Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.47

4.5 Rating 2,159 Reviews

85 %

of reviewers recommend Comfortbilt.net

4.5

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Happy customer.”

Helpful Report

Posted 3 years ago

“Brand new unit would always shutdown for no reason. After multiple modifications and part changes still never worked properly. Needed new replacement unit but was cold for two months because of issues. Gave it two stars because technical support really tried to help.”

Helpful Report

Posted 3 years ago

“It didn't work from day one”

Helpful Report

Posted 3 years ago

“Good service and knowledgeable service technicians.”

Helpful Report

Posted 3 years ago

“Pellets occasionally have to be fed, but otherwise totally satisfied.”

Helpful Report

Posted 3 years ago

“HAD A FEW PROBLEMS - BUT YOUR CUSTOMER SERVICE WAS THE BEST I'VE EVER DEALT WITH. I SPOKE WITH JOHNATHAN A FEW TIMES - IT'S NICE TO BE ABLE TO TALK TO THE SAME REP. EACH TIME. BUT ALL OF THE REPS I TALKED TO WERE FANTASTIC. LOVE THE STOVE R. KALFUR”

Helpful Report

Posted 3 years ago

“We’re just getting to learn how to correctly run the stove, but so far it has been good”

Helpful Report

Posted 3 years ago

“I ordered a new plug outlet because I burn mine up in a power surge. I came with in a few days.”

Helpful Report

Posted 3 years ago

“We have had many issues with our brand new pellet stove in the short amount of time that we have had it. From the door gasket needing replaced the same week we installed it, the power switch suddenly stopped working, the igniter went out without warning etc. however, the tech support customer service has been absolutely wonderful! They are very knowledgeable, and respond to our emails immediately and send the replacement parts in a timely manner.”

Helpful Report

Posted 3 years ago

“Great product!!! Also probably the best customer service / after the sale service of any product that I have ever purchased.”

Helpful Report

Posted 3 years ago

“They took care of what we needed but are difficult to get a hold of. No answer when I asked if you had anyone to service our pellet stove in Colorado. We are in our 80’s and we need more help now. We love our stove but the maintenance is getting difficult. We did finally get it going. Rope gaskets did not come with glue and we had to search local stores to find high temp glue.”

Helpful Report

Posted 3 years ago

“had a problem with the igniter at first got ahold of Tyler and he sent what I needed to fix the problem very helpful.”

Helpful Report

Posted 3 years ago

“The customer service response for a power switch that had gone bad was great, however the shipping was poor. We were without heat in our house for six days waiting for that switch replacement.”

Helpful Report

Posted 3 years ago

“Great stove. Great service for technical questions and parts.”

Helpful Report

Posted 3 years ago

“The tech I spoke with was very knowledgable. He understood the part I needed. He made sure it was ordered and shipped. It actually arrived the next day. Completely exceeded my expectations. Thank you so much.”

Helpful Report

Posted 3 years ago

“The staff at comfort built was exceedingly helpful through the process of purchasing my Comfort Built pellet stove from the placement of the order to the delivery of the unit. There were issues with the freight company and Comfort Built did an excellent job in keeping me informed and resolving the issue. I would highly recommend this company. Wayne Schmidt”

Helpful Report

Posted 3 years ago

“This company is five stars! All customer service agents go above and beyond, extremely helpful, knowledgeable, and we'll spend a lot of time with you on the phone if you need it. I would highly recommend buying a Comfortbilt for this reason alone. Thank you everyone at Comfortbilt that has helped me!!!”

Helpful Report

Posted 3 years ago

“My call was for support which was handled so beautifully. I was impressed and also found items needed for my stove purchased with no issues and arrived quickly.”

Helpful Report

Posted 3 years ago

“There's a reason Comfort Built are #1 the do what they say and are there when you need some advice or service”

Helpful Report

Posted 3 years ago

“customer service is slow but good”

Helpful Report

Posted 3 years ago

Comfortbilt.net is rated 4.5 based on 2,159 reviews