Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,981 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,981 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gaskets fall apart after one use. You're supposed to clean your stove quite often which means removing plates with the gaskets and exhaust blower with gasket. Unfortunately the gaskets fall apart leading to a bad seal. Someone needs to come up with better reusable gaskets. I've been looking for some high heat material to make my own but I would buy some if they were available. Sorry but it's my view.”

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Posted 2 years ago

“Comfortbilt customer service is second to none. Always helpful and knowledgeable. The way customer service should be.”

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Posted 2 years ago

“Great service.”

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Posted 2 years ago

“Your customer service is superior, because of that I will purchase another stove”

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Posted 2 years ago

“Very good company. Support is excellent and parts inventory is well stocked. The few parts I've needed have always been in stock and shipped quickly. Couldn't ask for more.”

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Posted 2 years ago

“I have had a couple of problems with my stove but very minor but customer service took the time to help me figure it out and provided everything I needed.Awesome stove and even better customer service department.”

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Posted 2 years ago

“Great service and 100% satisfied with the products.”

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Posted 2 years ago

“We like our new stove. It does have a few issues. 1. Auger makes a very load noise on occasion. 2. Burns very hot and uses a lot of pellets on lowest setting. We pay extra for the quality pellets. The ashes from cleaning are very low compared to our last stove.”

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Posted 2 years ago

“Was not an exact fit, had to grind down the welded on washer on the igniter hole to allow it to seat.”

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Posted 2 years ago

“This is great! Nice build quality, comes with everything you need to increase your run times between fill ups. Would buy again. Thank you Comfortbilt”

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Posted 2 years ago

“I wasn’t the directions for installing the chimney and there were also limited videos”

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Posted 2 years ago

“Omg!!!! These guys are awesome!! Fast help! Fast parts. Only thing I wish is that they make the next one easier to clean. Thanks Comfortbilt”

Comfortbilt.net 5 star review on 7th April 2023

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Posted 2 years ago

“Don’t recall buying this recently? When was this purchased?”

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Posted 2 years ago

“I've had a couple of problems with the electronics and lower auger bearing. The tech support is the best I have ever worked with. They were prompt and sent repair parts right out . They even made follow up calls to make sure that the problems were corrected. I recommend the product.”

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Posted 2 years ago

“I would rather write a long review, Bought stove, recieved stove, stove no work, got replacement part after 12 days, replacement part bent during shippment? but worked, stove worked, issues since failed to ignight 5 times, had 3 low temp alarms and stove stopped working. hate the opening to load pellets to small try to dump a bag of pellets only makes a mess, i have bought several buckets to get what works best dumpbag in a larger pail then dump pail into a smaller bucket and hope no mess is made. Tech support was good with my first issue, but honestly I wish I had my old stove back that never gave me any issues for 25 years. With this stove I wonder if it will work all night or have an issue. and what will stop working next”

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Posted 2 years ago

“Very easy to navigate and the troubleshooting videos and faqs were spot on. Easy to find parts and order shipping was fast and staff was helpful”

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Posted 2 years ago

“this is the best investment I have ever made. I haven't turned on the heat pump since November. Electric bills went down from almost $400.00 to $150.00. Great stove.”

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Posted 2 years ago

“Very satisfied with the stove it is a beautiful addition to my living area and works great. I would reccomend Comfortbilt products to anyone.”

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Posted 2 years ago

“Really dissatisfied to say the least. For one the way it sits in its resting spot. Why isn’t it made to fit tightly against the fire or that part of the stove built out to meet the pot? This is my second year and my wall is ate out bad! From the pounding that area takes from the heat and the pellets! If the pot extends up to the slide where the pellets come out it covers that whole area! Or like i said a piece of steel under the pellet chute as wide as the pot? Then instead of making it squared off ? Have the bottom shaped like a bowl ! To eliminate all of the seams and 90s where all the excess builds up? Hope this helps out ? I pull my burn pot every cleaning and wash it in soap and water to keep it clean .”

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Posted 2 years ago

“Tech support is outstanding”

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Posted 2 years ago

Comfortbilt.net is rated 4.5 based on 1,981 reviews