works 5 star review on 10th March 2021

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Posted 4 years ago

Thank you for the kind words!

Posted 4 years ago

“Très bon service client. Prévenu à chaque étape de la production. Un contact avant de lancer la production pour bien valider les côtes pour éviter tout problème. Monté sur des assises en mousse, le résultat est telle qu’escompté. Un gran merci à toute l’équipe :-)”

Comfort Works 5 star review on 9th March 2021

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Posted 4 years ago

Bonjour Romain, Merci beaucoup pour votre avis. Nous sommes ravis que vous soyez satisfait! :) Belle journée à vous et à bientôt! Mathilde de Comfort Works

Posted 4 years ago

“Took a while, but these are the best fitting, high quality slipcovers I've seen. Fits our Pottery Barn chairs great; great fabric as well. And good communication along the way - Many Thanks”

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Posted 4 years ago

Thank you for the kind words, Jay!

Posted 4 years ago

“I love my new slipcovers! They fit perfectly and give the love seat a fresh, new look. Thanks so much, Josephine Nelson”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“The slip cover fits amazing and I’m interested to see how it holds up! So far I love it”

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Posted 4 years ago

Thank you! We look forward to serving you again.

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,702 reviews