Comfortbilt.net Reviews

Name: Comfortbilt.net
Address: 9241 Globe Center Drive, Suite 120, Morrisville, NC, 9241 Globe Center Drive, Suite 120, Morrisville, NC, North Carolina
Rating: 4.53

4.5 Rating 1,980 Reviews

87 %

of reviewers recommend Comfortbilt.net

4.5

Based on 1,980 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Comfortbilt.net 5 star review on 4th April 2025

Anonymous

Comfortbilt.net 5 star review on 30th January 2025

Ryan Perry

Comfortbilt.net 5 star review on 13th November 2024

Ceasers Chimney DEALER

Comfortbilt.net 5 star review on 14th July 2024

George Green

Comfortbilt.net 5 star review on 7th March 2024

John Thibault

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called with a starting problem. Chuck gave me the solution and sent me a new starter under warranty. He was very helpful, gave me his direct number, and said to call if problem not solved.”

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Posted 1 year ago

“Just one word to make others think twice before purchasing and dealing with Comfortbilt! Terrible!”

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Posted 1 year ago

“Very helpful. Got all the answers I needed. Very nice and personable.”

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Posted 1 year ago

“Good quality service”

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Posted 1 year ago

“Wanda in the Parts Department ws very helpful and courteous. It’s such a joy to work with pleasant and knowledgeable individuals…thanks again.”

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Posted 1 year ago

“Online ordering is better for getting the parts you need, than in the past and they arrived earlier”

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Posted 1 year ago

“These people are always so helpful and courteous”

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Posted 1 year ago

“The site was easy to use and we received the product as we were told.”

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Posted 1 year ago

“Love my stove just having a lot of problems lately stinks it's only 3 years old and I paid good money for it”

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Posted 1 year ago

“Mr Glenn Turley, I purchased one of your stoves from Lowe’s. It was shipped. By the time I got it installed, it was over the 30 day return policy. I called tech support. I explained to them that during the burn phase and when the fan kicked, it made a rattling noise. Tech support sent out a new motor and said the fan may have been damaged during shipping. Being a new stove , I wanted a certified Comfort Built technician to replace the fan and motor. I went round and round with Jonathan and Todd via phone calls and texts. No good. Got to the point where they didn’t even return my texts. I work for NYSDOCCS and don’t get a lot of time. So, I took the day off eventually, fixed it myself. There is a design flaw that causes your noise…not a replacement part. Thanks John and Todd for nothing.! Clowns. I fixed the stove with a modification. I will not be buying another Comfort Built Stove and will spread the advice to every CO I know. Quality service starts with customer service. You just don’t blow off customers and tell them to do it themselves and they’ll extend parts warranty for a year.”

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Posted 1 year ago

“We are really pleased with our stove & with your prompt service with any problem that we have.We love your videos they are very informative & easy to follow. A great product & A great team behind the product!Thank you”

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Posted 1 year ago

“Your company stands buy it products. No one else's does. Thank you.”

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Posted 1 year ago

“Very satisfied with my purchase, and your customer service is very knowledgeable, polite, and very helpful. continue with your great customer service.”

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Posted 1 year ago

“Very nice pellet stove, we are planning on purchasing another one in the near future.”

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Posted 1 year ago

“I purchased a new igniter for my HP22 comfortbilt stove with the wonderful help from Tech Support. Replacing it was very simple to do and my stove has been running ever since.”

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Posted 1 year ago

“Excellent and quick service.”

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Posted 1 year ago

“Great service. Arrived fast. Packing was perfect. Thank you for all you do!😊”

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Posted 1 year ago

“I left 2 phone messages with no return call. So I sent an email on Oct 16th saying I need to make an exchange of the hopper extension I bought. And return some pipe parts. No response.”

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Posted 1 year ago

“Great customer service. Quick and speedy delivery”

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Posted 1 year ago

“Your service department has been great. Your parts department, not so great. Waited almost a year for the heat baffle,and many calls.”

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Posted 1 year ago

Comfortbilt.net is rated 4.5 based on 1,980 reviews