One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 410,353 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 410,353 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“JH7 quickly and without stress resolved an issue we had with no claim bonus not registering. No long wait either. Thank you”

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Posted 1 month ago

“KT7 was quick, concise and helpful when arranging a better price for our insurance renewal. All sorted within 15 minutes!”

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Posted 1 month ago

“FS7 .... FS7.... FS7....FS7....FS7 Fraser was an absolute hero helping me change my payment date & checking if making a change would reduce my payments. Was so understanding & very caring! If only all customer service workers were as amazing as Fraser 🙌🏼”

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Posted 1 month ago

“Quick call, & my renewal was soon sorted, advisor was very helpful. PF2.”

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Posted 1 month ago

“REcently had to arrange additional vehicle insurance. Your agent, (LN1) could not have been more helpfull. Concise and arranged everything very quickly.”

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Posted 1 month ago

“BC1 was excellent and very efficient”

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Posted 1 month ago

“Josh was great did everything I asked and great advise too to give the best product for me to have fir the cover I need Thank you jh7”

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Posted 1 month ago

“FS7 dealt with my query quickly and efficiently.”

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Posted 1 month ago

“OC3 was helpful with my enquiry”

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Posted 1 month ago

“TS3 was helpful & efficient . Call was put through quickly so minimum time wasted on hold.”

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Posted 1 month ago

“OC3 was great to deal with on Live Chat and the result was entirely satisfactory, straightforward and quick. Thank you OC3.”

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Posted 1 month ago

“Quick to respond and dealt with my query efficiently! Thank you to SS9!”

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Posted 1 month ago

“Very helpful colleague AT7 on the live chat today, very simple and easy to use.”

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Posted 1 month ago

“Quick and efficient from TI2”

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Posted 1 month ago

“i have just cancelled my policy with username SF7. Very easy, quick, efficient, very helpful. Just how insurance companies should be run. Keep up the good work”

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Posted 1 month ago

“Georgina was helpful and pleasant and she did find solutions quickly”

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Posted 1 month ago

“I've been with One Call for a few years now & although I got a slightly lower quote elsewhere for my van insurance, I'd rather stay with One Call as I value their service & trust their advice. When my previous van broke down, all I had to do was call them & they arranged for it to be recovered very quickly, with a minimum of fuss. I spoke to KL4 today when renewing & found her to be very helpful ,friendly & efficient.”

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Posted 1 month ago

“Kadie (username: KT7) on the live web chat gave me a decent requote for my home contents insurance policy, at ⅔ of the price of my original renewal quote. She was friendly and patient while I made sure I got answers to all the questions I needed answering, and I was satisfied with all the information she gave me, using an appropriate combination of personalised typed responses and pre-written template responses (which WERE useful). I was pleased at not having to queue at all before chatting with someone. It just remains a shame that customers need to go through this process every year just to get a genuinely competitive quote. (Please note that this is only a review of the policy renewal process and of the agent on the live web chat that I discussed my renewal with, and not of the company and its insurance services in general.)”

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Posted 1 month ago

“I called today to cancell my renewal but was pleasantly surprised how "GM2" handled all my queries regarding the price & found me a good deal. She even called me back to give me an extra without putting the price up. Which I found extremely good customer service.”

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Posted 1 month ago

“Rang up and spoke to a actual person ! Esmond (et1) who actually knew what he was talking about and sorted my query out in no time , and then went on to sort a confirmation email out for my peace of mind . BRILLIANT”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 410,353 reviews