Comfort Works Reviews

Name: Comfort Works
Address: Suite 112/327, Clarendon St, South Melbourne, Victoria
Rating: 4.79

4.8 Rating 4,702 Reviews

95 %

of reviewers recommend Comfort Works

4.8

Based on 4,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Comfort Works:

We're a small Australian company specialising in the creation of beautiful handmade sofa covers, we aim to rejuvenate all the world's old & tired couches.

Visit Website

Phone:

3 9015 9789

Email:

sales@comfort-works.com

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Comfort Works 5 star review on 17th September 2025

1525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an old slip for my Ikea couch that I loved, I just wanted to get a new color based an a new room the couch was going into. The company I had purchased my first slip did not have the color I was looking for so I decided to try Comfortworks. Comfortworks was much more expensive but came with a wider variety of colors and fabrics. I was hoping the price would be worth it. Regarding delivery, the estimated delivery time was 5-6 weeks. Processing alone took 6 weeks, but once shipped the slip arrived quickly. Throughout the 6 weeks, customer service was very responsive and followed up. As for the slip itself, I am less than satisfied. First the good things: the product is well made, strong stitching, high quality fabric, beautiful color. Less than good things: the fabric is rougher that I expected. Not good things: the slip does not fit well. On the back cushion the slip is too big and is baggy on one side. The main couch slip was difficult to get on. My previous one had a zipper which opened it up and made it a dream to slip on. The slip is baggy in some places, too tight in others, and the seams right in the front are not where they should be. It’s not an adjustment issue besucase I cannot adjust it anymore due to the snug fit on the back upper lip of the couch. Overall for the price, I am a little disappointed.”

Helpful Report

Posted 4 years ago

Hi Mel, Thank you for your feedback and letting us know about this issue. We have reached out to you via email in order to investigate this issue further. Hope to hear from you soon!

Posted 4 years ago

“I am torn about this review, as I am happy with the product. It looks good and was less than half the cost of the estimate I received from the chair manufacturer. However it took 6 MONTHS to receive it from the time I paid for it and required many follow up emails to get it.”

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Posted 4 years ago

“Very pleased, fantastic work, thanks”

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Posted 4 years ago

“Good quality (we went with a 100% cotton fabric). Easy to put on.”

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Posted 4 years ago

“Fits perfectly and the material exactly as expected and promised....very satisfied.”

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Posted 4 years ago

“Perfect for our crate and barrel Petrie couch! Love the fabric too.”

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Posted 4 years ago

“Perfect for our crate and barrel Petrie couch! Love the fabric too.”

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Posted 4 years ago

“It’s wonderful. It fits perfect”

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Posted 4 years ago

“Looks perfect, is comfortable and has that luxury feel. Definitely an upgrade!”

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Posted 4 years ago

“Brilliant service from start to finish. The cover is absolutely perfect, we love it!”

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Posted 4 years ago

“Very satisfied, I received the product in the scheduled time and it fits perfectly, as expected and described on the portal, I dare to say more comfortable than the IKea product.”

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Posted 4 years ago

“We are so happy with our custom couch covers. We were worried we would need to buy a whole new couch since our covers were a mess from 4 small kids and pets. And the manufacturer no longer makes this couch. But my husband found comfort works online thankfully. The quality is more fine, and more comfortable than the original cover that came with the couch. The detail is beautiful and we are very happy we chose to go with comfort works.”

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Posted 4 years ago

“We are so happy to have the new cover! It brightens the room and gave a new life to the couch.. love it!”

Comfort Works 5 star review on 20th March 2021

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Posted 4 years ago

“Perfect fit! Great construction! Very happy!!”

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Posted 4 years ago

“Fits perfect looks great”

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Posted 4 years ago

“Excellent communication and precise delivery. The material and workmanship high quality. Fits perfectly. Thank you”

Comfort Works 5 star review on 19th March 2021

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Posted 4 years ago

“So happy with my slip covers! Quality is excellent and the fit is perfect.”

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Posted 4 years ago

“Looooove my cover!! It fits like a glove and looks so gorgeous on my IKEA farlov!!! We were in desperate need of a new sofa and IKEA was back orders on covers and I’m thankful that I stumbled on your site. Thank you, Comfort works!”

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Posted 4 years ago

“Todo perfecto! El color y la calidad del tejido justo lo que esperábamos. La funda llegó el día indicado, empaquetada muy cuidadosamente en una bolsa de tela y con una tarjeta personalizada agradeciendo la compra. Muy satisfechos. Sin duda os recomendaremos.”

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Posted 4 years ago

“Die Lieferung war um einen Monat früher als erwartet, der Stoff ist wunderschön und es hat nicht mal 5 min gedauert mein Sofa komplett neu zu überziehen.Die kids sind auch begeistert. Ich bin sehr zufrieden und gespannt auf die nächsten Jahre,wie gut es sich bei meiner Rasselbande hält Durch den Unterstufe an den Sitzkisden ,rutschen diese auch endlich nicht mehr runter. Das Team und der Kundenservice ist klasse und ich würde es jedem empfehlen, der nicht unbedingt ständig sein Sofa neu kaufen möchte. Danke und herzlichste Grüße aus Köln:-)”

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Posted 4 years ago

Es ist schön zu hören, dass die ganze Familie zufrieden ist! Jederzeit gerne wieder! Viele Grüße, Simon

Posted 4 years ago

Comfort Works is rated 4.8 based on 4,702 reviews