One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,888 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,888 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“LE6.Leanne Warren-le6 was extremely helpful and considerate when assisting me as I renewed my car insurance today.”

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Posted 1 month ago

“I've contacted customer service via chat. This agent Sian was so helpful and attended to my requirements professional. The question asked was straight forward and solve my quote in a very competitive price. I'm very happy with tge services and renew it on the 20th September on a Platinum Club.”

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Posted 1 month ago

“I was supported by NK3 via the online chat. NK3 was sued helpful, efficient and supporting me with my portal and payment issues. Super professional and took me through every step! Highly recommend and hope that NK3 is valued by One Call.”

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Posted 1 month ago

“It has taken nearly a month for one call to settle my claim and it is still not settled. There are so many areas where they have been totally incompetent. I will make sure everyone learns about my experience with you. It is one of the worst experiences and service I’ve ever had.”

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Posted 1 month ago

“RW2 was very helpful and patient!!”

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Posted 1 month ago

“Spoke to Birdie on live chat, helped me with my requirements. Couldn't recommend One Call highly enough.”

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Posted 1 month ago

“I contacted customer service via chat and spoke to agent ML2 (Megan). She was very helpful and got my renewal quote down to cheaper than last year. Very pleased with the service and I renewed straight away.”

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Posted 1 month ago

“Nk3 very helpful with cancelling car insurance policy”

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Posted 1 month ago

“HP1 helped me greatly with my enquiry today. Very quick to answer my questions.”

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Posted 1 month ago

“was helpful”

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Posted 1 month ago

“Best so far Decent on price I recomend”

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Posted 1 month ago

“Spoke to Kelan (KH2) to arrange additional breakdown cover for my son, kelan was extremely professional made it so easy and quick great service. Many thanks.”

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Posted 1 month ago

“Stevie was helpful, sorted my issue straight away and with ease. Just what I needed and no fuss”

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Posted 1 month ago

“The name of the brilliant agent I spoke with is called Natasha and has the U/N NK3. Adding our daughter to my vehicle insurance policy could not have been made without Natasha's calm, collected and knowledgeable assistance. What could have and would have been a stressful episode (the upcoming renewal meant that certain options needed, weren't showing) trying to navigate the request was quite the opposite, thanks to her. It was her suggestion that we keep the chat open at the outset that was key to everything going smoothly. Had that not been the case it would not have been possible for me to make necessary changes and I would have been left feeling super-frustrated. So, Natasha, THANKS.”

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Posted 1 month ago

“**KT7** did the best job in quoting me a renewal. They went the extra mile and got me a further discount from their manager. Excellent service!”

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Posted 1 month ago

“It was such a straight forward job to obtain the right insurance for my classic car. And also at a great price.”

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Posted 1 month ago

“**KT7** Katie was very professional. Although you almost lost a sale due to the long waiting times via your online chat system. This was not katies fault but a management choice on how their business needs are met. Katie was great. What is frustrating is that my initial renewal quote was far more expensive than expected and they were just trying it on. Once I made the effort to wait in line Katies miraculously halved the cost. Well done Katie, poor show One Call.”

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Posted 1 month ago

“Very good interaction with KT1 today, she resolved my problem promptly, very happy. Regards Brenda Davison”

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Posted 1 month ago

“Isabelle (IS1) assisted me with a smooth process of changing my address and other benefits. Premium went down!”

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Posted 1 month ago

“Excellent service , very efficient and helpful.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 400,888 reviews