One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,897 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,897 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Spoke to Kelan (KH2) to arrange additional breakdown cover for my son, kelan was extremely professional made it so easy and quick great service. Many thanks.”

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Posted 1 month ago

“Stevie was helpful, sorted my issue straight away and with ease. Just what I needed and no fuss”

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Posted 1 month ago

“The name of the brilliant agent I spoke with is called Natasha and has the U/N NK3. Adding our daughter to my vehicle insurance policy could not have been made without Natasha's calm, collected and knowledgeable assistance. What could have and would have been a stressful episode (the upcoming renewal meant that certain options needed, weren't showing) trying to navigate the request was quite the opposite, thanks to her. It was her suggestion that we keep the chat open at the outset that was key to everything going smoothly. Had that not been the case it would not have been possible for me to make necessary changes and I would have been left feeling super-frustrated. So, Natasha, THANKS.”

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Posted 1 month ago

“**KT7** did the best job in quoting me a renewal. They went the extra mile and got me a further discount from their manager. Excellent service!”

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Posted 1 month ago

“It was such a straight forward job to obtain the right insurance for my classic car. And also at a great price.”

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Posted 1 month ago

“**KT7** Katie was very professional. Although you almost lost a sale due to the long waiting times via your online chat system. This was not katies fault but a management choice on how their business needs are met. Katie was great. What is frustrating is that my initial renewal quote was far more expensive than expected and they were just trying it on. Once I made the effort to wait in line Katies miraculously halved the cost. Well done Katie, poor show One Call.”

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Posted 1 month ago

“Very good interaction with KT1 today, she resolved my problem promptly, very happy. Regards Brenda Davison”

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Posted 1 month ago

“Isabelle (IS1) assisted me with a smooth process of changing my address and other benefits. Premium went down!”

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Posted 1 month ago

“Excellent service , very efficient and helpful.”

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Posted 1 month ago

“Spoke today with MG9 very pleasant and helpful.”

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Posted 1 month ago

“Excellent service with minimal wait time. Clear answers to my questions”

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Posted 1 month ago

“Hello, I was speaking to Marcela on the live chat and I have to say she was very helpful and very professional at her job, so as a result I can definitely say that she deserves 5 Stars.”

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Posted 1 month ago

“Great customer service. Sorted my query out straight away. Would definitely recommend one call insurance. So easy to manage the policy.”

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Posted 1 month ago

“Tj2 great customer service advisor helpful. Thanks 👍”

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Posted 1 month ago

“EK4 The agent was extremly helpful with my problem thank you”

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Posted 1 month ago

“Not a very good experience! They charge an admin fee of £49.99 that they don’t make you aware of when taking a policy they seem to be the broker rather than the insure! You don’t get to speak to people they do a web chat only and you can wait up to 2 hours like I have…keep away be aware And I certainly won’t be dealing with these at any time soon”

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Posted 1 month ago

“KT7 was most helpful in getting me a better renewal quote today. Thank you.”

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Posted 1 month ago

“Great service from agent IS1 when changing my vehicle on my existing policy.”

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Posted 1 month ago

“RW2 was very helpful she was able to keep me as a customer and also got my premium reduced”

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Posted 1 month ago

“RW2 was very helpful and I didn't need to keep repeating myself which was great, excellent speedy service.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 400,897 reviews