Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,980 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,980 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I must say.....Comfortbilt customer service has been outstanding.....when I first got my unit (HP22)...I contacted in regards to settings for pellet feed during initial lightup....I was instructed on how to adjust and sent a guide as to how to adjust the feed/pause time..... Later....I had an issue with the unit stopping at the end of the cooling cycle and showing "low temp" alarm....upon contacting C/S and giving the particulars.....I got a prompt response that indicated the most likely cause was the need to service the ash ports....I followed the instructions provided.....and just like new.....I did not know of the need to do so.....and as re ecommended.....I viewed all the website videos regarding maintenance and cleaning.....all is well.... BOTTOM LINE.....quick response.....accurate information.....very knowledgeable Tech Team .....very happy with our purchase.....the performance of the unit and the outstanding support stafg”

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Posted 2 years ago

“excellent................”

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Posted 2 years ago

“I haven't installed it yet but I did email you that 1 of the bolts that was used to attach the shipping clip was missing but I got no response”

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Posted 2 years ago

“Super easy to order online and received part in just a couple days. Very happy with the stove and everything comfort built related.”

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Posted 2 years ago

“Great stove! Looks good and works great. Much better than the high price of my heat pump.”

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Posted 2 years ago

“My pellet stove works great very easy to operate.”

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Posted 2 years ago

“Before I purchased my pellet stove I did my homework. I purchased the Comfortbilt HP22N. This has been the best choice ever! I love the large hooper and quiet operation. Best of all is the customer service.”

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Posted 2 years ago

“good customer service”

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Posted 2 years ago

“Very helpful service when I call with questions or for parts.”

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Posted 2 years ago

“Talk to a gentleman about my problem he told me what I needed and sent the part the same day. Very nice service and very knowledgeable”

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Posted 2 years ago

“I was able to find what I needed and it shipped faster than expected.”

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Posted 2 years ago

“Thank you all soo much! The parts came very quickly and resolved my issue. A huge relief! You all are a great team:)”

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Posted 2 years ago

“The ignitor arrived very quickly and worked as it should. Plus, their technicians are very helpful.”

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Posted 2 years ago

“quick to respond to any problems, great advice too”

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Posted 2 years ago

“I purchased an HP 22 from Lowe’s in September of 2022 to be used in a rental that we have that my mother is living in. Out of the box the stove did not work, the control panel was faulty, so you sent us a new one. Then the combustion fan did not work, so you sent us a new one of those to replace the one on the stove. I have pictures of the fan that was taken off the stove and it was obviously used. So I paid for a brand new stove that had used parts on it. So then the motherboard went out on this supposedly brand new stove so you sent me a new one. This all happened in a matter of three weeks. Three parts failed on a BRAND NEW out of the box stove in three weeks. Customer service refused to send a repairman and also refused to send me a new stove. I had to figure out how to fix it myself. Shame on you for your lack of concern and your unwillingness to send someone to fix it even though parts AND labor are covered! You didn’t honor your warranty and I am reporting to the better business bureau”

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Posted 2 years ago

“Very Satisfied with my purchase of a new burn pot. Very fast delivery and easy process. Comfortbilt is a great company to work with.”

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Posted 2 years ago

“Works great”

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Posted 2 years ago

“Everything is perfect”

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Posted 2 years ago

“Comfortbilt has been a great company for support and getting me the parts I needed. You also helped me diagnosed my problems. 5 STARS”

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Posted 2 years ago

“The gaskets fall apart after one use. You're supposed to clean your stove quite often which means removing plates with the gaskets and exhaust blower with gasket. Unfortunately the gaskets fall apart leading to a bad seal. Someone needs to come up with better reusable gaskets. I've been looking for some high heat material to make my own but I would buy some if they were available. Sorry but it's my view.”

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Posted 2 years ago

Comfortbilt.net is rated 4.5 based on 1,980 reviews