Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.47

4.5 Rating 2,159 Reviews

85 %

of reviewers recommend Comfortbilt.net

4.5

Based on 2,159 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your stove sucks. Only had it 3 years”

Helpful Report

Posted 3 years ago

“Dealing with Jonathan makes all problems go away. I have never dealt with a company with such great customer service. Comfortbuilt is # 1 in customer service they are always willing to help 110 %. Ty Charles Werlitz.”

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Posted 3 years ago

“Totally satisfied with the product and the device.No complaints on anything and do business in the future. Highly recommended comfort built product. Shout out to Mr Gordon for excellent job.”

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Posted 3 years ago

“- Easy to use. Our order went through just fine. We LOVE our new HP22!!!”

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Posted 3 years ago

“Very fast service”

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Posted 3 years ago

“I recently called because the glass cracked on my pellet stove. Your parts person listened, helped immediately with a resolution, and the parts were shipped very quickly to me! Thank you so much for supporting your product!”

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Posted 3 years ago

“Fast shipping on hard to find parts replacements”

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Posted 3 years ago

“I'm giving it a two because I've had problems with my stove popcorning and when I talked to the tech he didn't seem to want to be bothered with helping me told me I had to go of a downdraft and never got back to me which never happened with my hp 55 and my hp22 is still doing it and using a lot of pellets so I am no longer comfortable recommending the stores to family and friends because I think too good of a downdraft is a bunch of buls**t”

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Posted 3 years ago

“Great customer service and fast shipping. Always get great people who take care of my requests and provide excellent service. Thanks”

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Posted 3 years ago

“Great product. Excellent customer service.”

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Posted 3 years ago

“I bought the hp21 , I give it 5 stars, I have had issues but tech support I give 10 stars for helping out , the rocker switch burnt out twice and the igniter once because I run it in eco mode, it keep my place nice and warm, they said they are working on a update for the switch I say take out the rocker part of switch”

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Posted 3 years ago

“Very good customer service. Its been a little frustrating that we've had a few things go wrong after only 2 years, but the technical support, shipping/replacement of parts, and customer service has been phenomenal. Thanks”

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Posted 3 years ago

“Great customer service hp61 not quality I would expect from homedepot but customer service is 5+ star”

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Posted 3 years ago

“In the last year I have purchased two HP-22's, one directly from Comfort-bilt and the second from Lowe's (for the military discount). The second one I purchased stopped working unexpectedly and blew the fuse in the switch. I had a little trouble getting through to the customer service on the phone, but eventually left a message in the chat box which was about 15 minutes after their technical support hours. I was shocked that within 2 minutes of sending my chat message that I received a phone call from their technical support apologizing that I could not get through to them over the phone and saying they were 99% certain the problem was the switch, and were sending a new one overnight to me. Sure enough a three minute start to finish replacement of the switch has us back up and running. The product itself is very good at producing heat, but really the customer service is worth the cost of the product.”

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Posted 3 years ago

“Customer service was excellent. They called regarding some shipping options for my order. Very polite and professional. Worked hard to get my order shipped the same day. Very happy with my purchasing experience.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“The part I ordered arrived faster than expected fit flawlessly very happy”

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Posted 3 years ago

“Great buying experience. Cheapest price on the web. Very fast shipping.”

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Posted 3 years ago

“At this point in time I am rather disappointed in the quality of my stove. I've had numerous problems with it. So far Johnathan from tech support has helped in the resolution of most. but it seems the problems are never ending! Apparently my stove was made on a Friday just before quiting time! As I told Johnathan today, I think the stove is possesed by demons. He sent me some videos of stove problems and their resolution. Hopefully they will help me resolve the noisy auger that I am presntly encountering. With morning temperatures in the single digits I need a reliable stove. To date this stove is not!”

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Posted 3 years ago

“Everything went great, from buying process to rapid fulfillment and shipping. Very smart to build shipping cost into item price, nobody likes to get dinged by another cost at the end of the process. Keeping it simple works for me. I would definitely buy from Comfortbilt again!”

Helpful Report

Posted 3 years ago

Comfortbilt.net is rated 4.5 based on 2,159 reviews